DO NOT DO BUSINESS WITH US MERCHANT PAYMENT SOLUTIONS...they are shady and aren't there for you when things go wrong!!!
So the beginning of my nightmare with US Payment Solutions was when our very first transaction, an Amex payment of around $22K, got held up for almost 4 weeks. It was December 6th of 2014 and we didn't get funds until just before new year. Now, any small business owner knows how important funds are during the holiday season. In this case, having over $22,000 tied up by this merchant service provider actually kept me from making payroll the week of Christmas. I've never missed payroll, couldn't pay bonuses and it couldn't have been a worse time for obvious reasons. My employees don't care that a merchant service company held up funds, they just care that their holiday season is ruined. I lost 3 employees between December and January. NOW, here's the part to pay attention to. Ken Givens offered no help, NOR WOULD HE RETURN MY CALLS. His assistant Maria just kept placating me but her words were lies. When I finally contacting that actual company that was holding my funds they informed me that Maria had not got them the critical information they needed which took me less than an hour to get back. The entire time she kept telling us "the funds should be there tomorrow"..."the funds should've been there by now"... I called so many times that month. Ken is a horrible business owner for not dealing with me directly or even attempting to help the situation...I would go so far as to say he's a COWARD!!! I wish I could say that was the end of things but it's not. I was actually robbed by Ken and Maria by them continuing to charge my Amplify bank account almost an entire year after I adamantly canceled my service(I get that this was something I could've caught earlier but we have a ton of business going through our account and it got overlooked). When I contacted them about these thieving charges, Maria gave me more lip service...nothing more. I have waited for them to have a Yelp account so I could share & hopefully save another small business from my nightmare. read more