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    Urban Auto Spa

    1.9 (113 reviews)

    Services - Urban Auto Spa

    Car wash

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    Damaged my car and refused to take responsibility. I have been a customer for over 4 years and the last two times I have brought my brand new car to get washed it has been damaged both times. I pointed out the initial damage the last time was in and asked the guys to be careful, and then it came out damaged again. Abraham acknowledged the damage, took down my information and said the Location Manager would call me to rectify the situation. After multiple unanswered calls, both the Location Manager Jason and his Manager Brett blamed me for the damage and were willing to lose a longtime customer over something that would cost maybe $150 to fix. I have spent thousands with this car wash over the years and will not come back or recommend to anyone.

    Terrible exterior wash for a $39 platinum wash
    Sona K.

    We have been going to a Urban Auto Spa in Franklin Lakes for a long time. They take very good care of our cars, we expect a similar standard from the Ramsey branch however we were left disappointed. The car was not clean properly, the staff had to be reminded over and over to spot clean in very many different areas of the car. It was just not a satisfactory experience overall, along with that they were just jam packing in cars back to back which created even more of a rush to be done with your car. They need to do it better to survive in this area!

    Kennia Q.

    The outside of my car looked great as soon as I sat inside I noticed how half way everything was done. I payed $31.95 for their platinum wash which I would expect to be exceptional being that you're paying the most from the choices they have. Couldn't even place my mats where they belong just threw them on my backseat.

    Worst car wash. I paid $30 for a service that was awful. Don't waste your money. I used to use this place all the time but they went downhill big time.

    Bad service
    Chris S.

    Erratic performance. Today's wash was a 3rd strike for me. Paid for "Platinum" wash/interior package + "Super Vacuum". Im home now 2 hours later & I'm going to clean the inside of my car myself.

    More crums left
    Jeff M.

    Horrible experience. I paid for the gold package which cleans inside and outside with some extra stuff. They didn't clean the inside at all and when I asked them about the crumbs they told me I have to pay for the platinum package that includes mats. Makes no sense since dashboard and interior cleaning is included in the gold package. Safe to say I won't go back here. If I can give it 0 stars I would but I guess the 1 star minimum is for the hardworking people outside in the cold.

    Pretty sure that is still filthy
    Joe P.

    No stars really, but I had to put one. When i go to a car wash i like when they wash the whole car and not just half of it. Cars have more than windows and a hood....oh and thanks for all the streaks and always forgetting to clean my sunroof. Adding to this review I gave them another try. Still sucks

    A dirty car AFTER a car wash
    Ben S.

    I've always wanted to come here because they are always super busy and I felt like that was a good sign. Alas, I could have gotten this wash anywhere. I paid for their best wash ($31) and as you can see from my photos, they didn't care to get the dirt under the roof rack. It seriously would have taken a few seconds to wipe it off. I understand I wasn't paying for a $200 detail, but these kinds of spots are unacceptable for me. They did an excellent job on the interior, but I had just cleaned that anyway. I just don't understand how they could leave such visible dirt splotches on my car. I want to go take my tip back. Oh well, we have car washes coming out of the wazoo here so I'll just not come here again.

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    3 months ago

    Terrible service. Do not get oil change. Cake in for oil change, left with engine light on.

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    11 months ago

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    1 year ago

    car barely cleaned on outside and garbage left inside... total waste of $25 never going again

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    3 years ago

    They just do a great job all around! Especially the rims! When you pay for the extras they really get in there and really clean everything

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    4 years ago

    Horrible service. Lazy people. Didn't even vacuum car. When told about it ..staff rude as well. So not waste your money or time here!!!

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    Review Highlights - Urban Auto Spa

    I was in shock at the kindness, and how they were unwilling to leave me hanging or stranded.

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    Beverly Hills Hand Car Wash & Detailing - Entrance

    Beverly Hills Hand Car Wash & Detailing

    (20 reviews)

    I got sick and had an accident in my car. I called Beverly Hills Car Wash & Detailing because…read morethey came highly recommended. I told them about my accident and they quoted a price for a detailing with an accident. I explained it was a brand new car and although did want a regular detail which included wash, vacuum, shampoo carport dash doors shine inside wax and tires. I didn't need the extensive detailed. They told me to bring it in and they would look at it and give me a price. I went in yesterday morning and got they looked at it and said they could do it and would give me a good price. They were fabulous they did the normal detail and got my out of the carpet and sanitized it. The car looked and smelled wonderful. I will definitely go back! They do great work!!!

    I have always had a great experience with this hand wash…read more The owner Hector is very friendly and explains in simple terms all the different services there. I have never had a simple "wash" there, but have had 3 FULL details on my 2002 Trailblazer ( interior looked showroom new), body as good as it could 2008 Altima 1972 Oldsmobile 442 Prices were a little better than most other good detailers in Bergen County. ( no need to take these cares to those places with Porsches & Ferraris all over their websites) I was referred here by my cousins in Mahwah, who love the place as well. Place may be a little "hole in the wall-ish" but it's a car wash folks....

    Crystal Car Wash

    Crystal Car Wash

    (25 reviews)

    I stopped by here as it was on my way somewhere else and my brand new baby Mini Cooper with…read morethen-flawless detail needed a bath. As I approached, I asked the head attendant if I should remove my bumper protector prior to the wash and he said "I've seen so many of these go through without a problem. Leave it on it doesn't matter it will be fine." So I shrugged and figured he's the expert. I was so very wrong to put my trust in his judgment and experience because I now have several hundred dollars worth of damages to my car from where their automatic washing machine broke the mount from my bumper protector which caused the hook to create a huge, thick gash in my once-pristine baby. So I called the owner. This is how it went... (my work phone records all calls automatically) Me: hello, I'm calling because your machine damaged my car. I believe the attendant may have called you already but I was hoping you could give me an eta on when you might get here? Him: he did call me. He told you to wait. Are you waiting there like a good boy? Are you? Good. Bye. Whatever I shrugged off the attitude (I mean I am a psych nurse, I've heard worse). He arrives later, says he'll give me my money back for the wash but nothing else. I say okay fine give me my money back, that's a start. Then. He. Walks. Away. He refused to live up to even refunding me a 19$ car wash fee. Refused to do an incident report. PHYSICALLY THREATENED ME without any provocation on my end - again I work in psych and I know how not to escalate situations. I had to call the police; thank you Suffern PD for arriving so quickly. (I had everything recorded on my dash cam thankfully). I had them file a report so there would be some paper trail for my small claims court lawsuit. In short, avoid this scam of a business if you value your property and physical safety.

    Good Car wash for the money. They also have free vacuums here to use. Its a basic tunnel wash, but…read moreI noticed this place is much better than Rainbow Car Wash in Mahwah. The brushes look new here. Its a dollar or two more here but the vacuums are free here so at the end of the day its the same price, and a better wash.

    Ho-Ho-Kus Hand Wash

    Ho-Ho-Kus Hand Wash

    (54 reviews)

    This is a great wash! No, it's not the fastest wash in town, but if you've got the time and need…read moresome extra TLC, this is the place to go! They use quality supplies, the attention to detail of their service is a great value for the price, and if you've got a specific service you need or something that needs extra attention, those folks are more than happy to handle special requests. Plus, the view out back is pretty. Highly recommended.

    Took my new black 2025 5 series there for a wash. I'll…read moreprefix this review by saying the intent is constructive feedback, not bashing. I would like to see this place improve. 1. The rinse - no issues there, decent job 2. The actual wash - somewhat sloppy. Had to point the crew to a missed square foot spot on a roof. It was untouched meaning if there was significant amount of dirt the particles would have been dragged across the paint causing scratches. On black car it means a paint correction would have to be done after the wash and that's additional time, cost and effort. As I was watching the process and asked the crew to address it, no issues, they washed it. But...I don't have to babysit the process. 3. The rubber mats from other cars are being cleaned right next to the car that's in the wash. They use a pressure washer on the rubber mats and for some reason they aim in the direction of the car that's being washed 4 feet away. Blasting dirt, rocks and other garbage out of the rubber mats right onto the car paint. Why would you do that? That's just lack of training and lack of care. Big problem as far I'm concerned. I don't want rocks and dirt flying at high speeds hitting the side of my car. See picture. 4. Drying - few guys use same towels or towels that are not properly washed and you end up with grease and oils on paint. Had to ask them to go over it once more using fresh towels Take this feedback guys and improve your process. Nothing out of the ordinary here just use care and common sense. Customers who come there for a hand wash love their cars. If I didn't care about mine I'd be taking it to an automatic car wash for $12. But since you're charging $30 just for exterior wash I expect quality that matches the price. Hope to see you address these issues as I definitely want to be back for a nice hand car wash.

    Urban Auto Spa - carwash - Updated May 2026

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