Terrible service. Don't answer the window promptly and even after "searching" for lost package never returned to let us know they couldn't find after waiting an hour! read more

Really, should I give a star? This place doesn't even deserve one star. Please change the staff, they are so rude and slow. They accepted my documents after waiting 3.5 hours. Are you serious? read more

1 star is too much . The supervisor Mitchell appears to have mental issues. I buzzed the bell and as was instructed to do and he starts yelling like a psychopath tell me to stand down stand down . I'm looking like confused stand down for what ? there is an older gentleman there are he is yelling and spitting salvia all over the poor man standing there . I told him i am here since they are screwing up my company mail . He says in cussing because the word screw is a bad word please stop being aggressive all while he is yelling . I think what he does is use reverse psychology to make the cuatomer look like the aggressive one in order not to do anything . Mitchell is terrible and should be fired . read more

My regular carrier is good. The CCA's are brain dead. When my carrier was on vacation, they misdelivered five of my letters. They don't know the borders of their own town that they're delivering in. If you complain and nobody really gives a shit. read more

They need to change this from a Post Office to a Passport center only. Not sure why they have Mail adverts everywhere if they ONLY do passports. The workers are incredibly rude too. This place needs to just be shut down. read more

PASSPORTS ONLY. They do not accept packages or deal with mail. Passport photos $15 I believe the handling fee at this facility is $35 in addition to all other processing fees read more

This is a post office that needs to close! Nasty unprofessional people They don't care about you Avoid at all costs! God forbid if you even have to pick up a certified letter You can only do so 10-4 If you work too bad read more

I went to this post office to do my passport in pandemia time , worst experience ever the only guy that is at the counter is not a normal person he has some mental problem, I get on time at my appointment and he took first the lady who had the app after me!!! Then I ask for a pice of paper with information that he just gives to someone else and he scream at me saying that I need to stop been anxious and that his job requires a process and make me stay quite?? 3 people went in front of me but when he call me he asked me to step behind the line but he did Not ask any body else, we got into an argument I left no doing business at this place never again He Meeks waists every ones time he dose his job like is some kind of joke to you like he is making you a favor! He thinks he is the owner of this place read more

If I could give 0 stars I would... Retail hours are until 7pm Mon - Fri.. my package was out for delivery and was supposed to be delivered by 4pm.. when I go to track the package it says it is ready for pick up... I call the post office and they say I can go pick it up when I get there someone in the back tells me they are closed and I have to come back tomorrow!!! Why?! Your website says your open until 7 and I CALLED BEFORE COMING TO VERIFY!!! My son is leaving back to the military and the mail piece (an envelope) was his and her response is sorry come back tomorrow... Really?!?! She is just rude and nasty... read more

I was here for hours and there were a whole line of people still waiting to be served. They have several workers but only one was at the counter. The others were just walking back and forth. The worker was taking her time and working slowly. It would be better if they have more people working so they can get the line moving and more work done. read more

This post office is the worse of the worse Omg you get treated like shit, no respect for the clients, this POST OFFICE is a 3rd country office but I think worse. read more

This post office is a disgrace. We need a new postmaster. I was standing in line for a long time, and the man in front of me said he was going to report the horrible, poor service, and the worker (?) turned her ID badge over so that he couldn't say who she was. New postmaster please! He needs to clean house and start serving the people. read more

Today was my second time coming to this location and I have to say, this location does not disappoint. My first time was to get my son's passport a while back and we weren't sure how busy it would be on a Saturday morning so we decided to come pretty early to be one of the first in line however that wasn't an issue at all. They have a number system so you just wait to be called and while you're waiting you can fill out your forms and have your photos (if you didn't bring any for $15). Today I actually came a little later thinking I was going to be stuck waiting for a while but luckily I wasn't I was in and out in less than 30 minutes and that includes me having my passport photo taken.. the service was great the guy who helped me was courteous and helpful. I really like that they provide parking and there is no need for an appointment for new passport or renewal. I will definitely come back here and recommend anyone that needs to get their passport or renewal. read more

This location is predominantly for Passports. My advice, come early, make sure you check all required documents before hand and pack a snack you will be there for a while. Average time spent is 30minutes and greater. read more

i never in my 50 years of experiencea with the post office been to a more unprofessional place in my life .service was a nightmare.no manners from this postman and woman . read more

We were initially delighted to find online a post office that apparently accommodated walk-ins for passports. However, for one thing they charge WWWWAY more than say a Walgreens or CVS for the passport photo. For another thing, for a place that's bustling, if you'll forgive the pun, they have a parking lot the size of a postage stamp. It completely fails to accommodate the clientele, and apparently it is also negatively impacted the community. Go ahead, try to park on a side street. If you're lucky, you dropped someone off and went to sit on a side street, and a meter maid cop came along and pointed out that it is permit only parking (apparently including "standing", as you're sitting there with the car running) and that if you stay there you'll get a ticket. So no place to park, and too packed to be a trip that doesn't exceed a reasonable length of time. Save yourself the headache and go elsewhere. read more

This post office is a horrible place! I called them yesterday to make sure if I need to make a schedule for passport renewal since that the automated system say. It's not necessary to do so. But nobody pick up the phone. I tried 10 times. So I went there today, the whole entire place have a sign that you need to make an appointment!!!! Due to Covid.... so, COVID did not just happen 2 or 3 weeks ago. It's been a year. Until now they never change there automated system???? Really???? So I tried to ask question. The lady behind the brown door doesn't want to answer my question coz she said it's not 10am yet. Mind you, you can hear them gossiping!!!! She literally slam that brown door on me!!! Fucking lazy people!!!! They literally have 3 people inside the whole entire place! This place should have an awning that would say: LAZY PEOPLE WORK HERE!!!! USPS passport Zerroooo star! read more

This is not a normal post office. It's a passport acceptance facility. That said, I read some incorrect information online and mistakenly went there today to mail a Christmas package to a military friend. I was pretty sure that I couldn't mail anything there because they have a big sign that says "no package service." But they had mailing supplies so I wasn't really sure. I also walked passed a postal employee on my way in, carrying a package. And stood in the line holding my package waiting my turn to ask. I wish I could say that the employee who finally addressed me was professional and courteous. He was not. He was abrupt, rude, and unhelpful. He did send me to another post office with a 24 hour self-service machine. But you can't mail APO/DPO packages there. As a government employee and as a taxpayer, I expect postal employees to be somewhat knowledgable about their jobs and to treat the public with respect. That did not happen at this facility. read more

Slow slow slow. And after i waited 20 mins for the lady to be done with a customer she tells me to go to a diff post office to send my passport. Because i didn't have an appointment. Seriously?! read more

Good luck even getting them to answer the phone.

No one picks up the phone at any offices in Clifton. Dissolve the post office ! Any other private firm could do a better job. And you won't have to worry about them destroying mailing in ballots for voting. read more

This is the fucking worst post office ever. I came here to pick up a package and I'm standing at the window for over 20 mins ringing the bell and no one open the window to give me my package. read more

The woman who attended me today was very rude, she was in a bad temper, my appointment was at 2pm But she opened 2:15pm the door because was in lunch time . She was very rude attending to the people who were there, they shouldn't have people like that working there read more

I had an absolutely awful experience while trying to get my passport renewed. The service was terrible as there was 1 worker present and the line is out the door. The workers are very rude and it was pathetic how they handled the situation. After failing to give us a management number we left. My inspiration for downloading this app was to let people know specifically how terrible the service was. read more

This post office has hardly any parking and very long waits for a passport. And to have no restroom is inhumane and unacceptable, especially for the elderly or those with medical problems. Cannot believe this is a post office in the USA! And trying to find the postmaster is impossible. read more

I needed to get a passport for a trip abroad. My husband suggested the Paulison Ave branch, as it didn't require a reservation. I went with my daughter, and we literally stood, waiting, for over 2.5 hours before we were called! The person who helped us was the only English-speaking person in the place, which was very uncomfortable for us. I felt like such an outsider just a few towns away from my home... After all that waiting, my entire process was only 5 minutes! Was I the only one who had all of my docs in order or something? My suggestion is to make it a reservation-required situation. Maybe then people will b more prepared! read more

I have to give these guys some credit though - At the end of the day when I walked out, my passport application was submitted (after a 5hr wait). The passport arrived a couple weeks later (but that's got nothing to do with these folks). Also there is no bathroom, so don't drink too much coffee before going. read more

They are very helpful and patient dealing with the high numbers of patrons who come for their passports to be renewed. Also, they have others who have to get passports for the first time. I give them my honor and respect. read more

WORST POST OFFICE! Had a package delivered through ups surepost where the package gets delivered through the post office. No attempt was made to deliver my package and no confirmation was every sent to me (even though I was supposed to get a pink slip from them. Called ups and they confirmed they gave my package to the post office but gave me the wrong shipping id. Called the post office for Marcia to just blame ups for the Missing package. Turns out they had the package the ENTIRE TIME. THEY put my package on the WRONG route and then said they were closed for the day. Now I have to wait until tomorrow to get my package. I had planned my work week around my packages and the post office absolutely wrecked it. Marcia and this branch of the post office is rude and will do nothing to fix THEIR mistakes. Take your business elsewhere. 0 stars if I could. read more

Clifton made my USPS experience even worse than it already was. I was sent there by the East Orange post office due to the fact that the person who takes the passports left for the day; That was before my passport appointment that was confirmed for that day. East orange told me that Clifton accommodates walk-ins for passports. When I got to Cliftons post office, there weren't many people there. Prior to my coming, I called them, and they said that they would honor my appointment. The workers were very slow and didn't have any sense of organization or order. They made it very difficult for me in my already terrible situation. They wanted me to wait until every single person who made an appointment went before me even if they didn't arrive yet. I wouldn't have had a problem if they didn't try to keep me for hours when it only takes 15-20 min to send out a completed passport. They completed many miscellanies task when no one had appointments before me in the building. After explaining them the situations that I had no control over and messed up by the USPS mutiple times, they finally took me passport info. read more

They require that my 4 year old is here in person, won't allow us to leave the building and keep our place, make us wait for HOURS and won't let THE TODDLER USE THE BATHROOM?! Are they foolish or just cruel?! read more

I visited this location today and I must say that USPS has the worst employees representing them. As a consumer, I received the worst customer service ever! The African American male and his peer, Cecilia were rude and disrespectful to myself and other customers. I refused to support this location with my business and after 4 hours of waiting online, I ended up walking out. I don't think anyone should tolerate this type of behavior, especially if we are paying for a service. These individuals should be fired for the way they treat their customers-- I will NEVER go to this location again! read more

After waiting for over 3 hours to apply for my passport yesterday, I came back today when I was told I would be accepted ahead because I had needed an original copy of something I had. When I approached a different guy to mention I had been here the day before, he responded very rudely and rushed my grandmother saying "only 1 question mam" and "come on, hurry up get to the question" and kept interrupting her. He was very rude, obnoxious, and loud. Just because there is a long line ahead gives you no right to disrespect customers in front of many others waiting. My problem really isn't the fact that he told me to take a number and wait again, but the disgusting attitude he gave me along with my 80 year old grandmother. read more

The people who work here are miserable! There was a huge line with three employees behind the desk "Working". The Older gentleman there was doing absolutely NOTHING! I waited 45 minutes to get turned down on the services I needed. This guy did not help one person within the 45 minutes. The other two ladies were working as they should but grumpy as hell! read more

Terrible place to go. There should be more than one facility available to get a passport. The service is terrible, the lines are long, the wait is horrible, parking horrendous. The area is small with no available restrooms for customers who have to wait in line for hours for service. I don't know what is happening with USPS and employee moral, but it should be investigated. New Jersey is one of the highest states with high tax revenues. Their residents should at least get respect when visiting the Post Office. Not sure if this business (USPS) will be around much longer. read more