I've been trying to locate a registered package that was to be delivered on June 2d, contacted the…read morepost office and have yet to receive a response. Registered package are tracked. I cannot get an answer as to where my registered package is located. They can trace it to the driver and the tracking indicates that is it is on way for delivery but 8 days is a bit long for delivery.

Helpful courteous service. Employees genuinely care and go out of their way for their customers.read more

I received an email and text from UPS that my package was ready for pick up at the Los Lunas UPS…read morestore. The older woman with short hair is always rude. I showed her my messages. She lies to me and says that UPS had not delivered my package. Come back later. She should have said : sorry, but we have not yet processed your package, can you come back later.

Male worker opened the door for me I approached the counter female employee said " I don't know why…read morepeople do this " I asked what do they do she very rudely replied " come in at the last minute " Excuse me. Your hours of operation state they close at 1:00 I walked in 5 min before ! From previous reviews why does this employee still have a job at this location. If the hours of operations for this business do not align with her hours then maybe this isn't a right fit for her.

It appears this UPS store on Menaul is under new management...... nice to see. It was disappointing…read morein the past to see talented and knowledgeable employees leave. Mr Asif A is making changes for the better. He is supportive of his staff. He was super helpful in assisting me to locate a package i had misplaced in a recent move. He gave all the credit to his staff. I wish him and his team all the best. He really cares. He is a leader.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a…read morelow star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a "courtesy" for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox. So apparently the policy is: refrigerate medication for nine months, never tell the customer it's optional, leave a shipment out and ruin it, then explain afterward that the customer should have somehow known better. Even more impressive was being told that the store bears no responsibility because I didn't pick up the package fast enough. Apparently accepting temperature-sensitive medication and then failing to store it properly is not the issue the customer is. If refrigeration is not guaranteed, customers should be told before packages are accepted, not after a shipment is damaged. Based on my experience, if you have refrigerated medication, choose a different UPS Access Point.

Things do not always work out the way you plan on them to, you have to start thinking about such…read moreprocesses at least a week in advance. Unfortunately for us we only remembered we had to ship out the vehicle to my cousin's house last week. This was very short notice and no auto transport company was willing to work with us due to our very rigid deadline. I was so grateful to find out these guys at Albuquerque Auto were more than happy to accommodate us with any aspect of this transport. Would definitely consider hiring them again in the future.

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