Went to this store to change our phone carrier. When we received our first bill it was a lot more…read morethan we were originally told. Went into the store and found out the person who signed us up had been fired for stealing and that NOTHING he had told us was correct. Asked to speak to a manager and was told unfortunately there was nothing they could do and that they would not honor anything the employee had quoted us. We are now being billed for the 2 phones we originally turned into Tmobile. Went back in the store today to discuss this with them and guess what? We were again told there is nothing they can do. If you're looking to waste time and money this is your place.

No help from employees. When asked for help , was told I need to wait to be helped that they are…read moreunderstaffed but she want doing anything at all but on her phone. While the other guy was actually working . LONG WAIT TAKES FOREVER JUST TO PAY A BILL. I can go to abq by the time they help u. . James rocks tho !

Employee by name of Jenny at Los Lunas NM on Main street location was very, very nice! She…read moreassisted me in solving problems regarding my account in a very quick, professional manner. My bill was straightened out and she assisted in making sure my service was reinstated to my satisfaction. She helped me in a way that many people wouldn't, she's very kind and in my opinion deserves recognition! Thank you Jenny and God Bless you! A. Sandoval.

I cannot recommend this Verizon dealer enough. I had a…read moregnarly situation with my brother's phone and working it out was left to me as my brother was not well enough to do it himself. Danny was knowledgeable and thorough, guiding my steps with patience and professionalism to resolve my issue. He absolutely went out of his way to assist me, and I was so very grateful. "Joshua" was there as well in the store, and although he did not assist, his presence was a pleasant addition to my experience.

Took my daughter in to get a new phone as she destroyed the other. Salesman was very nice very…read moreinformative very accommodating. She ended up getting the phone that she wanted and we walked out of there happy. Do you have to go at just the right time because if you don't you will wait a long time.

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

This store could do much better with a queue so customers who come in the door aren't helped ahead…read moreof customers who have been waiting. Two people came in after me and were immediately helped while I stood around waiting for someone to notice I had been standing there. They did not notice so I decided to leave and opted to speak to a manager. I had to wait 10 mins to get someone's attention to even make that request. As soon as I mentioned I wanted to speak with a manager, there were 3 people very available to help. During this time, they had all been standing around in a cluster talking. I spoke with a manager. I had to ask her name (Tamara) since she didn't offer it. She listened to my concerns and was understanding, but not apologetic and didn't ask if she could help me or if she could get someone to help me. She explained their open help concept and said she would work on training, then allowed me to walk out the door to give my business to a competitor.

Very informative! As busy as it was, we had great service and knowledgeable people who helped us in…read morepicking the right computer. Worth the time! We left feeling confident that we had the right computer in hand.

I was absolutely floored by the expertise, attention to detail and patient attitude of Jake, who…read moreassisted my wife and I with a phone switcheroo that most associates would have brushed off. The guy was outstanding, and the experience probably rivals the very best I've ever encountered when it comes to modern technology which, I can assure you, is no small feat. Here's what happened, and what he did to help. So the beginning of this story is pretty unbelievable. About four months ago, I lost my brand new $800 iPhone 7 Plus. Plum lost it, downtown. My wife was an angel, she gave me her phone, she bought a refurbished Android, life was not good. And then four months later she gets a text from someone claiming to be a high school kid who had the iPhone and wanted to give it back -- he'd found her information on the phone. We go to meet the kid, he's indeed a kid, I ask him what happened with the phone. "I'll be honest, man. I tried to hack it, and erase it, and sell it, I couldn't do anything with it. And so I thought I should give it back." He seemed like a nice kid. "At least you're honest about being dishonest," I told him. As it turned out, the phone was in great shape, other than the missing SIM card. We brought all of our devices (both iPhones and the Android) into this GoWireless location, Jake assessed the situation, told us that there would be a small fee for the work, and then he went to work, contacting Verizon (twice), Apple once, and carefully running through diagnostics, switching over contacts, everything. I honestly assumed that, because this company is simply contracted by Verizon, the service would be shoddy or less dedicated. The opposite was true.

BEWARE BEWARE BEWARE, $80 life time glass on IP11. Could not log into app. Called and was sent to…read morean adult chat room. Went to local store, showed receipt, girl would not help. Said I have to access app. App would not acknowledge password or email. The girl at the Eubank store would not assist in any way. Finally went to Best buy... Do not Waste Your Money !