They don't pick up the phone during normal business hours. One of the lines (for delivery issues)…read moretells you the phone mail is full and then disconnects you. I'd give it one star were it not for some positive experiences with the people who work there when I have to go there, which I do as rarely as possible because they often have lines backed out the door. (Not the fault of the people at the counter, though.) I am referring to the Wilkes-Barre PA post office on Main Street, by the way.

Mountain Top, PA post office , opened late on Saturday Jan 13, 2024 instead of 9:00am about 9:25…read moream. Just went in for stamps and worker was very rude. Will not buy my stamps their anymore.

Best customer service for sure - Luis is funny and friendly. Probably the nicest postal worker…read moreever! Thanks so much for all of your help!

I have filed several change of addresses since March It is now October. I get pictures of my mail…read morethat are delivered to two addresses, but I do not receive all of the letters including from the federal government and the state government. I give the post office zero stars.

The USPS shouldn't even exist anymore. It's completely useless and the employees are lazy, stupid…read moreor both. I never get anything on time, constantly get the wrong mail, have changed my address 5 times since i moved and my mail still goes to my old address, despite having my new address on it. Packages are delivered late, if they're delivered at all.

This is by far the WORST post office I have ever been to. It's dirty, outdated, and heavily…read morelacking. I understand it's a small-town post office, and not that big, but there's no excuse to be grimey. The staff are extremely rude and do not care about their job. Each time I have been in to mail something has been extremely disappointing. There's rarely anyone ever working the front counter. They rely on a doorbell to alert them to customers, however, I've waited up to 10 minutes for someone to show up. The last time I was in, the clerk had just finished with a customer and I was waiting right at the counter in front of him. He just sat there ignoring me, writing a note on a piece of paper without even acknowledging me or saying "Hold on, I'll be right with you." I wouldn't be so annoyed if they at least would acknowledge you. There also was a time where there was no staff to receive a prepaid package, I waited and waited and WAITED. So, I left it at the counter, hoping someone would at least do their job. Turns out that the package was never scanned in, and ended up "lost". It was a return and I never once got my money back thanks to the post office. I run a small online business, and it's ridiculous that I have to drive over 20 minutes out of my way to mail packages when there's a post office 2 minutes away. I just can't afford to lose out due to incompetence.

Place says it opens at 830am I'm here at 9am with deliveries that are important and not a soul…read moreinside, and ppl waiting in the parking lot

Customer service leaves very much to be desired here. The lady acts as if customers are there to…read moreinconvenience her.

The staff is friendly and helpful so I've no complaint with them. My complaint is with the service…read moreafter the sale as they say. I've taken to sending most of my mail either express or priority mail and rarely does the mail arrive on time. They will refund your money if it doesn't but my suggestion would be if it absolutely has to get there on time- USE SOMEONE ELSE! I have to send some packages overseas and will use either FedEx or UPS instead of the USPS. On the receiving end-I just received a package of bills sent two years ago!

The lady who works here is a lunatic! Stay away from this one. Go to the one up the road in Dallas…read more I go in for stamps about once every month and every time I go in, she is either fighting with a customer, yelling about how busy she is, crying, or no where to be found and you have to say excuse me. Today i had to literally ask her to check me out as she was on her cell phone crying and fighting with someone, and then screamed at me and told me i am not allowed back in.

Order a package and they sent it back talking about adressee unknow I get packages all the time no…read moreissue mail work want to be extra and not do there fucking job now my car part might get sent back

i need to file a complaint .Pittston Pa. office. I live in a condo and are mailboxes are up the…read morestreet from my house altogether. This is the third time this has happen.I cannot open my maibox because instead of bringing package to my door they stuck it in my mailbox.The key wont turn to open my mailbox becuase the package is in the way.Someone needs to come up here and open mailbox.also they place a lot of mail in the wrong box.People keep your mail if they get it in there mailbox instead if returning it to USPS.No xmas bonus for these carriers. mike kosik 152 grandview drive pittston pa. 18640 mkosik27@aol.com or 1-607-727-7805 call me to discuss.

Always the nicest guys in here! You are greeted as soon as you walk through the door and they…read morealways have great energy. Service is super quick. My go-to place when I need to return items.

They completed the service I needed, but being in there just sucked. The staff seemed irritated and…read morethe interactions felt unfriendly and dismissive. Customer service and attitude toward customers could really be improved.