Polite, professional and accommodating…read more They did a great job with my small but complicated print order

Justine helped me ship a package to China today. She was kind, professional, and worked hard to…read moremake sure we did things right. She did everything she could to keep costs as low as possible. This included providing a smaller box than what I brought. 5 stars all the way for Justine and 9 to 5.

We spent 2 weeks in Taos from Philadelphia, and over that time accumulated a lot of souvenirs. All…read moreof them were handmade and many one of a kind. Although the retail value of all was probably about $300, the sentimental value to us is priceless. On a friends recommendation we went to Taos Crating to have them sent back home to us. On December 17th, as they were dealing with holiday volume, the employees at Taos Crating listened to our needs, desires, and concerns and within 24 hours, packed our purchases securely and efficiently and sent them via UPS. The package arrived in mint condition with absolutely not a thing broken or even moved!! We are overjoyed that I listened to our friend and shopped local instead of the UPS Store! I highly recommend you use them for your next shipment!

I live in Los Angeles, CA but had to arrange shipment of a package from Taos to my home using my…read moreFedEx account number This entailed having to complete all the forms myself, then forward them to Russ at Taos Crating. He was very obliging and handled the matter professionally even though he probably didn't make any money on the transaction.

I ordered 2 items from Macy's for my wife's birthday to be delivered to Taos NM. We were staying…read morethere for a week. For some reason the post office said it was an undeliverable address. This was the exact description of the tracking info Latest Update Your item could not be delivered to the intended recipient or returned to sender. It has been disposed of by USPS. Someone at the time share we staying suggested going to USPS depot in Taos to get the packages. Why couldn't USPS have the told us to do that instead of saying they were disposed by USPS? They're system is so screwed up. What kind of customer service is that?

Look for JUSTIN here. He is a professional and kind postal worker. I'm…read more I do not hear from him: "I'm sure we've told you this before." "That's OBVIOUSLY not my keypad." Nor does he interrupt me when I am speaking. I'm so glad you are here (every day but Wednesday when he is at the Bertha location).

great service and Patrica is a breath of fresh air, she could not be nicer. if you need any help…read moreshe is there for you and happy to do it. need more Patrica's.

Very impressed with the service I received at the Ranchos De Taos post office. The staff went out…read moreof their way to help solve an issue that was created by my mistake. Always friendly and helpful people.

It appears this UPS store on Menaul is under new management...... nice to see. It was disappointing…read morein the past to see talented and knowledgeable employees leave. Mr Asif A is making changes for the better. He is supportive of his staff. He was super helpful in assisting me to locate a package i had misplaced in a recent move. He gave all the credit to his staff. I wish him and his team all the best. He really cares. He is a leader.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a…read morelow star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a "courtesy" for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox. So apparently the policy is: refrigerate medication for nine months, never tell the customer it's optional, leave a shipment out and ruin it, then explain afterward that the customer should have somehow known better. Even more impressive was being told that the store bears no responsibility because I didn't pick up the package fast enough. Apparently accepting temperature-sensitive medication and then failing to store it properly is not the issue the customer is. If refrigeration is not guaranteed, customers should be told before packages are accepted, not after a shipment is damaged. Based on my experience, if you have refrigerated medication, choose a different UPS Access Point.