i bought a gaming pc from them two years ago and they told me "it's the best of the best of pc's". Well, I found out it ONLY had 230 GBs of storage on it(i couldn't even play more than two games). Plus 1650 super GPU and the other specs weren't so great either. They costed me $2,000 for it. I had people online asking me what specs it had and they told me I go ripped off, I could have bought a better pc that would have costed less. My mistake of not looking at pc specs and learning about pc's but I know about pc's now. I gotten a better pc the was $799 and needed more VRAM, that didn't cost much either. I'm sure they would have cost me more money for VRAM. please if you're planning to buy something or replacing something for your device or pc. DON'T! they're just gunna cost you more than it should be. Do your research and look around before doing anything from here. read more

My freshman (FHSU) brought his laptop there to have his screen replaced. He was told it would cost $169 to replace the screen. He signed the doc and left his laptop. I called awhile later and asked more questions about the costs and how long it it would take. I spoke to Brian on Sat, Aug. 20. He explained the part would cost $181 and that would need to be paid immediately in order to get the part. I questioned why my son was told $169. He said that is to do the part replacement and wipe the laptop clean, etc. I then said, it's a brand new laptop, it doesn't need all that, just the screen replaced. Brian then said the charge would be $69 plus the $181. I said fine and had my son call with his debit card to have part ordered. Yesterday, he went to pick up the laptop and was charged $189 ($169 plus taxes). I immediately called and questioned this with the sales person and he stated that he has no proof that I was give that other price of $69. He then went on to explain, a $69 fee is to give a diagnostic of the computer but no work to be done, where as a $169 fee would have included the replacing of the screen. I then replied, I'm sorry but your employee told me the wrong price because what I agreed too was the $181 and $69. I then asked for the manager but Mitch was in a manager meeting and didn't want to talk. Despite the fact that my son was looking right at him while Mitch was doing nothing. I hung up and called back immediately, Mitch answered. At first, he claimed, he knew nothing about the situation but as soon as I started to talk about it, he told me I must of been confused with the what Brian told me over the phone. I said, I'm not making up fees in my head, these are your fees that your employee told me, otherwise how would I know, I don't live in Hays, nor have I been to your shop in person. He then said every call is recorded and he could verify that I misunderstood it, I said, please do... play me the call and show me I was wrong. He did not. He said there are two things that can be done: 1) bring the laptop back and I'll remove the screen and refund the $100 but still charge you the $181 for the screen or 2) all the same as the first and take the screen back and refund that. I then replied, what about the 3rd, you refund me $100 and honor the price quote your employee gave me. He said no. As a Chamber of Commerce Director, I completely understand how tough it is for small businesses to exist in this economy. But, bad customer service equals bad business. Mitch, who claims he is the owner (not sure if this is true or not) knew his employee quoted me the wrong price (per recorded call) but didn't care. I'm sure they get lots of business from college students and it's apparent they take advantage of those young consumers. This isn't a question of whether Mitch charges appropriately for work done (I'm sure it's fair) but instead, I was given the wrong price of what the actual cost would be and Mitch didn't care. Good luck with that as a business model. I would NEVER recommend bringing any device to be fixed by this establishment when the owner/manager refuses to acknowledge their mistake. read more

The sad thing about this business is that they don't even know what they don't know. If you hate paying results, you'll love this place. Lots of effort and no results. read more

I recently updated my computer and it would not connect to WiFi afterwards I took it to tech junkies after one of my friends said I just needed an adapter to download a new update for the WiFi and it would be an easy fix. They quoted me $170 for labor or I would need to get a new computer. After talking to my friend about this adapter I went back to tech junkies and requested my computer back and showed them the adapter I needed and the guy goes "oh yeah, that would probably work better." So to sum it all up they wanted to charge me $170 for a complete system update that didn't need to happen and for "labor." Oh and this adapter is $8.80 on Amazon:) read more

I called them to ask about replacing a cracked iPhone screen, and I was quoted a price of $339, a total ripoff. Maybe they saw my out of state area code and I assumed I didn't live in Hays (I do). I told them they would have to find a different sucker to pay for a repair costing more than a new phone. read more

The kind people at Tech Junkies were very helpful with my apple product. I had my two small children with me and they didn't mind them a bit. Matt was very responsive and my problem was addressed quickly. read more

I took my laptop in on a Thursday and was told I would hear back by Saturday. My laptop screen was not responsive though the rest of the laptop was working just fine. I was then called the following morning to come pick up my laptop as it was turning on and working again. However when I arrived I was told that the battery had just been taken out and it was no longer working and that I would hear back the following day. I had made an unnecessary trip and was treated as if I had made up the original phone call to pick up my laptop. I heard nothing regarding my laptop that weekend and then on Monday was called again to come pick it up. I was then told my laptop was irreparable. This was a shock as over the past 5 days I had been told they were sure they could fix it. I was charged over $70 to receive a broken laptop back with no information regarding the problem. I was forced to wait 5 days while being told I would be receiving a guaranteed fixed laptop and being treated like I was clueless. Will never visit again and am sure to tell everyone I know of the amount I was ripped off for absolutely nothing. For the amount of time I had to wait, I expected at least some information for the amount I was forced to pay. A laptop is essential to a college student and I was very upset with the service I was shown. read more

Took my laptop to these guys because my daughter fell on it and the screen no longer worked, took it in and not even a week later it was fixed. They ran a diagnostics first thing to see what exactly was wrong and test out other parts of the computer that could have been damaged. Everything was fine except the screen needed to be replaced. Since I was having the screen replaced through them they waived the diagnostics fee. They also brought out my laptop whenever I went in to show me what was wrong and keep me updated. They explained everything really well and even called me the day after I picked it up to make sure it was working properly! Excellent service and I will definitely be using them for all of my future computer problems! The only reason I gave it four stars was because it was a little pricey, I know of at least one other place in Hays that is significantly cheaper, however I don't know anything about the quality of the competitors work. I definitely got what I paid for! Great service and great results. read more