The service and staff are great. I love going in there and I always get a smile, from Charlotte,…read moreRandi, & the other young lady in there whose name I unfortunately don't know. Keep up the great work guys.

Gentlemen: Your…read moreStore Manager is always very helpful. She has given me excellent service. I truly appreciate her dedication to her job and loyal service to her customers. Sincerely yours, Caleb Boone.

I love going into the store always prompt in service and answering questions the service department…read moreis great they do real good work

From the owner: Our appliance store is your one-stop for all of your home appliance needs. Since 1992, our…read morespecialists have been offering top-notch service and delivery to the Hays area and surrounding counties. Whether you're in need of a new refrigerator, washer, dryer, or dishwasher, our large showroom has what you need. We offer financing up to 12 months with approved credit for new purchases along with repairing your old ones up. Genuine Appliance also offers same and next day delivery by trained professional technicians for most purchases. Stop by today and let us help you find what you're looking for!

i bought a gaming pc from them two years ago and they told me "it's the best of the best of pc's"…read more Well, I found out it ONLY had 230 GBs of storage on it(i couldn't even play more than two games). Plus 1650 super GPU and the other specs weren't so great either. They costed me $2,000 for it. I had people online asking me what specs it had and they told me I go ripped off, I could have bought a better pc that would have costed less. My mistake of not looking at pc specs and learning about pc's but I know about pc's now. I gotten a better pc the was $799 and needed more VRAM, that didn't cost much either. I'm sure they would have cost me more money for VRAM. please if you're planning to buy something or replacing something for your device or pc. DON'T! they're just gunna cost you more than it should be. Do your research and look around before doing anything from here.

My freshman (FHSU) brought his laptop there to have his screen replaced. He was told it would cost…read more$169 to replace the screen. He signed the doc and left his laptop. I called awhile later and asked more questions about the costs and how long it it would take. I spoke to Brian on Sat, Aug. 20. He explained the part would cost $181 and that would need to be paid immediately in order to get the part. I questioned why my son was told $169. He said that is to do the part replacement and wipe the laptop clean, etc. I then said, it's a brand new laptop, it doesn't need all that, just the screen replaced. Brian then said the charge would be $69 plus the $181. I said fine and had my son call with his debit card to have part ordered. Yesterday, he went to pick up the laptop and was charged $189 ($169 plus taxes). I immediately called and questioned this with the sales person and he stated that he has no proof that I was give that other price of $69. He then went on to explain, a $69 fee is to give a diagnostic of the computer but no work to be done, where as a $169 fee would have included the replacing of the screen. I then replied, I'm sorry but your employee told me the wrong price because what I agreed too was the $181 and $69. I then asked for the manager but Mitch was in a manager meeting and didn't want to talk. Despite the fact that my son was looking right at him while Mitch was doing nothing. I hung up and called back immediately, Mitch answered. At first, he claimed, he knew nothing about the situation but as soon as I started to talk about it, he told me I must of been confused with the what Brian told me over the phone. I said, I'm not making up fees in my head, these are your fees that your employee told me, otherwise how would I know, I don't live in Hays, nor have I been to your shop in person. He then said every call is recorded and he could verify that I misunderstood it, I said, please do... play me the call and show me I was wrong. He did not. He said there are two things that can be done: 1) bring the laptop back and I'll remove the screen and refund the $100 but still charge you the $181 for the screen or 2) all the same as the first and take the screen back and refund that. I then replied, what about the 3rd, you refund me $100 and honor the price quote your employee gave me. He said no. As a Chamber of Commerce Director, I completely understand how tough it is for small businesses to exist in this economy. But, bad customer service equals bad business. Mitch, who claims he is the owner (not sure if this is true or not) knew his employee quoted me the wrong price (per recorded call) but didn't care. I'm sure they get lots of business from college students and it's apparent they take advantage of those young consumers. This isn't a question of whether Mitch charges appropriately for work done (I'm sure it's fair) but instead, I was given the wrong price of what the actual cost would be and Mitch didn't care. Good luck with that as a business model. I would NEVER recommend bringing any device to be fixed by this establishment when the owner/manager refuses to acknowledge their mistake.

This business takes weeks if not a month to complete your order. Afterthis they charge twenty an…read moreitem. They lost my leather duffle bag. I recommend you learn to sew and not use this business.

From the owner: Master Cleaners provides dry cleaning, alterations and tuxedo rentals to the Hays, KS area.read more

I have used Rohrs Caroet Cleaning fir many years! They go the extra mile for you, polite…read moreconsiderate and very knowledgeable in what they do from replacing carpet to repairing a hole...Excellent customer service skills!

They have the most professional Customer service, as well as efficient. Would highly recommend themread more

Unhappy with being charged full price for a tool I couldn't use.read more

These guys had my HVAC system up and running within a couple of hours after I called them for help…read more Not to mention, I called them on a Saturday. Thank you, Restore and Clean!! We will definitely use your services again.

Internet so bad I could barely write this review, expect your internet to go out randomly every…read morenight. Expect it to be so unreliable your downloads take 10x as long as they should. If you call them to get help with it they will simply tell you to restart your router. They will visit your house to check it out and leave without doing a thing. If you play any sort of video game, you won't be able to with this provider. 100 plus ping per game with the worst packet loss you've ever seen. Horrible terrible service. 0 stars.

Called to check for bill lowering promotions. Customer service rep wanted to increase my bill for…read morefewer channels. I'm now convinced I should just cancel cable.