Totally incompetent they lose your packages all the time and don't bother calling they never answer phone the reason I bought a P.O. Box was to get packages because I work in the oil field all day so I can't get there before they close but do they put my package in a locker no my box has the yellow slip in my box which means I have to see a clerk read more

Might have your mail carriers learn how to read addresses. Might help. Many times these morons have put someone else's packages in my mailbox. I should get money for taking them to the rightful owners. read more

My granddaughters cap arrived for graduation today from the USPS mail from Amazon Prime. It was folded in half, our new mail person will not get out of her vehicle to bring a package to the porch or honk the horn so we can go out there. So she just folded it. read more

Everyone is always very helpful here at this post office. I have had to come in various times over the past couple of years due to renting PO Box and picking up packages from time to time as well as sending items via mail when needed and the staff is always friendly and willing to assist however they can! read more

For the Second time in a row the delivery person says that ther it in Animal interference. After a year of living here, and never had this problem. Today I kept my door open and listen for barking of any kind there was none. We have a table out there by the Mailbox where he can leave packages if he won't come to the door, which they never did. He goes to the mailbox, but he won't leave the packages. He drives right by my RV to get to the mailbox. I cannot climb the stairs or go up the ramp to get my own packages from the post office. I have to have someone else do this for me. I had a great inconvenience. But at least they're not sending them back like they used to. I guess I should count my blessings. read more

I keep going to their two branches in Carlsbad nm, to go ask them why I haven't got my mail. They always return my mail to the sender. And I tried calling every day like 30 times and they always ignore me and they never solve my problem. Im tired of their service. They are so ignorant and rude. read more

I can't believe that the agent at this post office could not tell me the price of a postcard stamp. Initially, she attempted to overcharge me on the price of 10 postcard stamps. When I questioned her, she rescanned the bar code and came up with the correct total. However, when I asked the price per stamp (the price divided by 10), she pulled out her cell phone to calculate it. Yes, really! Then the light bulb suddenly lit up and she quoted the correct price per stamp. It's disappointing that our government runs a monopoly run by idiots. read more

I'm visiting from out of State and Every time I visit I have a easy going experience Annabelle and Perla are always super helpful and make my day easier and get my packages right on time so it's definitely appreciated read more

So I've been going here for the last 3 years. I have a PO Box and I'm here just about everyday. Everyone that works here is really nice. But today was the last straw. Every time I mail something, I'm given reasons why they won't accept it. They even took a very important parcel I put in the inside drop and just put it back in my box. When I took it to the front desk and asked why. I was given a bunch of excuses. And then no offer of a remedy. So I took it to a blue box outside and now it's on it's way. So of course the item will be late. We wonder why the post office is going broke. Well I can tell you when you won't or don't accept packages. Then that may be one reason. We are talking about an item that weighed less than ounce. I could have mailed it for .50¢, but paid $3.50 for tracking. So I paid more to be told no. Carlsbad PO please stop trying to find ways to not handle the mail and maybe more people will mail items here. I will never mail items at the counter or the inside drop box again! I suggest you don't either. read more

I showed up on time to apply for a passport and they accused me of being late. The website I filled out my application on told me to be 10 minutes early, i was on the dot. I filled out the application and was told I had to reschedule. I was then told I needed to be 15 minutes early and in response I showed him the time that the website I made the appointment on told me and he told me he could not help me. I asked repeatedly if I had other options and he refused to help me instead he told me that he had 17 other appointments that I would be getting in the way of, despite the fact that there are only about 5 appointment slots on the website and nobody waiting in line. This supervisor lied to me and I find that extremely disrespectful. He also refused to allow me to reschedule an appointment with him. I can usually tolerate inconvenience and I try to be as understanding as possible for customer service these people usually have to deal with a lot of disrespectful people. In this case the supervisor was so disrespectful and unhelpful I felt the need to make a yelp account just to let people know about my bad experience. Being empathetic or trying to help a customer who is legitimately trying to be understanding to a situation is a good quality, something that this post office clearly doesn't have. read more