All of the doctors, techs, staff, and receptionists are phenomenal. I suggest this practice to…read moreperson I meet who gets a new dog or cat. They all care and are well versed on not only animal wellness but also animal behavior and fear free practices. Plus the facilities are newly renovated, and the business is women owned and a second generation family business! I've been bringing my two cats and one dog here since 2001.

Would give 0 if possible. Do not recommend. They can barely handle basic level care and cut…read morecorners. Worst vet interaction I have ever had in all cities I've lived. Makes you feel like they are doing you a favor to talk to you. Vet techs were unfriendly and abrasive, appointment skimped on basic portions. Aggressive attitudes and defensive medicine. Just a job to them and they will treat your pet like it. Suggest better quality control from bad leadership.

They have seen my dog since she was a puppy. They have always been fantastic, 100% of the time. The…read moreservice is personable, I never feel rushed. Excellent care!

The power went out minutes before I arrived for my American Bully's pre op appointment. They still…read moretook her back immediately upon arrival, performed the blood work procedure for labs needed and gave hand written labled medication needed for day of surgery. They did all this with flashlight lighting and an amazing team in good spirits helping my dog feel safe throughout. I am so thankful for the care and convenience of them still performing tasks needed despite circumstances. Highly recommend :) ​

Dr Winnie is very compassionate , through and through and I cannot recommend him enough…read more The staff are also professional and kind Have been coming here for over 20 years

I haven't been here in 10 years. Today I received a call from the office telling me my cat's test…read morecame back and they were prescribing antibiotics. They were apologetic and said they pulled up the wrong patient, but this seems like poor records management.

I've been taking my moms cats here for years and started taking my own, they are the sweetest most…read morehelpful team of people, they took their time and was very thorough when trying to figure out what was wrong with my kitty. They will never overcharge you and are very honest and upfront with the prices before they do anything and even helped for my girls medication. I would recommend to anyone and everyone in the area, thank you again

I am not happy. Found this vet since we moved to the area and saw the 5 star reviews so decided to…read moremake appt. They make you give a $58 deposit when you make the appt, fine. After taking my dog in they bashed the previous vet stating he was suppose to have all these vaccines he never received. I requested they trim his nails. They brought him out to me and said he would not accept the Lyme vaccine he was suppose to get. I asked, "did he allow you to trim his nails?" "no, you'll need to play with his paws more." Sorry but WTF? Ringing me out she said since he didn't get the one vaccine bill came to $95. When I got home I looked and realized they didn't credit my $58 deposit AND they charged me for vaccine he didn't get. Called to sort this matter out and was told he DID get Lyme vaccine (again. WTF) and they said their system does not show you the $58 deposit being credited, you just need to know it's on there. They are not transparent with their billing and facility does not seem to be a smooth operation.

I would highly recommend UrgentVet in McCandless to anyone. Appointment making and office turn…read morearound time were prompt. Staff were friendly and knowledgeable, and the office was very clean. I left the appointment knowing that my cat was taken care of and with a plan for continuum of care. The office shares appointment outcomes and results with both you and your vet.

Although my kitty was NOT cooperative at all, they gave me great advice and were very kind and…read morecaring. Completely explained what to do and how to try to give the meds to my cat. They called me the next day to checkmxn her/us. Thank you

I took my cat Nika to VCA Wexford Animal Hospital two times. I made an appointment for a…read morenew-patient exam, and then I made an appointment with a vet tech for blood tests. I would prefer that this animal hospital have more evening and weekend hours, but we did get evening or Friday appointments that worked for us. For both appointments, the front staff quickly checked us in, and we used the separate waiting area for cats. The vet techs started our appointments on time. I appreciated that they had familiarized themselves with my cat's previous medical records. For the first appointment, the veterinarian arrived several minutes late, but she was very knowledgeable and nice (even after my cat when being palpated peed on the table!). She did a physical exam on Nika, and we discussed Nika's history of kidney disease, hyperthyroidism, anemia, and UTIs. The vet said that many kidney-disease cats need longer than 2 weeks of antibiotics, which is true and something that my previous veterinarians never said. She recommended a supplement to prevent UTIs. Later, another veterinarian here promptly ordered a refill for a thyroid medication for Nika. Employees at the front desk promptly rang up the fees for the exam, supplement, blood tests, and fecal test. I thought that the prices were OK. A few days later, Dr. Santabene called me about the test results. We spoke for about 16 minutes, and she communicated very thoroughly and politely. Nika's kidney labs were much worse than before, so we increased her lactated ringers (LR) and added a phosphate binder that was ready for pickup hours later. For my upcoming international vacation, Dr. Santabene was still willing to keep Nika at VCA Wexford's pet hotel where the vet techs would administer 100 mLs of lactated ringers on Tuesdays, Wednesdays, and Thursdays and 150 mLs on Mondays and Fridays (because vet techs do not work on weekends). The employees at the pet hotel took a while to tell me accurate prices, but the final estimate was $1,324.30 - $1,374.30 (which included $344 for 10 fluid therapies, $86 for 10 biohazard waste disposals, $244 for 10 technician office visits, and $650-700 for 13-14 nights in a nice-looking feline boarding condo). However, days later Nika began to show serious symptoms, so I had her euthanized by a different veterinarian. Weeks later Dr. Santabene mailed a handwritten sympathy card to me. For my next pet who has a medical diagnosis, I will probably bring her/him here, because I think that Dr. Santabene has knowledge and empathy that many other vets lack.

Two days ago I called VCA to get one of our very sick cats an appointment. Our regular vets at…read moreBelacoop couldn't see us for two weeks unless we were willing to pay a $125 dollar emergency fee. VCA scheduled us the very next day. The X-ray told the whole story about the cat's condition. Dr. Maria Santabene walked me through the prognosis and I made the painful decision to end T.C. Greyson's suffering. The staff was very compassionate and helpful at every step in the process. TC went peacefully and I opted to bring him home to rest near the garden shed in the shade of a tree. VCA provided a very nice bio-degradable bag. Dr. Santabene is not only a rare gem but she is our new vet and our remaining two cats are in good hands.

Nine times out of 10, visiting a Veterinary Hospital is not an exciting visit to make. Today was no…read moreexception. My little pretty kitty Mitzi has been losing weight steadily over the past several months and during her last visit to her regular vet (Bloomfield Cat Clinic), the Dr. thought he may have felt a swelling in her abdomen. He recommended an ultrasound at one of many local vet hospitals. I called around to several and either found little availability, or an expense that seemed to be off the charts - until I happened upon the Allegheny North Veterinary Hospital courtesy of my good friend Google. The women who answered the phone was kind, quick and helpful, unlikely a few of the others I called, who could barely muster an estimate for the procedure and seemed put off at the question all together. She apologized that the doctor was due out of town for a few days, but was nice enough to get me in as soon as possible upon his return. Off we went this morning and were greeted by the same woman +1, and the same level of kindness and service. Dr. Gaiser gave Mitzi a full exam and agreed that he felt a swelling. He took her swiftly into the adjoining room for an ultrasound, where she emerged 30 minutes later. He brought me in a short time later and took me through the results step by step. It didn't hurt that Dr. Gaiser is a dead ringer for a [much younger version of] Tom from Cougar Town, and his bedside manner was stellar, especially given that the news wasn't great. As we wrapped up the appointment I inquired about a particular type of food I saw for sale in the waiting room. The same food my vet sells for $4.25/can was a mere $2.25/can at Allegheny North. With the purchase of four cans plus an ultrasound, full exam and biopsy of Mitzi's liver, my bill came in under $400. PLUS, they take Pet Assure, which is a discount program you can usually get through Living Social that pays for itself in one visit. All in all, 5 stars for service, 5 stars for expertise and 5 stars for price. I'd rather not go back to a veterinary hospital (for obvious reasons), but if I must, Allegheny North is where I'll go.

We've been taking our cats to this vet for years. Last year we suspected one of our cats had dental…read moreissues so we took them a second time. The vet said our cat's teeth were fine and to "monitor" them. This year we took our cat back and the vet says they need ALL of their canines removed! And quoted over $1000! We've paid for every visit and barely get a discount with pet insurance as well. We called around to get other estimates and are going to North Boro instead for half of the price and they advised our cat had missing teeth as well, which this vet never told us. Be sure to advocate for your pet and avoid this negligence. Two stars for them being very friendly at the beginning.

Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

They are kind, compassionate people. They were not my regular vet, but were so understanding and…read morekind that they probably will be now. The phone staff actually asked what was going on and checked if they could help us last minute, rather than rushing us off the phone. They give you options and don't push for unnecessary procedures. We'll definitely be back. Thank you A Step Up for helping when we were so upset and weren't sure if it was our dog's time to go to heaven.