Never ever ever stop here. They are seldom open, never have supplies (no variation of stamps, no money orders, no tape) There is only 1 teller and her disposition is poor. At random hours the main door is locked and you will not have access to your POBox. There is never an apology to the community or seniors they serve. I am always tested in my patience here and don't know why i torture myself. read more

See all

It's 9:30, the post office is still closed. If they had just attempted a real delivery this wouldn't even be a problem. read more

Service is slow, but it is typically of the majority of post offices, whose workers are overworked and underpaid. The sooner you arrive, the better. The space is always clean, though. And there iis ample parking. read more

Definitely the worst post office I've ever had the displeasure of frequenting. Slow. Rude. Dirty. Lacking essential supplies. Misplaced and destroyed mail. I only go here when absolutely necessary when the postman fails to deliver a package. I always travel out of my way to any other post office in the city to drop off packages. read more

I have never been treated so poorly in any environment. terrible customer service and the post office never does their job. lies about packages being delivered or attempted when they never came out. Sad that people pay taxes to have a federal service treat them this way. read more

The worst post office in the world! I despise going there and will drive out of my way to go to another one. The lady at the desk is 100% RUDE every time I go there and so is her manager. And not rude to me, because I don't say anything to her as I have watched her be rude to the elderly, veterans and pretty much everyone. Once she got into an argument with someone over using the tape. An elderly lady in line (not involved in the argument) told her not to worry and let the man ruin her day. Do you know what she said? Don't talk to me ma'am! The lady was trying to explain that she was just encouraging her and she just kept repeating DONT TALK TO ME! She doesn't deserve to be at the front of any establishment. I feel sorry for anyone who HAS TO go to this post office. read more

This post office has the most ridiculous times that they are closed. They are closing the post office during lunch time when most people will run to the post office on their lunch breaks!!!!!!!!! My grandmother who still rides the bus on occasion went there on the bus and train only to see someone on the inside waving saying they are closed for lunch. This is unacceptable and down right dirty! This is my first stop for reporting this. This is about to be escalated to the top today. This has happened on too many occasions for it to be disregarded. I will not disregard this. It was low down and dirty!!!!!!!!!!!!!!!!!!!!!!! read more

I've ordered online, got a notification saying the item is delivered, go out to the mailbox and it's not there. Days later, no sign of the package. I live in an apartment complex. I've received other people's mail in my box. I assume some of my mail goes in other people's boxes. Perhaps that's why I don't receive my packages. Ridiculous. How hard is it to put the correct mail in the correct box? Either that or they're stealing packages. read more

Deserves absolutely no stars. The location is populated with ghetto hoodrat individuals exhibiting unsatisfactory behavior, particularly one named ASHLEY. You call to ask a question and they holler at you or hang up the phone because you inquire about a a package their office failed to deliver.The postal man feigns an inability to deliver packages and opts for unnecessary redelivery scheduling instead of utilizing available mailboxes or parcel lockers. Subsequent attempts to reschedule are met with claims of nonexistent redelivery confirmation, despite the evident connection to the USPS system. Astonishingly, ASHLEY asserted that a service request initiated through USPS is unrelated to the West End office, displaying not only rudeness but also a lack of understanding. She's clearly an imbecile so not sure how she is the manager she claimed to be. A thorough overhaul in staffing at this post office seems imperative. read more

If you have had issues with mail package delivery with this West End Atlanta Post Office, file a formal complaint with: (Consumer Affairs will not answer-and this is their corporate office): Office of Consumer Advocate 475 L'Enfant Plaza SW Room 4541 Washington, DC 20260 read more

This post office is definitely not one of the better ones. I was in the area and needed to drop off some outgoing mail. Shouldn't be that hard, right? I walked in and the lobby and area around the PO Boxes was extremely dirty...trash thrown around everywhere, all over the floor. I didn't deal with any employees since I just put my mail in the slot, but I can only imagine their attitudes if they let the lobby look like a hellhole. read more

I came to pick up my package that has been over a week past due delivery to the West End location. It is obvious that post office hires ANYONE, even a person who absolutely does not know how to talk to a client and how to be patient......The attitude,the attitude...... Never again here. read more

Nightmare station when you have to go in to pick up a package. There's just no accountability and the supervisor is incredibly unprofessional. read more

Are you kidding me?????? this was a very important document!!!! it was rained on and shoved into my mailbox looking like this. read more

US Post Office - bent mail says don't bend - Post Offices Near Me - Atlanta, Georgia

This is the worst... I will be closing my POBOX And Looking For A Better STAFFED Location... In the 2 Years that I have Been Using this location It has NEVER Gotten Better.. read more

US Post Office - Im at the door 12+ People in front of me... - Post Offices Near Me - Atlanta, Georgia

I don't even normally leave reviews but I had to with this one (even though there's already several negative reviews all over this business). I moved here to the West End area from Cobb County last year and this is by far the worst post office I've ever experienced IN LIFE. Anytime I buy something online and I see that it ships via USPS my heart drops because I know for sure hands down that I will NOT receive the package and on top of that the carrier will not even attempt to deliver your package to you. Sometimes a slip is left in the mailbox and sometimes not and this caused us to have a $300 table sent back that we waited 6 months for (delivery from China) because they did not even attempt to deliver it and apparently lost at this point. This has become increasingly frustrating and I am disgusted with how this business is allowed to be ran with no dignity or regard for anyone or anything. read more

If I could give zero stars I would. I've never encountered such a lack of respect for others personal items, especially since it's your job! My PO Box is set up with Informed Delivery yet somehow these employees lost my mail. Let me also mention that I'm only missing items that contain very important personal information. Coincidence? Probably not.... If you're hired to do a job, please do it. If you don't like your job, please find another as hopefully you'll be replaced by someone that actually cares. I've been to the Post Office everyday and am receiving the same tired answers. I returned today to ask for the name of the managers. The rude eye rolling young lady advised that due to privacy she was unable to give me their names. Excuse my French, but where they do that at?! My experience has been completely unproductive unprofessional and disappointing. read more

Not impressed thus far. NO sense of urgency here at all. There are four terminals, two staffed, a lady with literally 67 small envelopes that all require a meter strip (apparently she's never heard of "print your own labels at home before you come to the post office and tie up one of the only two registers open for twenty minutes" method). Oh, there's one clerk standing looking mindlessly off into the distance- he can only help package pick up people- of which there are none. The line is now 13 people deep. There's signage up proclaiming "we've listened, we've heard, and we've improved". Really? Who did you listen to, and what on Earth did you improve? The three stars is because the staff is NICE, and it's my NEIGHBORHOOD post office- for those reasons, they are A-OK in my book! read more

I wish I could rate lower!! My three year old was sent a package from his godmother, these idiots would not allow me to get the package without bringing in his birth certificate to show my relationship!! read more

The absolute worse postal service I've ever used. The drivers decide if they want to deliver packages to you based on if they think a person is living in a residence. I don't have a car so for my next day shipments I'm having to go to the post office myself which defeats the purpose of delivery. Then when you get there the staff acts like you did something to them. RUDE AS EVER AND NEEDS TO BE REPORTED! read more

*Sigh* So I've come to realize that the US Postal Service, by virtue of what it is, will always only average about 2-3 stars. This particular location... well. It just is what it is, I guess. For starters, they're closed on Saturdays. I find that irritating when they're holding my mail for whatever reason. Other irritants include: marking items as "delivered" when they have not been, NOT marking items as delivered when they HAVE been, and leaving an item status as "availbale for pickup" when, in fact, it is on its way back out for another delivery attempt. I will say this though: the people that work here have always been nice and as helpful as they could be given the fact that there are so many components to postal delivery. I just really wish that as a whole they would get their ish together. read more

I moved into my new home about a month ago. The mailman marked our home as vacant, even though we had been living there for a while. Long story short we had to come up here three separate times to show proof of residency, all of our mail was returned, my package has been lost for at least a month now. they shipped it back to the sender once, i reshipped it, and then they shipped it back again (so they claim, the company says its at the post office). This office has been closed despite typical hours posted twice within the past couple weeks when i've had to come up here. they never answer the phones. fuck this place honestly. read more

OMG!!! WORST-POST-OFFICE!!! Super nasty bad attitudes from all the workers dealing with people. I got there 20 min before closing, waited in an ungodly long line that stretched into the PO box area (which was fine I understand they are busy and there is only ever one person working the counter) So I finally get to the door to enter the main area, it's 5 o'clock and time to lock up so she (the manager?) makes everyone standing in line before me that was there before 5 cram into the smaller main room. I guess to hell with safe distancing while at the peak of a world pandemic. I get nasty attitudes from these people every time I'm in there. For the love of God is there anyone that regulates and manages appropriately these government funded businesses. If I could give zero stars I would. read more

This is the worse post office I ever experienced. After making several complaints about the aweful carrier driving on my lawn, she decided to stop delivering my mail. I called every number I could find. Long story short: it's been two months and still no mail. Im beginning to think that we dont need the post office when therr are other services who offer better costumer service and overall better service period. read more

This is the absolute worst Post Office I've ever been to. The building is always understaffed, the workers always have a messed up attitude and the supervisors aren't any better. This location can close down indefinitely and it wouldn't bother me at all. These are the laziest, most rude and ghetto mail delivery people I've ever encountered. The lazy people are notorious for putting the wrong mail in the wrong box and then get an attitude with you when you let them know. If you have a package that needs to be delivered at your door and if your door bell isn't close to the curb, these trifling souls will launch your package if they will get out and deliver it at all!! They would rather put a slip in your box saying " Sorry we missed you!" When it should read more like " Too bad I'm lazy as heck and I won't get out the truck or off my phone to deliver your package. 30310 is my zip and every mail person I've encountered is rude, lazy and unprofessional! read more

Service is delivered by your standard unhappy clerks, and there's always a line. Recently I had my mail held for two weeks while I was on vacation. I'd requested the mail to be delivered starting Saturday upon my return. Tuesday came and still no mail, so I went to post office to figure out what was going on. They had my mail. Apparently somebody was out-sick, so they never delivered - as if that's a legitimate excuse for parcel delivery company. If it were a private company, it would be out of business. read more

One star is too much! Every miserable, rude, bitter person they could find is employed here. I'm use to women being rude and nasty in a govt or state environment, but the men have their panties in a bunch as well. All for doing their jobs!! Smh! There's one guy here who is sometimes in a good mood, but it's hit or miss depending if the sun is shining! read more

I wish there was a minus star, - 5star is what they would get! I spent ALL DAY contacting everyone to use my new PO Box Today, and then decided to post a review as well. I went paperless on some accounts and for those without that option I'm having them mail to my new PO Box. And, I hope the Oglethorpe branch is the first to shut down when the post office becomes obsolete because no one wants to use the rotten service. I rented a PO Box (at a different branch) for several reasons: (1) I actually get mail for different streets with the same or similar house NUMBER as mine. I gave them back to the mailman TOO MANY times. ENOUGH! (2) Recently, my neighbors were bringing my mail that was left in THEIR mailboxes. (3) I was waiting at home for a package when I saw the mail van come up to my mailbox. Then I received email saying it was left in my mail box but it was not there when I checked. I immediately thought ''the mail person took it to the wrong house again but which one?' He did, I retrieved it! (4) I normally get about 4 pieces of mail per day. I placed a hold mail for 8 days. While on hold my bank mailed a new credit card and City of Atlanta sent renewal forms for my senior citizen discount. When the hold expired I received 3 pieces of junk mail wrapped in rubber bands!!!! I NEVER received the credit card or City of Atlanta forms. I had to cancel the credit card because someone may have gotten and kept it or thrown it away. THAT was the last straw, I rented a PO Box and now I pray for the Post Office System to go out of business. read more

I just had to call them. I knew it would ring and ring and ring - I know this because I have been there...standing in line forever...listening to the phone ring and ring and ring. For every reason the others before me have given, I give them one star for the staff who are nice and helpful (I've seen two in my visits). I don't give them any more for the staff who are lazy and appear to just want to kill time until they can go home - which is everyone save the two who actually work. DO NOT GO at the first of the month - that's when people are getting money orders to pay their bills. DO NOT GO at the first of the month!!! read more

i hate that this the location by my house!!!! they always closed! like multiple days out the week! then the staff so rude ..whenever i can finally catch an open day they act like they mad they gotta work! like clearly yall have enough off days so relax! its ghetto as hell. read more

Standing in line at this place can make you lose faith in humanity. I have been verbally assaulted by the racist locals on more than one occasion for simply standing in line while white. The staff aren't much better and often refuse to do their jobs if you have more than a couple of packages to mail. Avoid this tragic excuse for a post office at all costs. I certainly would if it weren't in our neighborhood. read more

This post office only has 1 employee at register when the lime was out the door on a Monday during regular season. Wait time was 40-45 min!

Several years ago, a friend was out of the country and I was called upon to handle an urgent matter. I did a mailing - priority- at the West End Post Office 30310. I spoke kindly to the clerk with all appropriate salutations after conducting our transaction and left the office, but the urgent package containing the tellers check never arrived to the addressee. Thank God I had both the copy of the check and receipt and the agency moved the deadline and gave us the opportunity to make a replacement and of course we used FedEx. However the ineptness of the West End Post Office could have proved to destroy a person's business The USPS Inspector said that although the system showed that the package was logged in by the clerk - it never left he post office and was " lost," meaning they never mailed it!! A month or so later, it showed up at the agency: a priority package took a month to arrive. Since that day I avoid the West End Post Office and go instead to Marietta Street or to Cascade Heights. read more

This post office has caused me to develop mail anxiety. Like everyone below, they claim to deliver packages that haven't been delivered, don't leave slips, and I rescheduled a delivery that they didnt even attempt to make. Heaven forbid you have to go in, there's always a line, always an attitude. They don't open until 9am, close at 5pm and aren't open on Saturday. So if you have a job, good luck getting your mail. Looking to have my mail rerouted to another post office. read more

If I could give -5 stars I would. Everything about this location is horrible. Definitely no sense of urgency any time I've had to go inside which luckily for me is few and far between. Nobody there seems to like doing their job and act as if you are bothering them. Ever since I've moved in the area the driver has repeatedly left packages outside my door. Most of the time I'm not even home to receive them and I live in an apartment complex so you can probably guess what happens. Yes, stolen! I don't know what policies and procedures they have in place for items that can't fit into a mailbox but they definitely lack common sense when it comes to finding a solution. My apartment door is clearly not a secure place to leave anything outside. It's open to the elements let alone people passing by you would think the driver has enough sense to not leave a package in an insecure location. I guess since it isn't theirs they don't care. It's to the point that I have businesses telling me that they will no longer ship to me because since it happens so frequently it looks like fraud. Insane! I literally had to put in a request for a mail vacation hold because I can't take another day of receiving a notification that my package has been delivered and left at my front door and I come home to nothing. There have been a couple of times that I've been sitting in my apartment waiting for the item to be delivered and hours later I receive a notification that it once again was left at the door. They don't even try to knock to see if anyone is home! Those times I was lucky enough to grab it before anyone else could. This is probably the most frustrating thing I've had to deal with. Im hoping I can request to require a signature for all packages that are delivered by USPS, fingers crossed. read more

I have had horrible experiences in dealing with this post office. When you go here, there tends to be only 1 or 2 people working and there is always a long wait. I spoke with someone who proclaimed to be the Manager (Ms. Milner) today. She has proven to be one of the most unprofessional, defensive, rude and non customer friendly persons I have ever dealt with. In fact, she actually hung up the phone while I was speaking to her. The reason for my call today was they recorded a package delivered to me that was not. I never received it. In addition, this post office has mis-delivered my mail and packages to neighbors, left packages on my doorstep out in open for others to steal and thrown packages through my porch screen door and breaking the door. I have reported all of the listed to customer service, but nothing has been done about it. read more

This by far, is the worst PO location in Atlanta. Never, never enough clerks to assist with at least 10 to 15 customers in lines. Writing to the Postmaster (twice) regarding this problem, has been pointless and appropriately ignored. Just shameful!!!! read more

The WORST post office and staff EVER. I went to pick up my package and they tell me I already picked up my package when I tell them thats impossible because I still have my slip she shows me the log and states that it was picked up after they had closed and was scanned in by someone who wasn't even at work that day, one of the ladys Ms. Milner gives me her number and say give me a call if you have any further questions.(wrong # on purpose) I filed a complaint with USPS, then get a call form I'm guessing a supervisor there. Every time I ask her a question she gotta put me on hold. Basically in the end she tells me someone in my building came to pick up my package that has the same address. I said mam we all have different apt #s and I been in that building for the last 4 years. what bout the name you didn't think to check the name they couldn't have matched. I told her so basically you guys let someone pick up my package whose name nor apartment # didn't match. I believe one of them Heffas in the back took my SH*T!! read more