This is the letter I emailed to this company today.. I hope it helps you to NOT use this company. No insurance on vehicle and it was impounded by police was the story I got from Stefanie. Please see my email below. Hello Stefanie, I wanted to touch base with you regarding my daughters wedding on Saturday afternoon that your company did not show up for. I reserved your company back in early January and paid you in full at the end of March. Unfortunately for us your company was providing all the pictures for the wedding and I did not have a back up since I had spoken to you numerous times and again Friday night before the wedding and was reassured that everything was set and there was "no worries." I don't know what kind of business doesn't have insurance on their vehicles that they use for transporting photo booths and why there wasn't a back up vehicle sent. That option wasn't even presented by you or your company, actually there was no other options presented to me by your company. All you told me on your voicemail was you got pulled over but everything was fine and you were on your way. That was about 2:45pm on Saturday 6-23-18 and in your voicemail you said you'd be at the venue by 3:15. I finally called you around 4:30 to see what was going on and you told me that the "cop had towed your car b/c you didn't have insurance but that you had insurance since the 18th of June but it didn't go thru the system. You then proceeded to tell me that the cop dropped you off at gas station in New Berlin and you weren't able to make it. I wasn't offered any remedies or asked to come the 10-15 minute drive to pick you and the photo booth up which could have been arranged. You just kept going on about the insurance and how the cop wouldn't let you drive. I'm sorry that happened to you but I'm more sorry for my daughter who had a wedding without photos. I don't know if your the owner of Upstate Photo Booths or not but I would like to speak to the owner and if that's you then I would like to speak to you ASAP. You can reach me at 6** -***- 4***. Very dissatisfied customer, Please think twice about hiring this company. It will save you from stressing out on the most important day of your life. That first part was from June of 2018.
It has been almost a year and I still have not received a refund from this company. I have called, texted and emailed numerous times without success. DO NOT USE THIS SCAM COMPANY! IT'S NOT A LEGITIMATE BUSINESS! I will be pressing charges for theft if possible. I'm done waiting and have been very patient. Not even a text message to let me know the status of my refund.. absolutely nothing from them as of today 4/29/19. read more