My ten-year-old, very healthy, German Shepherd, Kayda,…read morestarted experiencing issues with her hind end about four months ago. It started with her just becoming a bit wobbly while walking. We got her started with treatments immediately. At first, our vet thought it was just age and some ortho issues. Hip dysplasia and arthritis (which she does have as she is ten). We did non-invasive diagnostic testing. We did Librela shots. we did oral NSAIDs and pain medication. We did physical therapy. And while it didn't particularly seem like she was in pain, the strength in her back legs was clearly getting worse over the past few months despite our efforts. About a week ago, she took a turn for the true worst. What was once weakness in the back legs was now near complete paralysis. She was suffering mentally. She was tired. I thought it was the end and I would have to make the decision that I have been dreading for the last ten-plus years. I have heard that when it is time, you'll know. She will tell you. But she still didn't. She told me she was frustrated. She told me she was tired. But she did not tell me she was ready to be done. So, I listened to her. This past Monday morning, in a last-ditch effort, I called the MedVet Emergency Department. My incredible experience literally started the second that I made that phone call. Upon arrival to MedVet, I carried Kayda in, and they let us go back to a room right away instead of sitting in the waiting room once they saw Kayda's condition (and mine). A very nice tech came in, got Kayda's history, and took her back to be evaluated by the neurosurgeon, Dr. Jacob Leslie. Probably the only "negative" thing I would say about this whole experience was that when they took her back, they said they were going to get her vitals and be right back. I work in the medical field, so I do know what "be right back" means, so I was expecting it to take a bit of time. However, she was back there for about forty-five minutes, and I was panicking. Luckily, a woman came in and said they didn't forget about me, and Kayda would be back shortly, which she was. It turns out when they were back there, they did a whole work-up, ultrasound, EKG, etc. It just would have been a little more settling in such a time of uncertainty to know that it was going to be a little while. But she was safe and receiving care. They brought her back in and with her came the neurosurgeon, Dr. Jacob Leslie. When I say incredible, I truly mean it from the bottom of my heart. He is clearly brilliant, however is able to word and explain things for those of us who are not as familiar with canine neuro issues, how it all works, what to expect, possible other issues, all of it. He was calm. He was respectful. He was empathetic. He was realistic. He possesses every single quality you would hope to have in a doctor, whether it be for yourself, a loved one, or a beloved pet. He explained in depth what the possible issues could be causing her hind lameness, and that an MRI would be necessary to determine the cause. When I say this man explained every single thing that would be done, could be done, could happen, should happen, etc., I mean in DEPTH. Really took his time to make sure we fully understood. Answered our million questions Was beyond patient and understanding. On Monday, Kayda had her MRI. It showed a ruptured disc and possible infection. He gave us the prognosis of recovery which was great, and recommended surgery. We had full trust in him. I trusted him with her life. We took Kayda in on Tuesday for her laminectomy. She stayed overnight in the ICU, and we were able to pick her up Wednesday afternoon. They called when she went in for procedures. They called when she was out. They called to update us. The doctor called multiple times. They were beyond accommodating and thoughtful and understood our stress. I cannot adequately thank the staff at MedVet. The words "grateful" and "thankful" feel like they poorly describe the feeling I have. Indebted. They have saved Kayda's life. They restored her quality of life. They gave her the fighting chance to do what she loves again. Run around and be independent and do whatever she pleases. She is the most resilient, strongest, healthiest girl, and I know she will be a champ about this, just like everything else. The road to recovery will be taxing and frustrating, but Dr. Leslie is confident that she will regain function and it will be worth it. There is quite literally nothing I wouldn't do for Kayda, and that is exactly how this team made me feel. That they would do anything they possibly could to help her. And I think that was the best part. I knew she was in great hands that truly cared about her. If anyone needs impeccable care, emergency or not, absolutely highly consider going to MedVet. Thank you, Dr. Leslie, and the neurosurgery team! You all encompass what it means to be exceptional providers.

If I could give zero stars I would. Sat in our car for 20 minutes to do a Parvo test. Came back…read moreclear so we went inside where a 3 month old puppy and I sat for 9 hours. No one checked on us.Puppy threw up twice and they had to clean it up. He was still not seen. About 6 of us sat that long. When we saw the Dr shewant to do very expensive tests since the Parvo test they gave was only 95%. Also other expensive tests. I told her my REAL Vet opened in 9 hours and I would go there. Massive rip off. Everyone who was seen before us said the same thing. $500,00 to $600,00 for 9 hours and they were all told more expensive tests were needed. And my puppy is still sick. DONT GO HERE

BEYOND 1 OF THE BEST VETS EVER!! I LOVE THEM ALL! Hate to play favorites but Dr. Della Penna is the…read moreone who started this practice and she helped my baby in a previous ER vet office she was at and when I found out she opened her own practice..... I definitely followed her! And I would have never met Dr. Hladio if it wasn't for this practice......SHE'S THE BEST!! And Dr. Trail too! But the staff is beyond AMAZING!! ESPECIALLY Christa, Jake, Francesca, Lindsay, Christian, Megan......I'm sorry there are too many people to list and I apologize I don't know everyone's names! They are all the most compassionate people! But this is the only office I'd have take care of my babies! THEY ARE BEYOND THE BEST!!!

Dr Trail is simply awesome. Hands down the best vet I have ever taken my dogs to. She is caring and…read morethoughtful even with my dog who is scared of going to the vet. If you are looking for a vet go to Family Vet Care Center pets ask for Dr Trail by name!

This is the best practice I've used. You wait in your vehicle with your pet so they don't get upset…read moreby other animals' sounds and scents. A staff member then escorts you directly into the exam room. The staff and doctors explain everything carefully and answer all questions. Highly recommend.

Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

I'm so happy with the whole staff. Everyone is so kind compassionate and helpful. Doctors &…read moretechnicians have been treating Smokey( 11yr old puggle) & Niko (4yr old yorkie) for years. Thank you ALL , including office staff too!!! for the continued care of my boys. Roxanne Varhola Smokey & Niko (6/12/17 office visit )

Our dog was sick, asked to have a prescription filled, or just a few pills to get her comfortable…read more They refused , said they needed an appointment. That's the way they really care about our pets. Disgusting place , disgusting care, disgusting people.

Our go to place for our Kitty Cat. They are so friendly and really treat the cats so well very…read morecalming. Thanks so much every time we take our cat in we feel better when we leave.

What lovely vets!!! The Dr.'s love for the cats is overwhelming. Pete the cat was back to himself…read morein no time ! Thank you Cat Clinic!!!

This vet used to be good but the principal vets have changed snd too much inexperience going on nowread more

I have an 18 hh black percheron whose belly just gets mauled from bugs. I ordered Medicated Wound…read moreCare with Insect Barrier which is very expensive in the store. Unfortunately, everything with drafts is doubled in price because they need twice as much. I have multiple pets, too, so if I can save, I can spend it on other stuff they need as well. So I'm grateful for the very prompt service in mailing the stuff and the price was very fair. I will be back for more after my supply runs out for sure.

Polite, friendly, and efficient. Demeanor of staff leaves the impression they live animals, love…read moretheir job, and enjoy being part of the practice.

I accidentally showed up a day early with my animal for our vet visit and was immediately turned…read moreaway, I understand that can happen if you are busy. However the next morning they called me and told me my appointment was cancelled because the doctor was not coming in. Very disappointed with the service here and can't believe this is how new patients are treated.

Absolutely wonderful vet!! They are very caring and go above and beyond for your furry family…read moremember. Highly recommended!!

Office staff very attentive and give great customer service. When my dog was sick, vet went out of…read moretheir way to check on my dog's health. Definitely recommend

We recently started taking our cats here and they've been amazing. Our other vet wasn't taking some…read moreof our concerns seriously but they did as soon as we took her here. The staff is very thorough and everyone is nice. Our one cat just had to have surgery for a wound and it wasn't overpriced and they took good care of her. I recommend this vet over the other ones I've taken our cats to !

First experience with Companions First…read more.. We adopted our cat, Rachael, from a foster family who had taken her to Companions First for three years and an oral surgery before we adopted in 2017. Rachael suddenly had more mouth issues last night (2022), prompting a flurry of calls when businesses opened today. Our first call was to see what Companions First recommended and what records they had... there was some back and forth, but I would like to give special thanks to receptionists Dan for giving me the number for two urgent care facilities, and Lisa for calling the foster family for us and retrieving our cat's medical records for us. Of course, office hours and available time is scarce for vets, but I commend the reception staff for quick response and going above and beyond to help us and our adopted fur-daughter.

Dr. Dorn was great. Very efficient. I took my bearded dragon in for his first checkup, and he was…read morevery gentle and careful with Mikey. He provided us with a handout on some essential aspects of reptile care, and he was very professional. Nice office built right into a large house right next to CVS Pharmacy on West Liberty Avenue. 10/10

We love Dr Dorn. My mother loved him too, and my dog Petey loves him. The staff is kind to us and…read moreso is the doctor.