If you've ever had a cat with urinary issues, you know the soundtrack: panic-googling at 2am, suspicious litter box inspections, and a furry little patient who acts like you personally invented veterinary medicine. That's been our life with Cinder "Block" Jones for the last two years. ‍ We recently brought Cinder to UrgentVet and were lucky enough to see Dr. Amanda Zetwo and her team, and I genuinely cannot say enough wonderful things about them. The clinic was absolutely swamped that night. Phones ringing, emergency calls coming in nonstop, the whole place running like a tiny animal ER command center. And somehow, despite all of that chaos, every single staff member we interacted with was calm, kind, funny, and incredibly attentive. Cinder has never been a fan of vet visits. He's not aggressive or difficult, just deeply offended by the entire concept. The staff handled him so gently and respectfully that I honestly wanted to cry a little. We brought him in using a tote instead of a crate, and they made a point to keep him in the tote whenever possible because they could tell it made him feel safer. They only took him out when absolutely necessary and let him go right back afterward. That level of consideration meant everything to us. And Dr. Zetwo? Truly phenomenal. For the first time in what feels like forever, we left a vet appointment feeling informed instead of overwhelmed. She explained Cinder's complicated urinary issues so clearly and simply that even my stress-fried brain could follow along. More importantly, she gave us genuinely productive recommendations that have already helped him immensely. No fear tactics, no immediate push toward surgery, no upselling. Just thoughtful, practical care from someone who clearly knows what they're doing and actually cares about the outcome. One recommendation was even a calming cat diffuser, which I lovingly refer to as "cat incense," and honestly? Tiny wizard smoke. Somehow effective. Cinder remains dramatic, but now with ambiance. In 14 years of owning pets, I have never felt this comforted, respected, or reassured by a veterinary team. Every person there treated our sweet boy like he mattered, even during an incredibly busy emergency night, and that kind of compassion sticks with people. Thank you to Dr. Zetwo and the entire UrgentVet staff for being fearless, knowledgeable, compassionate, and so unbelievably good to our beloved little urinary gravel goblin, Cinder "Block" Jones. read more

UrgentVet - Upper St Clair - This is Cinder feeling better after his wonderful trip to UrgentVet. - Veterinarians Near Me - Upper St. Clair, Pennsylvania

No one chooses to be at an urgent care vet, but sometimes that's just how it goes. It's an off hour or a weekend and your regular vet, though ours is pretty amazing about getting us in for urgent sick appointments during open hours, is just going to be closed. We regularly go to another urgent care in the South Hills during these situations and are very happy with their care, but this new spot has complementary hours to that one -- so, when my dog was having gastrointestinal problems for just a little too long and I felt he needed to be seen, we gave UrgentVet a try. They are just a couple of months old and located in the upper part of the Siena complex, near Hello Bistro and Nothing Bundt Cakes to name a couple. I like that you can go online and reserve an appointment time. I reserved one just half an hour from the time my dog resumed his GI distress, and off we went. Your reservation time is not a hard and fast commitment to see you at that time. Other clients may come in with a pet in a worse condition than yours, or they just might be getting very backed up with appointments or walk-ins which they also accept. That's the nature of urgent/emergency medicine and I always understand that walking in. We registered at the kiosk and sat down, and within just a few minutes were taken to a room. We weren't immediately asked what was going on with my dog which I thought was a little unusual, though I certainly would have spoken up if I was highly concerned about his urgency. The facility is very bright and clean. We waited about half an hour until our tech came back in and spent a thorough amount of time asking about my dog's situation and medical history. We then waited another 20 to 30 minutes before we saw the vet, who was extremely knowledgeable and made me feel highly confident in her assessment and recommendations. She suggested a full blood workup especially since my dog has early stage kidney disease. I was curious about whether we should consider abdominal x-rays in case he had gotten into something I was not aware of, but his situation did not seem to warrant them and she said if I was choosing between the two financially she would recommend the bloodwork first. The tech came back with an estimate for the recommended testing and I wanted to have the full blood workup done, so we proceeded with that. I was grateful that the vet wasn't pushing all of the tests at once to charge as much as possible, and that the tech was willing to do the blood draw right there in the room with me present to avoid stressing my dog further. She was highly competent in drawing his blood gently and quickly. I couldn't believe how fast they ran that bloodwork in house. It was only about 10 minutes before the vet came back to discuss the results with me, which showed well functioning kidneys at this time and a few markers that indicated digestive distress, informing our treatment of antibiotics, a shot of Pepcid and a bag of sub Q fluids. She spent a lot of time going over things such as how to handle his diet as he's recovering and never once did I feel rushed even as a significant crowd was beginning to build in the waiting room (which I knew as I had briefly exited to use the restroom). The tech came back and administered the Pepcid shot and fluids also with me in the room, which was very comforting to both me and my dog. Once we checked out, somewhere between two and 2 1/2 hours after arriving, the tech also was very thoughtful about walking us to the exit to make sure there was a clear path through the narrow hallway, away from other anxious dogs who might be waiting. She also incredibly ran through the parking lot in pouring rain as I was driving away, just catching me in time to bring me a sweater my dog wore in that I almost left behind. Our total was about $800 for the exam, extensive bloodwork, fluids, an injection and antibiotics. I've gone through approximately this exact same visit at another local urgent care and it was about $300 more, so while that sounds like a lot of money and it is, it's quite fair for the market. They also have some thoughtful little conveniences such as a Keurig, bottled water and snacks in the waiting room and a phone charging station out there as well in case you came bolting to the vet feeling stressed and didn't remember any kind of charger (my phone was at 2% when we left, so that person is me). I'm glad UrgentVet is in the neighborhood! read more

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Very poor experience taking my dog to be seen. I had an appointment and was told that my appointment couldn't be found and was "cancelled." After pushing back and showing my email confirmation, the receptionist told me to lose my attitude and that they could still see my dog but it would be at least a 2 hour wait. You are better off taking your animal somewhere else with kind and caring people. I've never had an experience like this at any other vet. read more

I was so sad to have had to bring my cat Taylor here on a same-day appointment, not knowing he would have to be euthanized. However, the staff and Dr Zetwo were very sympathetic and compassionate, treating my cat's illness with urgency, laying out all of the options and making their best recommendation. They did their very best to make sure he was comfortable during the procedure. They also gave me a small vial with his fur and nails and cars with nose and paw prints as a memento. A wonderful clinic and am immensely grateful for their service. read more

My appointment was originally at 3:10. I got an email that it pushed to 4:50. I'm still waiting for the vet at 7:00. Not a single check in while in the room. read more

Staff was all very kind and warm with our doggo. Would def recommend if you are ever in need.

I tried to get my cat seen twice; once for urinary tract infection, and once for blood glucose check. They would not do either one and told me to go down the street to an emergency vet. Not helpful at all. read more

This was the 2nd attempt to take my dog to be seen and left after waiting over an hour + IN THE EXAM ROOM. I should've have gone back, but I thought everyone has busy, bad day. Nope! I saved my spot ahead and arrived at my scheduled time. I was immediately taken back for vitals and thought 'great, we'll be seen tonight!' After vitals were taken we sat in the exam room for 1 hour and 10 mins before we got up and left. I know you're thinking, it's an urgent vet, they had other animals, too. No, no they did not. There was only one room with the door closed I could not see into when I left. The entire time I was there, you could've heard a pin drop. When I went to leave I tried to find someone to tell and was unsuccessful. The phone was also ringing there for a good 2 mins and no one came to answer it. They did call me to check to see if everything was alright after the vet finally went into the exam room and I was gone. That was 1.5 hrs we were taken back and my dog's vitals were checked. I'm shocked there are as many positive reviews as there are for this place. Thank goodness it wasn't an actual emergency, emergency. Horrible experience! read more