Very nice courteous response WRT to a certified letter that has not been served. Apparently the recipient will not sign for the legal documents enclosed. read more

I can't even rate the terrible process that I had to go through to find out what happened to my PRIORITY MAIL ENVELOPE that I used to send my son a book and card. No one at the Honey Brook Post Office could explain why my Envelope and contents were destroyed. They told me to file a complaint...which is very complicated to do. I don't think that I will ever again send a Priority ..Tracked and Insured Envelope ...because...NO BODY cares and can not explain to me why everything in it is missing or destroyed. I am truly upset. read more

If I could give Zero star for this post office it wouldn't help. I mailed a priority package from Fl to Hanover, Pa on Nov 29 and it arrived 1 1/2 weeks later to Honey Brook, Pa and was quoted as 'Ready for Pickup'. Apparently "they" decided to ship it to Wilmington, De instead of Hanover Pa. It is now Missing!!!! Cannot get to have Anyone explain what the heck is going on. Very disappointed read more

this post office is horrible third time stating my package was delivered and in my mailbox ,it's not their went to post office before closing time and manager closed early ,try and call and no one picks up the phone ,beware read more

At least we got our mail in ballots. No way can we trust the Postal service to get it where they need to go. We dropped off ours at the Chester County government bldg. We can't even count on getting our mail when we're supposed to. Once again today I was supposed to get a whole bunch of mail. Nothing. It's past 5pm no mail. Tired of you using the pandemic as your excuse. It was like this before. read more

This post office is a nightmare to deal with. I moved here in 2012 and have had very poor service. It started with important things tht i placed in my mailbox and put the flag up. which is an indication there is mail to go out . 3 times my rent money didnt make it to the recipient. Once i found it in a puddle laying in front of mailbox .2 times it wasn't picked up at all and as a result i was late and had to pay late charges. I gave up after i issued complaint and was brushed off as a pesky customer. I started just going to the post office each month to mail out my important mail. I do this so i could see for myself the envelope stamped and put with all outgoing mail. I also take a picture of the envelope showing stamp and the post mark. Its very inconvenient but better then it not getting to its destination due to not being retrieved from my personal mailbox here at home. The head post master is extremely rude and makes you feel like your bothering her when your only there to do what a post office is supposed to do. ( she makes faces and you can visibly see that your in fact bothering her! unfriendly not helpful impatient and rude .Great combination ! The 3rd issue is the carrier she wrote me a nasty note stating my mailbox isnt the right height and i should fix it or she would not deliver my mail anymore! Is that even legal? maybe idk . she too is rude if you have a registered letter she comes to the door and bangs away like she is the gestapo or a person of authority . These actions not only upsets me but my pets as well. A sour face and again shows an angry like demeanor. Very recently they replaced her with someone new maybe she retired . This new postal woman drives on my road at top speed has radio blaring away and slams the box closed so hard you can hear it from inside the house, I was outside once and she drove through here like a manic, i said something like slow down she heard me slammed her brakes and gave me the middle finger. I called P.O and complained of course nothing was done . This postal worker continues to speed through here daily! slamming box, music cranked, This upsets my household my dog barks frantically because of her loud music and slamming box closed. Its uncalled for she isn't acting in a professional capacity disregarding a quiet road and surpassing the 10 mile speed limit. Ups and fed ex are just as ad with speeding through this road i am always in disbelief these professional people disregard posted speed limit , I plan on getting a surveillance camera soon. This way i can prove what i am saying is true and something needs to be done. Anyway this my experience. read more

This is the worst post office we've ever dealt with. They can't figure out how to deliver the mail or packages to the right address for the life of them. They need to seriously think about the people who work here, including the postmaster and hire some competent people. We have had (not exaggerating) over 15 missing packages in the last two years. They're customer service is terrible, and they never call you back. We are right now on a hunt for a package that was misdelivered, it's been two weeks, and still NOT ONE person, including the postmaster is doing anything about it or has given us ONE phone call to get back to us. It's a big blame game, Mary says it's all on Lori (or Laurie?), the postmaster, who doesn't give you one phone call or will talk to you, and the other staff member Randy or Randall or something with an R argues with YOU like it's YOUR fault these people can't do their jobs. Its SO aggravating. In any other job, this would be unacceptable and after the first few times, people would be fired. I really hope someone steps in here and makes some changes, because the community of Honey Brook is suffering with the lack of service from this office. read more