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Vern Herrman Motor Supply

5.0 (1 review)
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Farm equipment repair

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11 months ago

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Harbor Freight Tools

Harbor Freight Tools

(1 review)

I went to harbor freight April 12, 2026 located in Hays Kansas at 2918 Vine St suite 140. My son…read moreand I had taken a tool in, in hopes of having it replaced. It was a warrior step drill bit. The sales manager told us that because it was a free gift during a sale on 3/22/26 that it had no value and store policy did not permit an exchange(not exact wording). We explained that it was the first time using the drill bit and it was being used to pre drill roofing metal. I explained that once the bit pierced the metal the end of the bit literally shattered sending shrapnel flying causing damage to our qounset hut leaving a hole in it. I told him that you can clearly see that it was from defective materials. He looked at the broken tool and said hmm ive never seen that before. He basically said it didn't matter. He asked questions as though he did not believe what we were telling him. I asked for the stores legal information as it had caused damage when it shattered. He said that there was an incident report form that we could fill out. It took him several minutes to return to the register with the form. It was long enough my son and I had contemplated just leaving. When he returned to the register he asked a couple of questions and I inquired if the form could be brought home and returned or had to be filled out right then. "He" stated that he had to fill the form out. I told him that I had ice cream in my truck and I would have to do it later. I then asked how long I have to fill out the form. The form is 5 pages front and back so ten pages total. "He" said the sooner the better. He made the statement that "people use and abuse items and bring them back hoping to get new ones". Now whether he meant to insinuate that was what happened in our case or not my son and I took it as him of accusing us of doing that very practice. To sum this long story up I have a damaged out building(a steel building with a hole in it, a shattered drill bit that you can clearly see issues with the materials used to make it. The edge of the break was not sheered or torn but shattered. The metal was/is rusted and textured like sand paper. While the drill bit it's self didn't have a lifetime warranty many of the tools I have bought over the years have had one. When using this store I have found that a lifetime warranty no questions asked policy means being accused of intentionally damaging tools or even having to argue that a tool has a lifetime warranty when the package clearly states that it does. This is not the first time I've had issues with this store but it will most certainly be the last.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Vern Herrman Motor Supply - farmequipmentrepair - Updated May 2026

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