I am a teacher trying to get out prizes in the mail to my second graders as they reach their online…read moregoals. My hometown post office lady wouldn't help me and was very short and annoyed with all the customers. I know this Covoid 19 is a crazy time, but still, you should be nice and helpful to one another. My friend said to try the Mabank post office. I did! Kyleen was my person and she was so patient with me, hearing what I was needing to do and helping me with each package and how to get it out to each student at the right time. She even picked out special postage for the boys and the girls!! Their entire staff was smiling and friendly, in spite of all the craziness on the world and being very busy. Kyleen was wonderful and her help will make my second graders happy when they get their prizes in the mail! Kyleen- you are SUPER! Thank YOU for being you!

I didn't actually go inside the building, since I came after hours. All I did was drop off a small…read morepackage into the larger drop-off mailbox outside in the parking lot, since this package was still too big for the standard mailbox slit. The parking lot & entrance(s) & exit(s) may have been confusing for someone who had never been there. But if needed, I wouldn't mind going back there again, maybe even to check out the inside of it.

I came here looking to renew my passport. They don't do passport stuff here, but they weren't too…read morebusy, so they told me some nearby places that did passports. One was a USPS office in Tyler, & even closer was at the District Clerk's office on the second floor of the Henderson County courthouse building. They were incredibly helpful & friendly in helping direct me to a place that does passport services.

Prompt service. Friendly informative clerks. Very helpful…read more The office clerks are very helpful and if there is a line of customers - the line moves quickly. Usually a short wait.

I love this post office so much. I will literally go out of my way to go here instead of somewhere…read moreelse. Miss Tandy especially has always been so nice to me, and the atmosphere has always been positive!

Excellent customer service, super helpful...would definitely use this post office again!read more

They put a hold on my mail that I was not aware of until I called to find out why I hadn't been…read morereceiving my mail since 03-10-2023. And still have not received my mail as of 03-16-2023. Our postal driver hasn't even driven down our street, can't get any answers as to when and why Very Frustrated Debora Nenneman

I wish they had a scale or better a self service kiosk. They do tend to have long lines, at times…read more1-2 people there to service a town. I haven't had any issues with their customer service. Always very patient. The look of the location needs care. Area needs to be kept up, swept. Trash and debris on the outside. Counters, and floors need cleaning in the lobby. Cob webs everywhere. I wonder if management cares, they cant get a cleaning crew? Waxahachie office leaves little to be desired. Such a great town. Also- whats up with the guy with the stick in the post office? Is he security hahahaha

On two separate occasions this year I have filled out and turned in the form to hold my mail and…read moreturned in the form to a clerk at the post office in Waxahachie on both occasions I have gotten back and found that my mail has been delivered I had prescription medication dropped off at my house most of which was in my yard don't we have a box at the CBU that is for large mail The overall experience is just horrible.

Jimmy at this location is always pleasant. Usually the female workers are not so pleasant and can…read morebe very difficult.

I just moved to this area so seeing the local post office took me for a loop. There was mail…read moreunattended by the trucks, anyone could've taken items. I get that they're under construction but there's got to be a more secure way to do that. The mail person who helped me didn't seem nice but I think that's her disposition. They were very helpful though.

Good: is clean,…read more Bad: they really need more cashiers only 2 during holidays ‍ loooong lines.!!!

I've been mailing cards to my parents for over 35 years and the post office can no longer get the…read morecards from Tyler to Mineola in a timely manner. This is a 29 mile trip and the cards either don't arrive, or take 4 or more days to get there. WTH?!? You keep raising prices while your service continues to deteriorate! YOU are what is wrong with the government and why you no longer have the trust of your patrons! You want more money for a job you don't even do anymore!

I had ordered supplies for my classroom and they were supposed to be delivered by UPS to my house…read more On Saturday I tracked my shipment via the UPS website and found out that my box had been delivered to the post office. I quickly went to the post office hoping someone might still be there, it was approximately 10:30 am and my local post office does not have lobby hours on Saturday. I was able to get in touch with a clerk and he was able to check out my boxes to me. I am so grateful that he went beyond customer service to help me out. I was able to get my items to my classroom over the weekend thanks to him! Outstanding customer service.