We had extensive drywall issues in our new build, and the builder reached out to US Drywall to fix the issues. Lots of wavy ceilings and walls and mud buildup over Sheetrock seams. John first came out and had no problem seeing the issues and told us that they could fix everything. He promised that he would work one room at a time until it was completely done, then move on to the next room so that our family wouldn't be impacted too much. He also promised that he would fix our kitchen ceiling with some sort of self-leveling compound.
Fast forward a week. John first gets the dates mixed up in when we agreed they would start. No big deal, but this is the start of his miscommunication and disorganization. The guys that came out to do the actual work were extremely nice and respectful, so I'll add one star. Everything else about the job was a mess. John came out a couple days in, and became aggressive when we told him the work did not look good. He didn't remember saying that the kitchen would need this magical leveling compound, but promised he would now order it. He argued that he could not see imperfections, and basically told us that we could only paint walls and ceilings with white flat paint in order to hide the problems.
When they came back to fix what they worked on, John said he would go and "pick up" that magical self leveling compound for the ceiling. It never came. The next day we had several guys working in several different rooms all at once. So much for finishing one room at a time. Each day the crew would come 30 minutes to an hour later than they were supposed to, then take a lunch a couple hours later, work another hour, then pack up for the day and leave.
John came out again and we told him we were unhappy with the work (see photos). He said that we were just being picky, and that all drywall looks bad if you really look close enough. He said another way that we can keep from seeing the #### drywall is to keep all the lights turned off at night! What??! When we told him that the work didn't look right, he came back with dozens of excuses. In a huff, he said he couldn't make us happy and packed up and left us with terrible drywall. We found out that he was fired from our neighbor's house for this same behavior, where he also promised to use magic level 5 finish self leveling compound. To this day, I don't know if that even exists. read more