DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more
If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration.
We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility.
When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw).
We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING.
Do not risk your pet's health by boarding them here. Zero stars if I could.