This place is consistently the most unprofessional business of it's kind. To begin with the staff…read moreis never friendly and always miserable. Second, they are NEVER prepared to offer the services they advertise. Multiple times I have emailed documents to be printed, and not once is it ready and half the time they can't even find the email. Yesterday 6/13/2026 arrive to be told that not only were they out of card stock, they could not print anything in color. Absolutely ridiculous.

I shipped a package to Canada from the Moon location UPS Store: I asked specifically to have all…read morecharges paid up front. I was told that that was no problem. When delivered, my recipient was asked to pay $28 to receive it because it had been shipped "COD." I called this location to ask for an explanation, and they said that there is nothing they can do because that's just how Canada is. I explained that I had said when I shipped it that I absolutely did not want it shipped COD (and I paid over $40 for shipping myself), and they said that there is nothing they can do. I have shipped packages to Canada for 25 years. This never happened with USPS or FedEx. When I shipped through a different UPS Store previously, I told them the same thing about paying all charges up front and did not have a problem. So, my own thoughts from this experience is that this location either 1. does not know about customs fees, or 2. they know about them but don't know how to charge them to the shipper so they just lied to me to get the sale. Either way, this was a very bad experience. I won't be using this location ever again, and I may avoid UPS entirely in the future.

I've been using them for several years and I love the convenience of just dropping stuff off and…read moresaying "ship it".

If you require a receipt with a FedEx tracking number, this is not the place. You will walk away…read morewithout proof the package was dropped off at this location. Four hours after dropping off, still not showing in FedEx Tracking. Would not recommend.

This place was a great one stop shop for dropping off packages for all types of carriers. Employees…read morewere super friendly and helpful. It's obvious they go the extra mile to care for their customers.

This store was closed when I walked up to the door. They opened it and offered to ship my package…read moreeven though they had closed a few minutes. I am very grateful for their help shipping my package on Saturday instead of having to wait until Monday. Overall, this is a great store and I would recommend it to anyone.

The ABSOLUTE worst. I've been trying to have a packaged delivered for 10 days. They keep saying…read morethey made an attempt to deliver the package but the address is a business. No business, residential. Spoke to customer service 4 times now. Nothing has been done. FedEx is a complete JOKE. Never ever use their service again.

Fast, efficient service. Great value for the price. Rapid and accurate delivery by friendly and…read moreprofessional drivers. Highly recommended.

Sky was so helpful getting invitations printed just how I needed them in a timely manner. I will…read morebe coming here for all of my printing needs in the future.

This is the office where you can give food to your former flames (Fed Ex)…read more I don't like using FedEx because they're overpriced and annoying, but when I do need it this is one of the ones which I usually come to. After all... in South Pittsburgh there's not that many options or other businesses like this, and it's convenient and mid-price compared to what it used to be (cheap and cheerful) and honestly overpriced for some services. If there were any decent competition it'd score less.

I arrived about 30 minutes before closing. The clerk was polite and helpful, and not rushed as he…read moreserved me and a couple other customers.

This place is EXCELLENT. Aaron and his team are master packers -- I had a delicate, expensive item…read moreto ship and was seriously unsure whether we could ship it without it being ruined en route. It was a silk floral arrangement that needed to be contained in a box without the flowers on top being crushed, or the vase on bottom getting broken. Aaron did some serious magic....it involved gluing one box into another box, putting padding in between the two ... securing the vase to the bottom, and creating an inviolable chamber on top for the flowers to breathe in...making sure that if the box was thrown around in transit, everything would be safe. And it was. Truly amazing. They are also very nice to deal with. I really prefer going to this small, personal, thoughtful place where they take the time to problem solve, where they are sensitive to costs, and where they execute extremely well.

Annie was the goat!! Seriously she saved me so much money by trying out some different options for…read moreshipping my friends wallet to her that she left at my house. She was super efficient, friendly and kind. I was in and out in 5 minutes with my package in good hands.

Worst company in the world? A worthy candidate! If you want a terrible, terrible experience, go…read moreright to this store. We tried to find out about shipping a simple box after wasting an hour on the world's worst website, fedex.com We called this store and spoke to a dopey kid for ... well, a long, long time ... while he actually said many, many things like this: "Duhhhh ... I don't get it. Are you trying to just ship the empty box?" Why does this happen? It happens because Fedex is the worst company on Earth, so no intelligent person will work for Fedex. How many news stories have we seen about Fedex drivers ... whom Fedex refused to classify as employees ... have just snapped and dumped hundreds, or even thousands, of packages in ditches, ravines, and other places in the woods? Too many times to count, that's how many. Fedex's website is utterly incompent and useless when you try to get info on shipping. Then Fedex refuses to connect you to a human being in its CHAT function, and every response from its incompetent A.I. robot is utterly irrelevant. That's the experience you have when you try to perform the simple act of finding out how much it costs to ship a damn package. Just imagine how bad it's going to be for you when you have a real and complex problem and you try to get Fedex to do something about it!

Use them for our office needs. Always responsive, You can get the owner on the phone and attentive…read moreto all details. They show up on time, are clean and treat your shipping items with care. Always sends tracking info and items arrive per schedule. Will use them for all our shopping needs.

From the owner: Craters & Freighters combines the power of a national network with the personal attention of local…read moreexperts. We specialize in custom crating, packaging, and shipping solutions for high-value, fragile, and unique items. With locations across the country and access to global resources, we ensure every item is handled with precision and care--from pickup to final delivery. Your local Craters & Freighters team takes full ownership of your shipment's safety and is always here to answer your questions and provide peace of mind.

They were great - the woman that helped me went above and beyond as I requested to have something…read moreprinted 15 minutes before they closed - she worked with me upwards of 10 minutes after closing time to make sure I had what I needed! I forget her name, but she was great

These guys are just incompetent. Took a 75 lbs, 35"x35"x5" package (not too big or bulky) and the…read moreguy did not know how to get it shipped despite posting a big sign saying "big and bulky - no problem". He said his scale was too small to measure the weight. Took the package to UPS and they had the same size scale and the guy was easily able to measure the weight and get my package shipped. When I told the UPS guy about my experience at FedEx he just chuckled and he said my package was not too big or too bulky. Hence my conclusion that the guys in this store are just incompetent.