Going to Family Care Center and experiencing their "caregivers" was a colossal waste of time and a…read moregenuine disappointment. If this clinic wants to present itself as a mental health provider, leadership might want to revisit what "care" actually looks like. Walking in, I was immediately met with a barrage of paperwork focused on billing--making sure charges are clear to them, not to you. Not exactly the warmest introduction for someone seeking mental health support. The next interaction was just as impersonal. After giving my name, I was directed to step on a scale and provide measurements--no introduction, no explanation, no basic courtesy. It felt more like processing inventory than welcoming a person. Then came the actual "care" session. The provider launched into a rapid-fire explanation of all the ways the clinic can bill you, delivered with the energy of a fast-talking sitcom character. She shared that she knew I had already been given all of those details though just wanted to recap again. Then, she told me why she thought I was there which was not accurate. I asked her to slow down and please take the time to have dialogue instead of talking at me. She never asked meaningful questions or or make a genuine attempt to understand why I was there, which made any real conversation about mental health impossible. Overall, the experience felt dismissive, disinterested, and transactional from start to finish. The caregiver, in particular, seemed better suited to a role with minimal human interaction - perhaps guarding an empty museum wing, because meaningful engagement was clearly not part of the approach. I am genuinely appalled and disturbed this clinic presents itself as having any aptitude in mental health care. None of them demonstrated an ounce of intellectual curiosity or communication skills which should be critical in caregiving roles.

My son is currently being seen for his pediatrician at Murfreesboro clinic and was referred to a…read moreLicense Professional Counselor. We suspect that our son has ADHD. He had a couple telemedicine appointments with her. She's amazing BTW. My only concern is the office. I have tried reaching out to them since 2025 December because I need a proper document of diagnosis for my son to provide a document to his school. I left voicemail, left messages through the patient portal. When I looked on my messages, they marked my concern "solved", I did not receive anything from them at all. So I left another voicemail and a message that I will be paying them a visit. I am very disappointed; my son was needing this document he's struggling from school...

I'm so torn to only give three stars, because the location is great and the physician is…read morephenomenal. My problem is that every time you go you are waiting for at least 90-120 minutes to be seen after your appointment time. The first visit was 90 minutes late, but as a new patient and given the fact that her bedside manner is tremendous i thought it fluke. Many third visit back today, it was 120 minutes and i went to ask how much longer they told me another 30 minutes. Advice: the providers are WONDERFUL. The time management is not so great (healthcare bureaucracy). If you have a full day off --- do yourself a book an appointment. If you took time off work... don't bother and find another group.

One star is generous…read more This office has some of the worst patient communication and customer service I have ever experienced in a medical setting. Today, I spent TWO HOURS trying to reach someone. No answer. No callback. Nothing. When I finally got through, I was told there were "no providers" available to help me. I questioned that because this is a large OB/GYN practice. Suddenly, after the front desk spoke with the medical director, the story changed: there actually WERE providers there -- they were just fully booked. So after wasting two hours trying to get help from my own OB's office, I asked if someone could squeeze me in. Their solution? Go to the ER. What exactly is the purpose of having an OB/GYN if your own office is completely inaccessible when you actually need medical care? And this is not a one-time issue. At my previous appointment, I sat in their office for TWO HOURS because the provider I was scheduled with had called in sick. No one bothered to call me beforehand. No one apparently thought my time was valuable enough to notify me before I showed up and sat there waiting. There is a staggering level of disorganization and indifference at this practice. I understand that doctors get busy. I understand that schedules fill up. I understand that providers sometimes call in sick. What I do NOT understand is an office that repeatedly fails to communicate with patients, leaves them trying to get through for hours, gives conflicting information, wastes hours of their time, and then essentially tells them to go somewhere else when they need help. Patients should not have to fight this hard just to get basic communication from their own doctor's office. If you value responsiveness, organization, respect for your time, or having any confidence that someone will actually help you when you need care, I would strongly recommend finding another practice. Based on my experiences here, this office seems far more concerned with managing its schedule than taking care of the patients on it.

I have a different doctor in this office but I just wanted to say I trust this place. I trust the…read moredoctors and the assistance. I had an awful experience at another very well known medical complex in the past, and coming here has been the best decision I've made regarding my health. It feels personable here. It truly feels like everyone here cares.

Best ob/gyn. She delivered both my babies and is an amazing surgeon. She listens and is attentive…read more A great patient advocate. My biggest complaint is just the wait to get an appointment.

They advertise "Walk-ins" are welcome, however I beg the differ. Receptionist ask upon arrival if I…read morehad an appointment and I informed her that I was a walk-in. She directed me to the kiosk where I entered all my info, to include insurance. I waited over an hour and she called me up and informed me that I could not be seen as a walk-in on the first visit. What a waste of time!!!

I had my USCIS medical exam done in early February, and I truly cannot recommend this civil…read moresurgeon's office enough. 1. The price is very reasonable compared to other offices in the Nashville area, which immediately put me at ease. 2. Dr. Steve Samudrala is incredibly kind and professional. He treated me like a regular patient, not "just an immigrant going through paperwork." He genuinely cared about my well‑being and even took time to give me thoughtful advice about some health conditions I have. That meant a lot to me. 3. The immigration team is absolutely amazing. Morgan scheduled my appointment over the phone and was so nice and patient -- she made me feel much better about what can be a very intimidating process. Amber is such a wonderful woman. She turned what could have been a boring and stressful immigration medical procedure into a great experience. On the day of my exam, I actually made two mistakes on my paperwork (completely my fault -- I misspelled my name first, then added an extra number to my passport number ). I can laugh about it now, but at the time I was overwhelmed with work, life, and immigration stress. Amber and another newer team member helped me redo my paperwork twice without any frustration, only kindness and support. They truly saved my day and made everything so pleasant. My USCIS application has now been submitted for about a month, and I'm very grateful I chose this office. Thank you to Dr. Samudrala, Amber, Morgan, and the entire team for making such an important step in my immigration journey a positive and supportive experience. I truly appreciate you all.

I have been seeing Dr. Wei at Edmondson Pike Family Practice for years, and I see Eric whenever Dr…read more Wei is busy or unavailable, and they are fantastic! Both are attentive, friendly, and really take the time to listen to all my concerns. I appreciate how they both consider my needs when creating a treatment plan, making sure I feel comfortable with the approach. They're knowledgeable, easy to talk to, and truly care about their patients. Highly recommend!

I used this clinic for about 4 years. Whenever I visited, I always got good service in clinic…read more Additionally, it is nice to have a walk-in clinic. But avoid their lunch hour as they completely shut down and you'll wait in the parking lot. Heaven forbid if your have a medical need during their lunch hour! Times when I have called on the phone, my experiences have been less than satisfactory. If I requested some record or document to be sent to me, I never received it. If I requested a a record to be faxed, it was never received. If I left a message for a callback, I never received the callbacks.

Had a colonoscopy today. No complaints on any aspect of the process. Prompt, professional,…read morefriendly, etc. Thought everyone involved from front desk, endoscopy nurse, support nurse, anesthesiologist and Dr Caudill were great. I would highly recommend Dr Caudill and the Franklin Surgery Center.

Dr Max Caudill was strange. He bluntly asked rude, personal questions not related to my problems…read more He was unprofessional, not a quality of the doctor that I want to perform surgery on me. Avoid this doctor if you're looking for a comfortable, professional experience.