Beware of this company. We had our roof replaced in April 2021 by Suburban. At the beginning of…read moreFebruary 2022, we had a leak inside our house on 2 of our ceilings. After examining our crawl-space attic, we found we had water dripping in, icicles formed, crystallization, and black mold. We immediately called Suburban. The next morning 2 workers arrived and assessed the damage, never once acknowledging the mold. It was determined they would come back in 2 days (Monday) to replace the ridge vents. The owner sent a contractor on Monday to also assess the damage inside of our house but nothing could be done at this time until it was determined that the roof was no longer leaking. 6 days after this issue started, I reached out to the owner again only to receive a letter stating this was an act of mother nature and there was nothing more Suburban would do for us. Not once did the owner take the time to pick up the phone and speak with me -- how unprofessional! We live in Upstate NY, we are supposed to get ice and snow but we are not supposed to have inferior work performed when we hire a contractor. This has caused quite a problem in our house.

Just had Suburban Construction put a roof on the house. They were friendly and professional and the…read morehouse has never looked better. At a fair price too. I'll call them again.

I practically live here haha! I bring my clients here all the time to select tile for their…read moreprojects. Most people know me by sight and name and I have my own wonderful dedicated sales person who takes such good care of me! Teressa is fun, kind, friendly, helpful, efficient and knowledgeable! I especially LOVE all the choices that they have in their huge store! Their selections change regularly as they bring in new materials and eye candy for me to use on projects. Also this should be noted, they have tile made from all over the world, many of the vendors are from Europe. Most other places locally only carry materials from China, which as you may imagine are just not on the same quality level. If I had one criticism it would be this, they hard working ladies are assigned to professional accounts like mine. They are not as successful helping individual people walking in off the street who have no idea what is happening. Plus with the thousands of choices and millions of combinations available in here, it can feel very daunting and overwhelming for people. If any of this sounds familiar to you then let me know and I would be happy to take you through the entire process. No matter what scale Project your thinking about planning, it is NEVER as simple as "oh I just have to go pick out some tile".

Best tile is the BEST! Top notch all around..customer service, showrooms, experience and last but…read morenot least they CARE about you!!! Olga was amazing to work with. Her experience and innovation was spot on for creating my dream kitchen. She takes the time to get to know you and is so patient. She works with you to ensure you get what you want. Eveything from start to finish went so smoothly and I just love my new kitchen. Thank you Best Tile for making this experience so enjoyable, I am thrilled with the end result!!! Barb

We needed an awning because of a poor choice we made in a gutter cover we purchased resulting in an…read moreicy walk in winter and a constant drip over front door when it rained. We contacted these guys and wow not only were they reasonable in price for product and labor but our custom made awning came in ahead of schedule and looks great. I highly recommend this company.

Kathryn worked with me last minute because I didn't realize an appointment was necessary. She still…read moretook her time and explain everything to me. She is extremely knowledgeable and told me things to look for even if I look at other shops. Although I didn't end up purchasing through here, I would recommend!

I paid for countertops 10 months ago. Kitchen Reno began in mid August 2021. We had major delays…read morewaiting for cabinets but Kitchen Stone Design never came through with cabinets. My contractor says he's been working with them for years and they were always great. They took the money and never delivered quartz countertops. Tried to reach them for months before we finally gave up. Today is March 25, 2022 ... with any luck I'll have countertops in two weeks. After stringing us along for MONTHS, It looks like Kitchen Stone Design is out of business.

Great selection of top quality flooring that is not available at the big box stores…read more I purchased the Tarkett ProGen waterproof 24 x 12 tiles, and am very pleased with the quality & Lifetime warranty.

Very impressed with Stephanie's expertise in selecting carpet for our daughter's bedroom. The…read moreselection of carpets from De Mar Flooring was very impressive and pricing was competitive. Stephanie recommend Al Quezada for the carpet installation. The carpet installation was flawless thanks to the high quality of craftsmanship from Al Quezada's Flooring. I try to support local businesses rather than the larger box stores as I have found local businesses value their customer base more. In this case, De Mar and Al Quezada exceeded my expectations.

Sally, the owner, was very helpful, especially given that this was the first place we went to…read morebefore starting our bathroom remodel. She had wonderful ideas re color and tile, is very quick to respond to questions- we will definitely be ordering from her!

I've been to this store twice. Both times the sales people had a dismissive attitude. I'm not sure…read morewho they want their customer to be, but I guess I'm just not it. I asked for a specific type of tile and after the sales person said they didn't carry anything like that, I found what I was asking for after looking around myself. It seems like the type of place where if you don't need any help at all you should feel right at home. I guess I was just accepting a little more from a local business.

Could not be happier with Capital District Tub Refinishing. The quote was reasonable and there were…read moreno surprises. They were on time, efficient and left the work area completely clean, most importantly the tub is beautiful. Ralph the owner did all the work himself and he has been at it for 30 years. I highly recommend Capital District Tub refinishing.

Awesome selection, great guidance, flexibility, communication, speed and results. Dru, Geovanny +…read morethe crew were the best to work with on our now second project together. I still can't believe how quickly they get projects done + with such skill. Both of my projects had particulars, mitered waterfall edge, huge backsplashes and tricky angles with transitions and literally the execution was flawless. I've raved about both projects and love to hear from others they've had the same positive experience. Great work and great people.

Having to remodel a kitchen and counter top is an adult fantasy and dream you want to come true…read moreafter working so hard to save the money for. When Dru had said yes to the job and how fast they can have it done should've been a Huge Red Flag Why aren't they busy like everyone else.She came back with a price for us and can get it done in less then a week. I was told they would buy two slabs for the job and not to worry about anything it's her job to worry.We came right over to see the slab and see how the lay out would be.We left it up to Giovanni to organize the layout and he even said it would be tight as they only purchased one slab.Never seen them use a leveler to double check their shims and they cut out faucets holes after they installed cutting the holes dry as it began to smoke they poured a cold bottle water over holes to cut hot and cold doesn't seem to make sense to me and would think it could crack. Right then I should've said no to the job but kept being reassured that they know what their doing and let them finish. I've asked about the scratches on surface and marks around the edges and was told it was from the Machine that cuts granite and all would be polished out. Just let him do his job I'm told. I noticed one slab was not cut even and left a gap from the wall.He began to add colored putty to edge that is seen walking into the kitchen and was told well just add tile and you wouldn't see it. Well maybe make your cuts straight instead.So now after all the money I'm spending I have to add a tile job too that wasn't our plan. They even had the balls to bring in a super short piece for a smaller top of an end cabinet that goes next to stove and when I showed the guys they shrugged their shoulders and said they don't speak/understand English. Why even bring this piece into my home if it's nowhere close to fitting? Giovanni says he can glue a piece together to make it fit as they don't have any more of the slab left over. Again I should've said take all the pieces out of my home as I'm already not happy with the job.But was told not to worry they would fix and make all right. I spoke with Dru about all my concerns and she said it's not about the money and she will make sure the job is done correct and I'm happy with the final results.So I'm out looking for tile now and see not only do I need tile I need thick tile as the gap is so thick the tile would slip right through. When I say this to them I'm told by the time I add the tile mud I won't see gap. And would give me a discount towards having to get tile as money isn't in issue it's about my happiness in the job. No money discount amount was said at the time but I did say it's costing over $900 just for the tile and not adding material and contractor.Weeks for by as they ended up having Covid.Giovanni comes back out to take measurements for the small new piece replacement.( as they never made a template the first time around )I bring up my concerns of the cutting marks and unpolished look of edges and scratches.He uses a Black Magic Marker for some of the small scratches and says the next time he will work on the edges. He worked on a small hole that was next to a seam ( that looked like it got broken off ) and said once the tile is up you won't see the gap between the granite and wall. But why was it cut short - crooked on this one piece the other pieces are straight and somewhat tight? Again shoulder shrugged and said they will make right. And in all this time I had the counter tops covered over the sink and everywhere else as I feel like the work is still in process and don't want to be blamed that I did something wrong to the counter tops. So a new slab was purchased and I was told it cost them $3000 for it Well maybe you should have purchased two the first time around and the guys would've felt more comfortable cutting slabs and wouldn't have made mistakes. So Giovanni and Dru come out after work to add the small section of countertop unprepared doesn't even bring sealant to glue top down. They do however brings other stuff to work on edges and scratches I point out scratches on new piece and he begins to color it in with marker ‍‍‍ Well just stop and don't do that to the large scratches. They seems to be in a rush to leave and collect rest of money. So they leave the "black stuff " for me to deal with the edges myself. I asked well remember you said a discount for me having to purchase tile Dru agrees and says how about half so I only received a $500 discount! I really think it should've been more as I didn't make all the mistakes and sometimes a business has to take a loss. This job has been in the works for over month now and I now noticed three cracks around the sink one where the faucet goes ( cold water was poured ) and the around the sink edge / corners I send a message and it take four hours to get a response of "it's a natural stone and cracks are common" I had to write a short review