Terrific customer service! Offered to help me with items that they don't even get paid for! First…read morerate!

Nice attentive Steph quick response happy to help I was in and out within five minutes I appreciate…read moretheir help and that didn't make it difficult for me thank you so much

So I came here to drop off my package as I had a prepaid label and it was a big box I didn't tape…read moreit cause I didn't have any tape, and she was like I gotta charge you,and I'm like okay? And then I say how much and she's like no I'm just being a "B" lol And she was just pretty angry that we hadn't taped the top of the box! This was the only location to drop off packages but rather choose walgreens drop-off instead! Overall will highly not want to ever come back to this location.. rude service

After 15 years of successful deliveries, FedEx of Watertown, NY has suddenly become incapable of…read moredelivering to our house 1/3 of the time! Four times this month, our packages have been delivered to the funeral home next door, despite things being delivered correctly in between. Drivers needto read the labels and match up the address with the numbers on our house and fence. It's not that challenging!

This last shirt order I had, has sent me around the town on a hunt more than others! After not…read morefinding crewnecks in XL in stores and online, and trying to find an inkjet printer I ended up at UPS. I called staples, only laser jet printers in case you were wondering. I called Coughlin Printing Group, they have inkjet but can only print on regular paper and canvas and offer larger printing sizes. What I needed was an 8 1/2 by 11 transfer sheet (iron on) printed to complete 2 child crewnecks for Black History Month. I called this UPS location and the rep stated he did not know if the printers were laser or inkjet, he'd never been asked the question before. I asked if there was a manager or anyone in the store who knew and he stated, there was not. I asked for the printer type so I could potentially google it. He placed me on a brief hold. When he returned he said it was my lucky day as the manager had just walked in and confirmed the printers were inkjet. I headed to UPS ASAP! Once I arrived, there are signs on the floor for social distancing and hand sanitizer is provided. The manager, Bob is who ended up helping me. I emailed my images to him and he was able to place them on a single page and convert the document to a pdf. He printed a test sheet to ensure it was the quality I wanted. Also to figure out how the transfer paper needed to be loaded into the printer. Once all the kinks were figured out, we printed my creation and I was all set. Took about 30 minutes but I was in no rush. Bob was super patience and helpful. He was insightful, paid attention to detail and made sure my needs were met. After finishing up, I asked what my bill total was and to my surprise, Bob replied nothing! He said you bought your own paper and we figured this out together while you waited patiently so you owe nothing. This was sooo unexpected and if I could have left a tip, I would have. Great customer service is NOT dead everywhere and this UPS proved that. I will definitely return for all of my future printing needs and I recommend this UPS and especially Bob! I'm willing to pay any day for services here! Check out the final product in the pictures that I created!

What a great staff.Always friendly and willing to help with all my shipping needs.Shipping with UPS…read moresaves me allot of money over the local post office.They even help me with the claim process when needed.

If I could put 0 rating I would . I called July 29th 2020 to ask for info on forwarding my mail as…read morewe are a military family that was stationed at Ft drum and unfortunately moved during the Covid lockdown and didn't have time to put in a forward before we left to new duty station . The man who answered the phone was extremely rude , offered no help . This guy must hate military families,

Great, helpful, friendly staff...always get the job done and I always leave there smiling. (Also…read moregotta love the red neck calendar they have at the front desk! :) )

This location keeps delaying mail or returning to sender claiming "insufficient address" even…read morethough the address is correct. Can't call them because the line is always busy or disconnected.

Literally cannot call them. No one answers the phone after the machine says "just wait and someone…read morewill be with you". We have one mailman who is great with our mail... the rest of the time we never know if its even being delivered correctly. I have 2 things that are supposed to be dropped off today and have seen mailman out with the mail but we haven't gotten our mail at all today. This isn't just today though its sometimes a regular occurrence. I'm never sure what to think and know several times they have not had all our mail together ro get to us. It would be nice just to be able to speak to someone there. Idk whats wrong but they have one person on the ball and im not sure what goes on with the others......

Awesome service and delivery got used washer and dryer and they are beautiful!!!!! Thank youread more

Recently I had to replace my gas dryer. Based on my past experiences (good) with Watertown…read moreAppliance, I went to the store. I was immediately assisted by a knowledgeable and friendly sales person who never pressured or attempted to redirect me. I had already researched the best price and knew what I would likely pay for a speed queen. To my surprise, the price at WA was far better than anything else I had found on line or anywhere else. Tack on free delivery and I saves at least $180 as compared to Best Buy. Delivery was great too. On time and right where I wanted it. This store is amazing and local. The people know their products, stand behind them and are very customer focused. If you need any appliances, I urge you to give Watertown Appliance a chance before just running to big box. I think you will be a customer for life, just like I am.