Urology Specialists are all part of this same group…read more Urology Associates of Waterbury would not set up an appointment without a referral. Insurance does not require a referral. General MD who would write the referral is not the specialist and would send patient to the specialist. Urology Associates of Waterbury adds an extra layer of services not needed, waste of time, I don't have and additional cost for no reason. The issue is rather urgent so patient is going to their General MD anyway. If a referral is needed, patient is not going to Urology Associates of Waterbury. No trust. Of course, I should have realized that their a waste when I spent 10 minutes on hold before I reached a person to just tell me to go away and come back with a referral. Again, my insurance does not require referrals. This practice sucks. Of course it is associated with Waterbury Hospital so that should also be expected.

My husband called 3 times trying to get help for a UTI. No one from the office addressed his…read moreconcerns. They did not phone in a prescription for him nor did anyone in the office make any suggestions as to what to do next. Gross lack of professionalism and callous lack of consideration. Rose M

Very unprofessional never answered their phone. Don't care about their customers would not…read morerecommend for a primary care doctor.

If I could give the Alliance medical group Rheumatology Middlebury office a rating of less that 1…read morethat's what it would be. I went in today 10/23/25 for my first appointment I got to the office at 8:33am after having issues finding the office which I told to the 3 receptionist (Hallie, Brianne and Laura)who immediately started being upset that I was late. My appointment was for 8:40am they then said they don't think I can be seen dispute it still being before my appointment time due to me not coming in with the paperwork filled out. I was told the paperwork would be mailed to me prior to this 1st appointment, which did not happen and I told them this as well and they act like I was lying. Laura the receptionist said she had to ask the doctor if she will still see me but she didn't think they would. She then started to go to the back office I then asked her for the contact information for corporate because this was just crazy and did not sound like a policy. So I asked for a copy of this policy. I waited until 8:55am when the office manager Latoya came out and I spoke with her telling her most of the issues along with the way I saw them treat different patients. Example- Another patient came in and didn't complete her paperwork and she was told she can see the doctor and bring the paperwork back before she leaves. I was then told to return to the waiting room until she sees if the doctor can still see me. My appointment was scheduled with Dr. Hulinska. I sat in the waiting room until 10:24 am and went to the receptionist desk twice requesting them to call the office manager Latoya to see if I can be seen. At that time Laura the receptionist asked me for my Id and insurance card (which no one did from 8:33am when I arrived) I asked if I would be seen I was told probably. I then asked for the office manager Latoya so I can know if I'll be seen before giving them my insurance card and I'd. The office manager Latoya came out at 10:33am told me they can not see me today, and rescheduled my appointment today 11/7/25 at 1:40pm and handed me a copy of the no show policy which she was trying to use to justify why I can't be seen for me appointment today. I told her this isn't correct because I didn't miss my appointment I am here. Latoya the office manger then became upset and told me I am antagonizing and confrontational due to me asking about the policy I was given. Latoya then became more upset when I said what they are doing is wrong to have me sitting all this time to then say they can't see me and give me a no show policy. Latoya then told me that maybe I should go to another office as she don't think they can't care for me there. I then said I never said that as I have not gotten out the waiting room so I asked if she is saying that she plans to cancel my rescheduled appointment on 11/7/25 at 1:40pm she said no. I then requested a copy of my current appointment that I was told by Latonya that they canceled and she went through the roof and said no she can't give that to me as it's their document as I am not a patient. I was then told by Latoya the office manager that she will have me removed from the waiting area and that she was going to cancel my rescheduled appointment, which she then did. Latonya then proceeded to call 911 at 10:33am and told them that I was a threat because I took her picture. Officers came and I told them what happened Latonya spoke to them in the back and I asked for a case number. Someone needs to look into this so call practice they are horrible, rude, unprofessional, nasty, and don't follow any kind of policy that they can't give to you in black and white. I warn everyone stay away from them they will do more harm. Please look at the reviews I wish I did before I went to the office. They have a rating of 2.5.Patients are going to the office for help and care and that isn't what you will get

Office billing and customer service is nonexistent. Gave all information at check in for…read moreappointment. One year later, was informed about outstanding bill; the office never entered the insurance information. Took 4 hours to get to a person to reenter the insurance information Nightmare to deal with. The doctor was ok; but not worth the staffing and billing issues

The woman who answers the phone is very rude. She's a miserable person who has an attitude right…read moreoff the bat. Very poor communication. I highly suggest sending her back to training for proper receptionist skills. Even when my doctor called for a referral she was rude to them. So unprofessional! Taking my business elsewhere!! Not a good first impression at all!!

Terrible. Both times I came here it was useless. They shrugged off my illness. This time the doctor…read moreactually said "well if you have the flu you're screwed. I'll give you something for the cough. With codene". Gee thanks. 4 days of fever. No treatment.

I wouldn't bring my worst enemy to this office. The doctor's are incompetent at best, and don't…read morecare about their patients. I was discharged from St. Mary's by one of their staff with bleeding ulcers, readmitted the next day and spent 7 days in ICU. The doctors are medication happy, and the one that treated me for years suddenly disappeared out to Montana because he was being sued. If you value your life, don't go to these people.

This Dr is horrible. Treats you like crap and doesn't answer your questions. Is not professional…read moreand spoke about medical things loudly outside the room where others could hear. That is a violation of my privacy

Great experience with riendly staff…read more Dr. Trager went out of his way to make himself available after regular work hours to treat me. Being my first time there, I couldn't believe his willingness to take care of me. Highly reccomend!