dr moy is excellent however the office staff , not so much, no compassion especially when i call in…read moretears in a friday and tell the first girl the whole story regarding possible uti then she says hold on, then another girl named sandy comes in and says sorry we can't help you and we are not licensed to send over prescriptions to another state because at the time i was in sc ... mind you, in pain and terrible discomfort... sandy didn't care not even a little bit !! i asked if i can have the dr call me and she said no!!! well this is not very impressive and it's too bad because these girls are the ones you deal with first and the ones that give you that lasting , first impression! terrible and it really upsets me because i love dr moy... she said oh you have to go to a walk in we can't help you!! worthless ...

Like a lot of doctors offices, dr Moy is great!! But like most offices dealing with them is a…read morenightmare! Ridiculous hold times listening to horrible noise. Pleasant folks answer the phone but apparently don't do anything with what they hear. Nurses don't get messages and don't call back, prescriptions don't get called in, reports aren't sent to primary docs. Everything is computer driven, time consuming and very inefficient. Massive numbers of employees but very little gets done in a timely error free manor. Almost all doctors offices except the smaller solo practices work this way as they are managed by business entities who have no clue how to manage. So yes Dr Moy and no yo his pile of fo nothing bureaucrats.

Very unprofessional never answered their phone. Don't care about their customers would not…read morerecommend for a primary care doctor.

If I could give the Alliance medical group Rheumatology Middlebury office a rating of less that 1…read morethat's what it would be. I went in today 10/23/25 for my first appointment I got to the office at 8:33am after having issues finding the office which I told to the 3 receptionist (Hallie, Brianne and Laura)who immediately started being upset that I was late. My appointment was for 8:40am they then said they don't think I can be seen dispute it still being before my appointment time due to me not coming in with the paperwork filled out. I was told the paperwork would be mailed to me prior to this 1st appointment, which did not happen and I told them this as well and they act like I was lying. Laura the receptionist said she had to ask the doctor if she will still see me but she didn't think they would. She then started to go to the back office I then asked her for the contact information for corporate because this was just crazy and did not sound like a policy. So I asked for a copy of this policy. I waited until 8:55am when the office manager Latoya came out and I spoke with her telling her most of the issues along with the way I saw them treat different patients. Example- Another patient came in and didn't complete her paperwork and she was told she can see the doctor and bring the paperwork back before she leaves. I was then told to return to the waiting room until she sees if the doctor can still see me. My appointment was scheduled with Dr. Hulinska. I sat in the waiting room until 10:24 am and went to the receptionist desk twice requesting them to call the office manager Latoya to see if I can be seen. At that time Laura the receptionist asked me for my Id and insurance card (which no one did from 8:33am when I arrived) I asked if I would be seen I was told probably. I then asked for the office manager Latoya so I can know if I'll be seen before giving them my insurance card and I'd. The office manager Latoya came out at 10:33am told me they can not see me today, and rescheduled my appointment today 11/7/25 at 1:40pm and handed me a copy of the no show policy which she was trying to use to justify why I can't be seen for me appointment today. I told her this isn't correct because I didn't miss my appointment I am here. Latoya the office manger then became upset and told me I am antagonizing and confrontational due to me asking about the policy I was given. Latoya then became more upset when I said what they are doing is wrong to have me sitting all this time to then say they can't see me and give me a no show policy. Latoya then told me that maybe I should go to another office as she don't think they can't care for me there. I then said I never said that as I have not gotten out the waiting room so I asked if she is saying that she plans to cancel my rescheduled appointment on 11/7/25 at 1:40pm she said no. I then requested a copy of my current appointment that I was told by Latonya that they canceled and she went through the roof and said no she can't give that to me as it's their document as I am not a patient. I was then told by Latoya the office manager that she will have me removed from the waiting area and that she was going to cancel my rescheduled appointment, which she then did. Latonya then proceeded to call 911 at 10:33am and told them that I was a threat because I took her picture. Officers came and I told them what happened Latonya spoke to them in the back and I asked for a case number. Someone needs to look into this so call practice they are horrible, rude, unprofessional, nasty, and don't follow any kind of policy that they can't give to you in black and white. I warn everyone stay away from them they will do more harm. Please look at the reviews I wish I did before I went to the office. They have a rating of 2.5.Patients are going to the office for help and care and that isn't what you will get

Office billing and customer service is nonexistent. Gave all information at check in for…read moreappointment. One year later, was informed about outstanding bill; the office never entered the insurance information. Took 4 hours to get to a person to reenter the insurance information Nightmare to deal with. The doctor was ok; but not worth the staffing and billing issues

The woman who answers the phone is very rude. She's a miserable person who has an attitude right…read moreoff the bat. Very poor communication. I highly suggest sending her back to training for proper receptionist skills. Even when my doctor called for a referral she was rude to them. So unprofessional! Taking my business elsewhere!! Not a good first impression at all!!

Terrible. Both times I came here it was useless. They shrugged off my illness. This time the doctor…read moreactually said "well if you have the flu you're screwed. I'll give you something for the cough. With codene". Gee thanks. 4 days of fever. No treatment.

I wouldn't bring my worst enemy to this office. The doctor's are incompetent at best, and don't…read morecare about their patients. I was discharged from St. Mary's by one of their staff with bleeding ulcers, readmitted the next day and spent 7 days in ICU. The doctors are medication happy, and the one that treated me for years suddenly disappeared out to Montana because he was being sued. If you value your life, don't go to these people.

Great staff. My kids love them, and my husband and I do as well. It's very comfortable and warming…read morein the office/ exam rooms. Love the decor, it helps in calming the kids.

Awesome caring staff. DR Chow and DR. MADDOX are Very knowledgeable and honest when coming in with…read moreany questions. The office offers great hours for working parents and even weekends for sick children. The nurses are excellent and always offer great advise when calling the sick line to make an appointment and they make it so easy. I can't imagine taking my children anywhere else. I even attended this office as a child! TOP TIER!!