John and Joy are small business owners, and I have found them nothing but amiable, if sometimes…read morebusy. They provide a valuable service to the community, surrounded by rural areas. The place sometimes has three trucks outside, (FED EX, UPS and DHL) and it gets very busy before and after holidays.They work hard, are very professional and super nice We live in a remote part of southern Vermont, rely on amazon for essentials, and they have the only drop off point for miles around. They provide shipping or packing services and when I use them, i had nothing ever broken or delayed. I have used their services for years, and I would rue the day if they ever decide to close. I recommend them without qualification. This is exactly the type of business you want in your own town.

I ship professionally, hundreds of packages a year. I've never had a problem with this business…read more They're not the most engaging but that's not what I come here for. It's not a coffee shop.

Excellent service! Jon was very helpful and cheerfully assisted me with a unique problem. He quite…read moreliterally went out of his way to retrieve a pair of eyeglasses I had left at a nearby restaurant, brought them back to his store, packed them up and shipped them back to me several states away. Thanks Jon! Much appreciated.

Needed to return an article to Amazon. I'm always assisted…read morethrough the procedure by the person(s) behind the counter. No fuss from anyone! They make it easy.

The staff is great, very helpful and knowledgeable. Sometimes the line is long but moves fast. I've…read moreonly had great experiences coming to this location. I had a huge speaker that I needed to box and ship and they took complete care of it. The boxed and padded it, taped it up and shipped it out giving me the tracking. I'd 100% recommend this location for your shipping needs.

Fantastic young gentlemen that work at the Broad St. Plaza UPS store! Shout out to Sebastian and…read moreJustin for your kindness and your help. I had a FedEx label, not a UPS one but they still helped me and printed out the label and taped up my box for me!!! It's nice to know there are people out there who care! Thanks so much guys!!!!! You guys ROCK!!!!!!

They handled my shipping order with care and confidence. I was shipping a painting to California,…read moreand felt very confident that it would get there safely.

Read your receipt carefully. I asked for a crucial delivery to be sent overnight. I was assured…read moreby the clerk that it would arrive by the end of the next day - guarenteed delivery. I repeated this to my wife when I left the store and entered my car. When it didn't arrive as promised, I checked my receipt and it had been sent 2nd day air. I called the store and they said the clerk denied saying this me, said I wanted a less expensive shipping method and they supported her. I didn't want a refund. I would have paid any price to get it there on time. I expected honesty. Save yourself potential disappointment if a shipment is critical and check your receipt. I felt like a fool and the recipient endured unnecessary hardship. Williamstown, MA - Note that others had this same problem in other reviews.

Jordan is the BEST!!!! So cheerful and helpful!…read moreShe helped me with a very heavy return. Whipped out a cart came to my car and helped me get it into the store. THANK YOU!

I was videotaping in my friend said I didn't need to and she was right when I went in there they…read moretook my Spectrum box and emptied it and then they took the barcode of my Spectrum router and modem and put it in one of their boxes and gave me a receipt. Everything was quick and easy and now they're reliable for it if something happens. I also took a picture of my receipt just in case but everything went very well. Very happy.

Always friendly fast service, best UPS store in the valley. Don't mind going here at all.read more

Gold standard service! staffers are unfailingly helpful. I'd rather ship things from this store…read morethan anyplace else.

I would suggest that someone connected with this store, update your office hours online! I drove 45…read moreminutes only to discover that they close at 6pm...NOT at 630pm. The weekend office hours are way different than what is posted online. If you're going to showcase your business online like everyone else does, then keep up with your listings or else run the risk of loosing business. It's not hard!

First I called the UPS Store in Amsterdam to clarify details regarding my…read more potential shipping. Elio was patient, kind, and professional both on the phone, as well as his co-worker when I came in to mailed out package. Due to their appreciation of my attitude during the call and transaction to follow, I was granted a discount! What great service and a nice surprise! Jennifer Dreaper Montgomery County, NY

This FedEx location has been like a breath of fresh air from the start. I am very impressed with…read morethe quality and service this team provides with every order placed! Dana has been incredibly helpful, and she works diligently to ensure the results match the expectations. This location handles orders rapidly, with fast turnaround times -- I couldn't be happier with the service! Thank you Dana and the team!

I've had multiple projects made at this location for the business I work for. I have received…read morenothing but outstanding service from the staff, and the best quality products at great prices. I usually interact with Dana who is incredibly knowledgably, friendly and through, but everyone else I have interacted with has been incredibly friendly and always done their best to answer any questions to the best of their ability.

I come here often for Amazon returns and the kiosk is so efficient and helpful! The staff is always…read moreefficient and happy to help as well. There are loads of packagings offered for customers as well. Parking is easy and it is always a quick in and out situation here.

I took a box into this UPS Store to ship today. It was an authorized return from Amazon. He scanned…read morethe info from my phone and then proceeded to cut the box open. When I asked him why he was doing that, he mumbled something I couldn't understand then asked if that was all that was in the box (3 boxes of urinary incontinence pads) and I said yes. I was slightly embarrassed because of what they were. He handed the receipt to me and taped the box back up and put the shipping label on it. This is actually the 2nd time he's opened a box I was shipping with an authorized return to Amazon. I'm 73 yrs old and this is very frustrating, confusing, and today, a little upsetting. This store has been my go to place for shipping for years. It is convenient for me and until recently, great customer service. If this is standard procedure now for this store, I will have to find another way of shipping.