The guy who works the front desk is easily one of the most friendly gentlemen I have ever had the…read moreopportunity to meet! He is great at carrying conversations and everyone in town loves him!

Mailing a package There are 10 people in front of me and…read moreonly 1 counter open. This is RIDICULOUS!! The guy who's being helped right now has been there for 5 minutes. I guess I'll be out of here in an hour! THIS SUCKS!

montose, co usps customer's beware!…read more the montrose, co post office & annex (kyle- supv) are the absolute worst, ehen it come's to incompetence! after only 4 month's of poor service, i had to close my p.o. box, due to the montrose po's incompetence! at 74, i have never experiences such poor service, incl. their employee's non-chalance, when calling out their grave error's. it is shameful indeed, when the post office get's away with beyond poor customer lack of service! i highly recommend the montrose ups store, for excellent customer postal care!

Employee was extremely friendly and personable. Not from the area but was happy with my experience…read more Visited May-15 ~3:30

Jeannie, Adam and the others who work there are friendly and helpful. I think they do a great job!read more

It seems strange to review a post office or recommend it as a business because we simply don't have…read morea choice. Everyone I have dealt with there is extremely friendly and helpful. Their problem is being severely understaffed. This is not their fault.

I dropped off a vest to be dry cleeaned, and forgot about it for a while. When I went back three…read moretimes, there was never anyone there, and no way to make a payment and get the item. I still do not have it, and I called the number and did not get a return call. I called again today and left a message to call me, but I am not holding my breath as I await a call back. I decided to see if I can find a similar vest at thrift stores. It was one that came with a suit. An unbelieveably bad excuse for a business. Never again.

I realize that working in the post office, especially a small one in a tourist town can be…read morestressful & busy. however while here for 1 month I had several visits to there & found the workers polite & efficient. Yess the line can be very long but for a town of under 1800 residents that has over 370,000 tourists per year, they probably don't have the staff a medium sized town would have. So guys, give them a break, be prepared to wait & maybe smile.

22 years experience. It has gotten much worse with time.. If you go there, and you will have to go…read morethere if you have a package. Because they will not deliver to your door, you will wait in line from 1 hour to 3 hours. They used to deliver the packages to your door. The nasty man who is always there at the counter tried to gaslight me 'I have been here 10 years, and we never have'. Well, I have been here for 22 years, and they did up until this year! And calling ahead? Hah! They apparently take the phone off the hook when they open. I have called as many as 50 times in a day. Busy every time. Therefore you just have to go wait in the interminable line merely to ask a question. If you can use Fedex or UPS, but be aware. These shippers use USPS for the "last mile" in this rural area. So really only for packages of a large size and/or weight. UPDATE: Two days ago they put my package in the wrong parcel locker. Fortunately the neighbor knew me and reached out. Today my Amazon update says "Package delivered today to parcel locker'. There is nothing in my mailbox. Who knows where the item is. And this time it was something of a high value. Staggering incompetence couple with a complete lack of accountability. I am on the phone now. Ha ha ha. Di i mention they DO NOT answer the phone. It will ring 20-30 times and then hang up. And I will call again. Sometimes, they will answer the phone. Only 1 minute after opening, and 1 minute before closing. UPDATE: My package was misdelivered. On Amazon is says 'delivered to parcel locker'. It is not there. I tried calling. For one hour. No answer. I drove to PO at 7AM (they open at 7:30). There were already 3 people in line. By opening time there were ~ 30. But only one person working the counter (3 stations available). When i explained to the single customer service rep what happened, and that the same thing had happened last week...she went in back to look for my pkg! Completely illogical. I told her it was delivered to someone else's box! I was not there for a pickup. She wasted two minutes while ~ 40 people stood in line. At the avg pf ~ 3minutes per customer the best case scenario for the last customer in that line was a 2 hour wait. When she got back to the counter she understood the issue. She told me the carrier would in ~ 8AM and she would call me (I left my phone #). it is now 10AM. No call. And there will never be one. I tried calling. No answer. Why is there 1 person working the counter with 40 people in line? There are several people in back. i understand they are not doing nothing, they have their jobs. I also understand there are training requirements and not everyone can work the customer facing position. So....manage the resources! Get someone trained for that job and put them in front to only deliver packages. This would cut the queue quickly: The problem: Pagosa population increases seasonally. Tourism increases seasonally. Short-term rentals increase seasonally. Package volume increases seasonally. Lines increase seasonally. The solution: Forecast demand. Staff accordingly. Cross-train where practical. Reallocate resources during peak periods. UPDATE: Neither the lady at the counter nor the carrier ever contacted me, as I was told would be done. I did, however receive my pkg after I left a letter at the mailbox for the carrier, hopefully this will result in my mail being properly deliver going forward. OTOH, I also received a 'sorry we missed you' slip. This is for another item I was expecting today. it is a small item, small enough to fit in the parcel locker. So why was it held at the PO? Well, let's look at the 'Because' section on the slip...hmmm...see anything wrong with that? Yep, no reason selected. There are seven possible reasons, and NONE of them are checked! But she wrote '90' and circled it. Presumably some internal PO code? It means nothing to me, the customer. So who knows why it was not delivered.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

This isn't about this post office this is about the Postal Service in general. They've cut back so…read moremany people that the mail is all screwed up. They sent a package that was supposed to come to the Ouray post office and sent it to Crawford Colorado. I was supposed to move today and now I can't and I'm gonna lose my truck and they don't have another one until the middle of next week, so I'm gonna be sleeping in my car and I'm going to lose all my possessions. The people here at this post office are actually really nice and they have helped me on numerous occasions so I don't know how to do it. Do us another review other than to say that the people at the actual or a post office have been excellent for me.

Incompetent service. second time package sent here where first package just disappeared and today a…read morepackage that went from Montrose, arrived to Ouray, then sent back to Montrose and now is in Grand Junction. you pay for priority service, insured, it's fragile and is shipped, bounced around and ruining my second year of Christmas. post Offices hide their phone numbers and make you go through a ridiculous process for help that never comes. Just keep raising postage and losing money and blame theft for losses. you pay employees enough but keep hiring incompetent people.

Small old-school town post office in one room. Clerk was personable and helped get me on my way…read morequickly. What else can you ask for in a post office transaction.

Great service! Love the Monticello post office. It's so nice to be treated so well for a simple…read moretransaction.

This place deserves negative stars!! The old white guy is on a weird power trip. He's always giving…read moremy husband and I problems since moving here (September 2023) my recent complaint was last week! (Wednesday 2024) my mother in law sent me a gift and I went to pick it up. The same old white guy told me to always put the P.O. Box number on the package and we always do and we always tell people who sends us package. This time he was passive aggressive about it! I told him we always tell people to put our box number on there and it's out of my control. Something needs to be done about this guy. He either needs a customer service training or a new job! He makes me dread going to the post office, no one should feel this way about the POST OFFICE! He has a big attitude problem. Everyone in Dolores is super nice but not this guy!

Some one needs to get control of the Dolores CO Post Office. We get notices that packages are in…read morelockers and then told when we go that they haven't finished putting it out. This is an on going issue. I get text alerts so I know when it's there and ready. They don't deliver to my address even though I am writhing city limits so I am not being given a choice as to how to get my mail. Also my UPS Amazon and FedX packages should not be dropped off at the PO. You cant handle your own mail load let alone all of theirs. I understand being short staffed but y'all brought that on yourselves. Get it together and provide satisfactory service