Been using for a few years. Previous owners were great but my understanding was they had to sell…read morefor medical reasons. It's not the same with new owners... A few weeks back i took my motorcycle vest in to get a few patches (2"x2" +/-). Previous owner would do them no issue for $5-10 each. The new owners want $20. I took them to an alternate location and paid $8 Today, i picked up my work shirts. I dropped off 2. They were "machine wash only". She told me $4.95 for ma hi e wash and said cost is the same for dry clean. She told me it was because of the size!!! I picked up my shirts she had ($1.95 ea). I asked why they were $1.95 and now $4.95. Her response was "let me get my husband". I left and took them to Astor on 35 and Hazlet Ave. They are $2.25 each Bethany tried to rip me off thinking i wouldn't ask!!!

I dropped off 2 throw pillows to be repaired because they were splitting at a seam. Was charged $20…read more(meanwhile the pillow only cost $19.99 new lol) Picked them up and a day later the sewing on one came apart. I brought it back and the lady gave me a massively hard time. Today I see the second pillow sewing is also coming apart. I brought it back and there's a gentleman there who was so rude!! He refused to fix it. I showed him where it was their thread and repair and he still would not fix. Then to top it off he accused me of running some pillow sewing scheme!! He said I don't know how many of these pillows you have at your house and I'm fixing for free! Meanwhile they know very well their thread and how they repaired it. So upsetting. I can hand sew but I'm a mom who works full time, does the homeschooling, and like everyone I have a lot of stress due to the pandemic. I thought I would splurge and have someone help me and it would be stress free and easy. Boy was I dead wrong! We won't be going back.

This place is the best! They can alter anything! I highly recommend them!!! I've brought…read moredresses,Tops, pants and they done to perfection!

Everyone is wonderful. BUT...I had my wedding dress altered. The hem was NOT good. I asked for it…read moreto be shorter and was told it would be too short. However, I was stepping on my dress the entire day of my wedding. We couldn't even do our first dance as planned because the dress was too long. The bustle came apart several times.

Overpriced and Ripped off. I dropped off a suit at 9:25 am and said I don't need it until the next…read moreday. She asked me if I needed it rushed. I said no anytime after 5 is fine. Well she charged me at their Overpriced same day service. The next day I asked the owner how their same day service works and how much it was. He said drop off by 9 am pick up by 3 pm same day cost $18. So when I questioned why I was charged for this service when I was picking it up the next day he tried to change his story. Their sign also say there is an extra charge for "same day" service not overnight service. It was my first time and last time going there. I like to support local businesses but not this one. And by the way their listing shows in business for 10+ years. Its a lie. They are new at this location. Its why they only have 39 (now 40) reviews. I've been going to other businesses in that complex for years. There were not there.

I started coming to this cleaner after I had a terrible experience at another place nearby. They do…read morea good job w shirts/pants. However, I had two incidents where they supposedly had to charge me a debit card fee!!! One time, the man told me the minimum to use my debit card was $15! My shirts are only $7. I explained to him I didn't have cash and I also told him there was nowhere in the place where it said minimum card purchase was $15! He said he he had to charge me and we started arguing about until he said ok and didn't charge me a fee! Then again, same incident happens with the lady there a few days ago. My total was $7 and again she said she had to charge me $1 fee because I didn't have exact amount. I immediately asked her what the minimum charge was and this time she said $12. Still no signage of this anywhere in place! I did google this and this is NOT LEGAL! There should not be minimum fee charges that exceeds $10!!!! So I don't know what kind of games they are playing there but if it happens again I will file a complaint with BBB!

Nelson, the tailor that works his magic, did wonders for my two sports coats that I brought in to…read morehim for adjustments. The sports coats were my father's who he had passed down to me last time I saw him. He had not worn them much but they were of top quality. So I brought them into Nelson and although my father and I were of different sizes, he adjusted the sleeve, the length, the waist, the shoulders, and the hip. He did everything. And even was succinct in matching up the patterns on the seams! He did a phenomenal job and I will not be using anybody else in the future for any other tailoring in my fine clothing shopping! He was also very fair on price. I will be using him going forward for all my fine clothing goods!

you will never receive your merchandise when promised , nelson handed me rags 3 days before my…read moretwins bnai mitvah and left me hanging and won't glove me my money back . yes he wasn't well and i sent him food to recover and still weeks after my suits were promised i never received my suit or my sons sport jacket ..

AVOID THIS DRY CLEANERS. Worst experience ever. I gave them 10 new / worn for the 1st time shirts…read moreto clean. They scorched most of them in various locations. I called and spoke to a rude , nasty and unprofessional elder gentleman who belligerently denied any responsibility. He actually had the nerve to offer to fix them for $7.50 each. I said he was talking to me like an idiot, so he hung up. I called back several times but they refused to answer my call. AVOID THIS PLACE AT ALL COST

These guys are very friendly and they do a fantastic job. If you can find them in Valpak, they give…read moreout coupons that can be used more than once. Overall great and friendly service with a fast turnaround.

I don't come here often, but when I need something altered this is the place to go! Super nice…read morecustomer service. Very clean store. Super fast turnaround. The seamstress can do anything, for example I came a few years ago for a bridesmaid (we know those dresses are made to be boxy). She altered the dress to actually fit perfectly. More recently, I had a running tank top I got from a race and she figured out how to alter the backside seams so it wasn't baggy on me (veesus making the sleeves shorter which would've made it look weird). There is a fitting room there. Felt very COVID-19 safe.

I rarely get alterations but I needed work done on my bridesmaid dress and they were local and had…read moredecent reviews. I was able to change quickly int he dressing room, get measured and pay within 20 minutes. I was told my dress would be ready in about 2 weeks since I was not in a rush to pick in up. I didn't try on my dress in the cleaners when I picked it up, but we did go over the work that was done. Over all, I would return if I needed these services again.

I brought a gown in to have some alterations done on very short notice.I was thrilled to see how…read morebeautifully it fit when I picked it up. The work was done perfectly and the dress fit so well that it looked like it was made for me. The owner was very professional and explained what needed to be done and gave me a price on advance. Crystal Palace Cleaners will be my first stop for all alterations.

The was my first and last experience using Crystal Palace. I brought my bridesmaid dress in for…read morealterations and they charged me $80 for a hem they said because it had two layers. I picked up my dress and wore it to a wedding the dress in the back was way to long. So dirt and leaves were on the bottoms of the dress. I brought it back to be dry cleaned and was told $30 because it's a gown. I left it and when I came to pick it up the leaves were still stuck. The owner told me well what did you expect it's stuck. He did give me half off after arguing. i would not recommend them especially for a dress that is important and expensive.