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Urbanum

4.6 (8 reviews)
Closed • 11:00 am - 5:00 pm

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3 years ago

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1 year ago

Lots of selection for home decor. Best for gifts.Service with a smile. Every item worth the price.

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WOODWARD THROWBACKS - Entry/ Front area (2025)

WOODWARD THROWBACKS

4.5(8 reviews)
2.3 mi

We ordered a custom copper-top dining table with black metal legs from Woodward Throwbacks in early…read moreJuly. The design process started off smoothly -- the team was friendly and helpful in finalizing the design. However, once we agreed on the table and paid in full upfront (something we were uncomfortable with but were assured was fine), everything went downhill. The original completion date was supposed to be mid-August, but there was almost no communication from the store about progress. I had to repeatedly reach out for updates, only to eventually learn that the company making the table base (outside of Michigan) had "stopped responding to their emails" for nearly a month. That delay pushed our project back significantly, with no clear timeline ever provided. When we were finally invited to see the finished table, the quality was disappointing. The metal legs had visible scratches, and the copper top had several imperfections -- bubbles in the surface (caused by uneven glue adhesive) and areas that looked like staples under the metal. When I pointed these out, the owner responded rudely, even asking, "Have you ever ordered custom furniture before? This isn't Wayfair." That comment was unnecessary and unprofessional, especially after spending over $3,000 and waiting months for the piece. She explained that fixing the flaws would require redoing the entire top and said "this is just how custom pieces are." She also claimed the showroom table looked the same, but when we compared them, it clearly did not. The owner eventually agreed to make "adjustments," though she was dismissive about timelines and updates. She later offered to refund us and keep the table, implying I was "too upset" to be satisfied -- which felt unfair, considering our frustrations were justified. After further discussion, she agreed to fix the issues and deliver the table the following Monday. When it arrived, the "repairs" were unacceptable. The legs had simply been spray-painted over, one of the staple marks was sanded down leaving a burn ring, and new bubbles appeared on the copper top. Again, I had to reach out for follow-up. The owner reiterated her offer to take the table back and refund us, but by that point, starting over with another company would have meant waiting months more. When I asked for compensation due to the poor craftsmanship, she rudely offered only $200, though they did waive the $175 delivery fee since we lived outside of Detroit. Overall, the experience was incredibly frustrating. The customer service felt polite until we paid -- after that, it became dismissive and condescending. The quality of the final product does not reflect the price or the promises made. Bottom line: Woodward Throwbacks may have appealing designs, but if you're looking for reliable communication, professional customer service, or high-quality custom work, I cannot recommend them.

What can I say about WT that hasn't been? Yes, they have arguably been "found" now, but I still…read morelove dealing with these folks, because they treat you the same whether you came in just to match a missing doorknob or you're buying a truckload. In turn, if they don't have it and think another place might, they'll tell you....which you just don't get in this "the info/honey hole is mine" that architectural salvage has become.

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WOODWARD THROWBACKS - Great reuse of old fruit crate labels/fronts

Great reuse of old fruit crate labels/fronts

WOODWARD THROWBACKS
WOODWARD THROWBACKS

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Concetti - Condo renovation in Riverview Detroit

Concetti

3.9(7 reviews)
3.5 mi

I guess their "business" "model" is to ignore voicemails and e-mails. I've called them 4 times…read moreover the past 2 months or so and left one vm. Then I e-mailed them via their website but was also ignored there....all I got back was a "subscription confirmed" e-mail with no response regarding my original reason for contacting them.

I moved into my condo back in the summer of 2014. The building was brand new, and I got a deal on…read moremy unit as it was still being constructed at the time, so some work (like painting the walls) was left unfinished. I'd always wanted to get around to painting the walls, but had prioritized other jobs I thought would liven up my condo. Jobs like installing ceiling fans, mirrored closet doors and outdoor patio furniture. So when I hired Lauren to decorate the walls in my 2-bedroom, 2-bathroom condo, I knew I wanted the job done, but what I wasn't expecting was how much better the overall feel and energy is in my condo since following through with Lauren's recommendations. She listened to my expectations, colors I liked and didn't, and everything I felt was necessary to communicate. I really didn't know what I was doing, but Lauren made me feel comfortable, and that my feedback would be useful to her suggestions. I get compliments to this day on the color selection I went with, and sometimes I take more credit for it than I should ;) but thank you Lauren and RL Concetti for exceeding my expectations and making my home just feel much better!

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Concetti - New construction condo in Midtown Detroit

New construction condo in Midtown Detroit

Concetti - Bungalow in Grosse Pointe

Bungalow in Grosse Pointe

Concetti - Primary Bedroom in Novi

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Primary Bedroom in Novi

Urbanum - jewelry - Updated May 2026

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