on Feb 19, 2025, I was with my daughter when she needed to go to the ER…read more First of all the time it took from the triage to actually have a meeting with a doctor was completely unacceptable. Arrived at 4:30pm-10:45pm, over 6 hours from the beginning to end. Yes is was fairly busy but I didn't think all that busy. Secondly, the restroom and the examination room were dirty, I mean gross. The underside of the toilet seat needed cleaned and the floor needed mopped. Worst of all, after the waiting and getting to the exam room, there was what we thought was fecal matter on the control panel of the bed. I cleaned the matter up using rubber gloves and wipes that were on the exam room. I am so happy I have different and better health ins.

Days to resolve a broken toe…read more My husband fell down the stairs in our home with our toddler. This happened on a Sunday. I was pretty sure he broke it, but he decided to wait until Monday morning to call the doctor to schedule an appointment. Monday morning rolls around and he makes the call at 8am. Dr. Goswami, not his usual general practitioner, saw him that same day. Great! She orders him to get an Xray done. After the Xray, we wait for her assistant to give us the results that it was, in fact, a broken toe at the joint area. My husband has been in a lot of pain hobbling around, so it was nice to hear that we would get this resolved immediately. We were told he would get a call from a referred orthopedic and someone would drop off a boot at our home for him to wear (at 10am Tuesday). Tuesday rolls around. We've been waiting the rest of the day Monday and Tuesday morning to get a call from this orthopedic. No call. My husband calls in to check up on the status and the assistant tells us that Dr. Goswami called in to the wrong referred orthopedic. The orthopedic was for a broken knee/hip when my husband needs one for his foot. So, essentially we could've waited forever if we didn't call in because it was the wrong doctor. My husband ended up spending 2 hours out of his work day to find the right orthopedic to call covered under our health insurance. 2 hours. That's 2 hours of figuring out who to talk to, talking on the phone, and then leaving a voicemail with that orthopedic. Meanwhile, at 10am, the lady comes to our home and has two types of prescribed boots/shoes. BOTH are wrong. They're for a broken ankle. One shoe my husband tried on has his toes exposed! So much for this immediate service. We're at the step of now going to the correct orthopedic on Wednesday morning and approaching day 3 of his injury/healing process. When someone has a fracture, it shouldn't take days to resolve. We're hoping the doctor doesn't have to re-break his toe to set it correctly on the 3rd day. We find it difficult to trust our bodies with medical professionals when they cannot provide an expedient, accurate service.

Great dr. Cares about your health and is passionate about his job, the staff are knowledgeable and…read moremake sure your taken care of, I recommend Dr.McDonough here 5stars for hands down best family dr. In the Pacific northwest.

Exceptional Care As…read morea seasoned healthcare provider, I believe concierge care provides the highest personalized, sensitive and compassionate care a patient deserves. My caring doctor at the Baskin Clinic caught a potentially life-threatening illness. She closely guided me through the ER, hospitalization, and follow-up care. All of the medical complications did not slow down her steadfast support. Over the years I have worked with numerous doctors, both as as a inpatient and outpatient RN, and now my primary care doctor stands out as exceptional. I am exceedingly grateful for the care given by the Baskin Clinic.

Be very cautious. Have a look at the trends of publicly available reviews of this clinic. Take a…read morelook at the reviews on Apple App Store and Google Play Store of Baskins new chosen app SigmaMD you are forced to use for your hipaa data, test results, scheduling and communication. It doesn't work. It's unproven. It's poorly rated. You will be very frustrated. You may want to consider a clinic that considers their patients. Stay safe Oregonians!

https://www.tiktok.com/t/ZTkUcmj6p/ Withholding proper pain…read moremanagement from someone with well documented cervical and lumbar spine disease is inhuman. Discharging a patient for advocating for herself right before a major surgery means you shouldn't be a doctor.

Not impressed by the office manager. Very rude and disrespectful. I was treated very poorly by her…read morewhen I had a dispute. She needs to go!

She tried to find out what hormonal issues I was having with my heavy periods (after we ruled out…read moreendometriosis) but then she just kind of shrugged her shoulders and recommended an IUD (as do most gynecologists, unfortunately). She never went deeper... I prefer to not have foreign objects in my body so when I opted to have it removed for my menstrual issues, she LAUGHED in my face and said "good luck!" As in, "I know you'll fail!" Well, I didn't fail. I went to my Naturopath and she gave me a massive blood test revealing extremely low progesterone (causing major inflammation) among many other deficiencies (easy to find online after some time and research on my end as well...). My Naturopath then offered several suggestions in terms of herbs, vitamins and nutritional remedies. I can confidently say my Naturopath was on my side, helping me dig deeper. Dr. Pendergrass was more interested in trying to put a Band-Aid remedy on my inflammation that would only help her pay her bills. I actually don't fault her too much for this, as this is what you get from most Med schools -- cover it up until something else happens and then prescribe more pills or intervention until it all spirals out of control and your hormones are out of whack the rest of your life or you opt to get a hysterectomy... because, what other options are there that far down the rabbit hole? I haven't been back to Dr. Pendergrass and am so thankful I listened to my gut. Modern medicine has its benefits, don't get me wrong. I like her as a person... she's sweet and kind. But when it comes to women's hormones -- don't just listen to one doctor.

Dr. Pendergrass performed a hysterectomy on me in June 2022 and my experience with her was…read moreFANTASTIC. If you are looking for a physician who will listen to you, advocate for you, and take your pain seriously, I strongly recommend Dr. Pendergrass. I felt respected and heard throughout all my interactions with her. I had been living with bad period pain and was diagnosed with fibroids by a different doctor who referred me to her, but I figured that excruciating monthly pain was just the price of having a uterus and I should just live with it. During our first consultation Dr. Pendergrass encouraged me to not downplay the pain I was in and gave me facts and information that helped me decide to go forward with the hysterectomy, which was an option I hadn't even considered before talking to her. When I had concerns up until the morning of surgery, she took the time to discuss and answer my questions fully. The surgery went extremely smoothly, and the post-op pain at its worst was less than half of what I had previously experienced every month. Dr. Pendergrass responded very quickly to all of my questions through the patient app both before and after surgery. She is honest, funny, she listened to me, and and she introduced me to treatment options I didn't know were available to me. My life is so much better and wish I would have seen her years ago!

Best clinic ever. genuine and friendly staff. They provide every kind of help from getting a…read morephysical to primary care health to Sleep Study to getting IUD. They have therapist that do appointments over Zoom or in person in the clinic. Emily Heath is my doctor and she is absolutely fantastic in every way. She spends time with you she remembers who you are. She is very knowledgeable and takes your issues seriously. I've never had a better doctor in my 50 years of life.

Spineless and illegal billing practices. They upcode and overbill your insurance company while…read moreyou're not looking. Report them to the Oregon DOJ.

The best care of any hospital I have experienced. Nurses…read morewere quick to respond and helpful. Hospital was well staffed and clean. The food was very good! A great experience an I would highly recommend it!

I understand that hospitals have to prioritize patients based on urgency of care, but at a certain…read morepoint it just feels neglectful. I had to wait so long that I decided to just give up and go somewhere else. I'll admit to the fact that I snapped at the triage nurse once because of my pain, but followed it immediately with an apology and the kindest manner I could muster given the level of agony I was experiencing. It felt like my reaction to my pain was punished after that, because people who arrived after me were seen first despite the fact that I was keeled over in pain in the waiting room. While leaving, I told the woman who took my blood to have a good day, and she raised her eyebrows said "...yeah" in the most disgustingly condescending voice I've ever heard. I've never felt less cared for in a medical environment, frankly. Will definitely be choosing a different hospital going forward.

Easy parking and easy access to medical care with a smile. My sleep apnea tube had a leak (cats)…read moreand I was able to drive over and pick up replacement parts in 5 minutes. I understand they are rolling over to the Apria online ordering system but this easy pick up is so valuable to get a good nights sleep!! Grateful Kaiser patient here. O

I've been to the lab 3 times in the last 6 months since switching to Kaiser. I've interacted with…read morethe same person twice, as well as an additional employee. They are incredibly rude. The first time I asked what I needed to show them, handing over my ID, as I'd never been there before. The woman said, "you know what I need" and stood there. I hadn't been to any Kaiser facility before, so I did not know. It turned out to be my medical ID card. Makes sense, but no need to be rude. Another time, I went to pick up a specimen collection container and the woman just handed me a tub and said bye. I asked for instructions, and she huffed and went to grab a sheet. I asked a question and she yelled back to someone else to help me -- while facing me, effectively yelling in my face. When the other woman came, it turned out I needed a second container too and the first person I spoke to was going to send me off without it. I'm incredibly disappointed and hope I do not have to come back anytime soon.

The surgery I had here in 2018 somehow fell apart, so I needed it done again. If I had any…read morealternatives, I would be crazy to go back to this clinic - but since I don't, I went to them again. I already knew before I even got started that I needed surgery, but I still had to go through FIVE appointments just to get the surgery scheduled. This stretched out for well over a month, with me being in pain the whole time. Every time I needed an appointment, I had to call them, talk my way past a useless robot, and then get put on hold for an obscenely long time. Then at the office, they kept me waiting 30-60 minutes past my scheduled appointment time every time. Maybe your office wouldn't be so hopelessly swamped if you didn't force people to go through a ridiculous number of unnecessary appointments. When I finally got the surgery scheduled, I had to go to a hospital very far away in Oregon City, even though there are plenty of closer options, and communication on the day before the surgery was not as clear as it should have been. On the day of the procedure, I was forced to wait outside in the cold and then walk a long distance around the outside of the hospital, while starving, all because of blatantly wrong signage on the hospital. After the surgery, they referred me to physical therapy, who refused to take my insurance even though it is a division of the same company, forcing me to enter another round of phone tag and ultimately figure PT out on my own. They gave me a brace with pads that fall off way too easily, and told me that I was required to wear it everywhere at all times. Well surprise surprise, some of the pads got lost. When I called them to ask for help replacing the pads, they were unable to help, leaving metal digging directly into my skin. I ultimately had to remake the pads myself using supplies from a crafts store. They also failed to provide me with the crutches I needed, and I had to supply my own. I needed multiple doctor's notes for my work and for the Employment Office. Are you sitting down? ROC charges you $30 every time you need a note. My insurance already paid them over $60,000, but why miss yet another opportunity to nickel-and-dime patients and kick us when we are down? I think this is disgusting and greedy (although it is not illegal). ROC subjected me to every hassle they possibly can. This experience was extremely stressful, and the whole process could have been completed in just the time it took for the surgery to be scheduled.

Im a 66 yr old woman who broke her left wrist TWICE in 5 mos. The staff at ROC are friendly,…read moreprofessional, knowledgeable and I've never had a problem getting in. If you have a sports injury (like me!), go see them. 10/10 highly recommend