O.K. I'm told that people mostly write reviews when they are unhappy...that certainly is the case here. I have been a patient of this clinic for a little over one year. Jessica Lubahn is my physician there.
I have no issues with Dr. Lubahn, my issues are with their office. About one year ago I went to the ER at Meridian Park Hospital with what turned out to be a 7mm kidney stone. I was referred to Dr. Lubahn. Had surgery and all went well. While I was in their office the first time it seemed there were issues between the receptionist and another office worker....I thought to myself it was unprofessional and not something patients should be aware of.
My second interaction with the office was another possible kidney stone passing so I placed a call to Dr. Lubahn. 6 hours had passed with no return call (I was told either the doc or a nurse would get back to me right away) so instead I drove myself to the ER. Not cool.
Here I am again passing another kidney stone with urine that is brown so I called their office this morning when they opened. I explained what was going on and the receptionist (who was very nice btw) took notes and said she would ask the nurse to call me back. When I said I wanted to speak directly to Dr. Lubahn she said, again, she would have the nurse call me back. After waiting for 7 hours, I called back to the same receptionist and made it known I wasn't happy...7 flippin' hours?? Really??? Well, she informed me that the initial message to the nurse hadn't gone through..good God...shortly thereafter, a nurse....I think she said her name was Melia called back and asked what was going on.....that was at 4pm today....she said she needed to discuss it with Dr. Lubahn and that she would call me back....it is now 6:30 pm, they are closed and I never received a call back!
I am 60 years old and I have NEVER received worse follow-through from a medical office! Shame on them!!! This is how you treat an established patient who you know is very uncomfortable and passing a kidney stone?
If you are looking for a Urology clinic I would not choose this one! Again, while Jessica Lubahn seems to be a fine physician, unfortunately it's the staff you have to deal with....from the outside looking in, this is clearly a case of the right hand not knowing what the left is doing! Unfortunately for the Urology Clinic, I am Portland's local Welcome Wagon lady and the person who refers all the new families moving into Portland to the local businesses, medical providers etc....... read more