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    US Post Office

    1.8 (5 reviews)
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    US Post Office - US Post Office of Bridgewater -- 169 Broad Street / Route 18, Bridgewater                Storefront

    US Post Office

    (1 review)

    This is the first time in my life that I had an experience that caused me to reach out and write…read moreNEGATIVE review. I went there last week for my 10month olds passport Application appointment. The guy who 'took care' of us immediately showed how much he hated his job. He didn't even ask how we were before rudely and abruptly asking for copies of everything. I was very nervous I wasn't going to have everything and really needed this to go smoothly because I am a single mom that needed to find a location close to my daughters father cause I needed to pick him up because he doesn't have a car. So finding the right time for this was difficult by itself. The guy acted like I submitted passport applications for infants everyday. When I asked him questions or commented on certain things he completely IGNORED ME then kept on with the process. I had everything I needed and was proud that I did this all on my own. Then I told him my last name was different at birth and didn't know if i that mattered. I was told my a different professional that a copy of my SS CARDS one of each last name would be enough. He goes 'do u have a BCert. Or liscence with the name on it and I said no but would this work and all he did was repeat the same sentence. So I said okay no I don't but should I do this over and make a new appointment once I have my documentation even though I have everything else? He doesn't answer my question and goes 'well I'm just gonna send it and see what happens. I asked him if he knew someone he could ask to see if all my info I gave was enough. He ignored me and said money order or check. I asked again and he repeated 'money order or check' so I just gave up and paid the fee and left. The next day I called this location in hopes to solidifying the fact that I would be okay without that one document. Of course the same guy answers and says 'once it's sent to the state it's their problem not mine, as I stated yesterday' I said awesome thanks for nothing and hung up. I also realized that he never gave me my daughters birth certificate back (last document he scanned) and most likely left it in the copier but I was so flustered with his AWFUL service and my ex was also no help at all and I forgot to double check before I left. This employees name is Todd and I hope he finds a better fit job for himself one day that doesn't involve customer service.

    US Post Office - postoffices - Updated May 2026

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