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    US Post Office

    1.0 (1 review)
    Open 8:30 am - 4:30 pm

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    2 years ago

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    JAM Paper & Envelope

    JAM Paper & Envelope

    (46 reviews)

    $$$

    RUN don't walk away from this place. I am a national quilt teacher and contacted this company so I…read morecould "attempt" to create a business relationship with them as I use(d) and (previously) recommended their vellum paper for my students. I wanted to purchase wholesale (as I do with all my other products I sell in my kits and class) and was directed to "Cooper" in customer service. Had very poor service from him - did not follow through, did not respond to emails and had no clue about wholesale practices. He asked for my tax number, which I sent, and had to wait a few weeks for him to "process". Well, their "bulk pricing" not wholesale was pretty much the same I could get ordering when they had a sale. I did a couple orders and received the wrong weight paper (a case of it - loose) even though I thought I was ordering a case of pre-packaged paper. It took a MONTH and I had to send the right paper sample and wrong paper sample to them TWICE. I attempted to reach out to Adam, who is supposedly the new CEO and has said on here a couple times that he wanted to hear - but when I called, I was told I had to email him as they could not forward my call (what kind of office is that?) - which I did. He emailed me back that he was too busy to speak to me. So here's someone interested in discussing a business relationship for product promotion in classrooms and also in an upcoming book (I wasn't looking for free product). I have spoken several times to Elizabeth, who I'm sure is doing her job. I had an order pending (placed on Memorial Day weekend which I made clear in several emails) that I needed to receive by the end of June so I could prepare the class kits and get those shipped out to the venue. Cooper told me that they were "out of stock" when I contacted him, but the customer service lady told me that they had 400 in stock. OK, miscommunication?? I let Elizabeth know of this and she said that perhaps the product arrived and was not updated in the system. She indicated she would hold packages that I was ordering on the side pending her receipt of the second paper samples I was sending. Well, she ADMITTED that what I received was NOT what I ordered. I asked her to please send what I ordered - now all of a sudden the product is wrong in the warehouse and the manufacturer is not making it any longer. I have copied Adam on emails back and forth - hear nothing. So now I'm stuck trying to find a new supplier for a product I'll have to order and try to get on 2 weeks notice to prepare my kits to ship out. Plus I'm stuck with about half a case of the wrong weight paper, that I paid for. I think it may be time for a Consumer Affairs complaint at the very least.

    I placed an order for a couple of items, and the 'free shipping' they advertised was not in fact,…read morefree. so I was already annoyed. But then I saw my credit card statement and learned that the prices were in US Dollars, thus almost twice as much. this was not stated anywhere on the website or during checkout. I immediately reached out to the company to cancel my order, since I had not yet received notice of shipping. They replied that it has been marked to ship and 'could not cancel'. They then refused to answer anymore communication. I didn't receive shipping notice for another few days. I'm extremely angry about the lack of transparency and the poor customer service. And of course they do not accept returns from out of the US. Add another $200 for tariffs and what should have been $300 turned into $700! A total scam.

    US Post Office - postoffices - Updated August 2026

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