I rented books for college and tried to return them through USPS. I brought the three books into the postal office in Indiana, PA and they packaged them for me and everything. About two weeks later or so i get the label in the mail, which appears to have been cut off of the box with a knife/scissors. It also had a letter stating that my package has been lost. I filed a lost package claim and even went to the postal office numerous times with no luck. The clerk (rudely) told me that i must not have secured the label well enough. I informed her that one of their employees packaged and "secured" the label for me. All i got was 'nothing we can do, file a claim'. I did file a claim immediately and not once was contacted by phone nor email about my lost package. I guess if they lose your package it is a lost cause. I ended up having to pay full price for those lost books, totally nearly $400.00. Do not put your trust in this company. I was overly polite and claim during this whole process while they through attitude and ignorance in my face. I will never send a package through them again.
DO NOT SEND PACKAGES THROUGH USPS. read more