For the most part, internet speeds are as quick as advertised. I will say, though, after having used them for several years now, they're not quick to update equipment as their technology improves. I had issues for several weeks and through many calls to tech support and replacement of my own equipment, the issue was only resolved by a tech visit who found the problem to be on their end. I replaced my existing equipment when I didn't really need to. The service call fee is an effective deterrent to service calls but it shouldn't be.
My biggest complaint, however, is with billing and customer service follow-through. First, this is a tech company but their website, online billing and payment systems are a disaster. The account login is separate from the billing login but there seems to be no practical need for account login if not for billing. To make changes to the account, you must call. To make it worse, they've changed billing services twice in the last year. Additionally, Nex-tech seems to pass the buck, holding up refunds and their own contractual obligations. They will disconnect your service and require a deposit if you fail to uphold your end. I've fought a refund of my deposit for months and received a response that they'd "dropped the ball" and it would be issued in another week--three weeks after I was told it would be issued, but 4 months after it should have been issued. A contract is a contract. As a company, they could do better. They just don't. Had I not called at least seven times, they'd still be holding over $300 of a deposit I was entitled by contract to have refunded. Beware when paying a deposit. It's not as simple as they sell you. read more
