Driver showed up right on time. Explained what I needed to know. Friendly. I'd call them again when…read moreI need a tow.

Sierra, our driver, was great at communicating updates on arrival and was friendly and had a…read morepositive attitude. He helped us get set up at our hotel and made sure we were good for the night. Great service!

DOES NOT DESERVE A FKN STAR…read more So disappointed in the towing company, my daughter got her vehicle towed and this company had her vehicle for couple days and they looked for something to steal!!! And that they did, they took her iPhone, and ransacked her vehicle. My daughter had her stuff/belongings in certain areas and when received by the collision center they took pictures on how they received it and it was nothing like she left it, so be careful on calling this place for towing! People are so disrespectful!!!

We called on January 1st around mid day. We got an SUV stuck a couple hundred yards off of a paved…read moreroad up in the sandia mountains. The driver asked for info on where the car was and I was super up front that it was stuck in super thick clay, and a normal truck wasn't going to be able to pull it out. He said no problem he has extension's and should be able to get the vehicle out. I wish he'd have been a little more up front and said he has limitation on where he can get and what he can do, because we probably would have sought other alternatives. He got up there pretty quickly and was very nice and pleasant. Unfortunately he was not able to get the vehicle out, and honestly made the situation worse, pulling the vehicle deeper into the rut it was in rather than getting it out. We could have got it out if we used a tree as a "snatch point," in the beginning rather than waiting until we pulled the vehicle more down into a ditch. A little frustrating on that front because I had to recommend the idea, rather than the paid expert doing so right away. He said up front it was a "recovery," and the charge would be $500. I was fine with it, if he got it out. When he was unable to get it out he said he'd charge $200. Again, I know he had used his gas, tires, oil, time, etc..... to get up there and I fully expect to compensate for that. I gave him my card and he said "do you mind if i do $250?" Like, what? Either say it's half price if it's unsuccessful or charge what you told us before. It was so weird, and I was on the spot that I said sure..... In reality I was going to tip him 40 cash for him attempting it, and being prompt and polite, but that extra $50 addition irked me enough that I did not tip. Overall, I would recommend this company for roadside towing as they seem prompt, nice, and can definitely take care of the job. If it's off road towing or getting pulled out from a muddy ditch, I would recommend looking for a "recovery," company or find some friends with off road Jeeps(we did that on day 2, and they got the vehicle out in less than an hour).

If you are calling a tow truck, you are probably having a bad day. Madrid Towing will make that bad…read moreday as good as it possibly can be. My van broke down in Albuquerque on a Saturday evening. I went through several roadside assistance programs to include AAA and no one was available to help. Early Sunday morning, I began calling around and made contact with Madrid who immediately said they would help. They sent out a tow truck that turned out to be too small for my vehicle. The owner showed up and between the owner and the tow truck operator, they were able to get my vehicle moved to a safer location. They explained that they had a larger tow truck, but that driver was off for the day. They texted him and when he heard about my situation, he showed up anyway and within a few minutes, had my vehicle all hooked up and ready to move. Worried about leaving my vehicle overnight at a repair facility that would be closed until Monday morning, they took my vehicle back to their yard and secured it for the night, then met me the next day at the dealership to drop it off. While I hope I never end up broken down in Albuquerque again, if I do, I'll call Madrid. Great service and really, really good people.

Sierra was very professional and friendly . He helped me out after another company said they could…read morenot

I want to give a shout out to this young man Bryan who was very helpful courteous professional and…read morevery polite. My car broke down on central after getting my haircut and thank goodness for road assistance. I appreciate Bryan for taking me home and towing my car. He was also very helpful and respectful Someone needs recognize this young man Great worker!! Carmen

Their service was awesome. I would highly recommend them. Their price was fair, and they were on…read moretime and highly professional.

After fighting with AAA to get us a tow off of I-40 West where we blew our radiator on our tow…read morevehicle Penny's was contacted and came out promptly to take our truck AND travel trailer off to the repair shop all at the same time. Seeing him pull up after sitting on I-40 for three hours was a real relief. He hooked us up and off we went back to Albuquerque to a repair facility. We found out most tow companies that AAA contacted for our tow refused the job due to us being a truck and trailer. Penney's did not. Great company!

My girlfriend accidentally locked my keys in the trunk of my car yesterday evening and AAA assigned…read moreSanta Fe Tow. Leroy arrived within 15 minutes and got me into my car in five. He was just going off shift and was nice enough to take me as his final job of the day. A really nice guy and obviously knew what he was doing, he said he had been at it 14 years and it showed. Excellent job!

Our driver/technician Dennis was freakin' awesome! He helped us out with our vehicle situation and…read morewas a great resource in our time of need!

My fiance had a tire blow on the freeway. He called this company requesting a tow and was told they…read morewould arrive in 20-25 minutes. 50 minutes later he called back because the tow truck had yet to show up, and he wanted to know if they were still on their way. He was told that they were already heading towards him. He did not call another tow company because at this point he was told again that the driver was on the way, and he didn't want to have another company show up at the same time. 10 minutes later the driver called to ask his location. This is concerning because the driver should have had the location initially. After the driver got the location he showed up 30 minutes later. My fiance was waiting on the side of i40 for an hour and a half before the driver showed up. This was a complete failure on the company. Whether the driver wasn't dispatched after the initial call, or what the issue was on the company's side, a customer should not be left on the side of the freeway for that long. When I called to let the owner know what had happened and to try to get an explanation as to why it happened, I was spoken to extremely disrespectfully and told "you could've just called someone else" "you're just calling to complain" and other comments along the lines of that. I asked if there was any way we could receive any type of compensation for the wait and I was told, "other companies charge more so why would I refund you?" Which I then explained that telling someone a completely wrong time to expect a driver, not calling to update the customer if there is a delay, and having the customer wait an additional hour from what they expected to wait is not acceptable. The owner then repeated that he will not be giving any type of compensation, told me I just called to complain, and hung up. I understand that my fiance could've called a different company after the wait, but he was trying to give them a chance to complete the job, especially since he was told a driver was already on the way. The whole situation from beginning to end was handled extremely unprofessionally and I would NOT recommend this company to anyone. After further investigation, someone who called a different company, as the owner told me I should've done, was charged a cancellation fee. Also, the owner has responded extremely unprofessionally, and in a pompous manner, to other reviewers that had similar issues. This company is just bad news through and through.

Valdez fucked over my friend by locking her keys in her car and then not opening it back up- she…read morepaid for the towing and also has had to pay for a rental car for over a week. Will never use this place again. Apparently they also double-charged her. Terible service if something actually goes wrong- even though they actually created the problem. Sketchy. She has been unable to go to work and is emotional distress this week because of them ignoring her. Take accountability for your mistakes and don't make your client pay.

I want to give high praises to Angel, the driver who came to my rescue last Friday in Santa Fe when…read moreI reported a flat tire to Hartford Ins and they dispatched A&M Towing. He was truly an angel ! He arrived much sooner than I anticipated. He assessed the tire, filled it with air, and he followed me with his truck as I carefully drove to Firestone for new tire and he made sure I got there safely. Had the tire not held he would have changed it and put on the spare but we made it! Thank you Angel!

can I give negative stars? they refused my tow because he was in a hurry, the driver Jesús was in a…read morehurry, & gave me bad mechanical advice, which caused my Yukon's engine to blow. They & their insurance refuse to accept liability & are denying that they don't have a "Jesús" employed there. The manager Dino refuses to return mine & my mechanic's phone calls. I was left stranded in the middle of Albuquerque but they got paid by my insurance just to show up & do nothing. I do not recommend this company