They're open for business. They're taking some patients for some appointments. My mom comes here…read morefor her appointment. She came for an annual check-up. It took quite awhile. I waited in the car. Due to it being pandemic, I did not want to be inside. However, you are allowed to wait inside if you like. They are practicing social distancing chairs six feet apart, staff wearing masks and gloves, hand sanitizer is available and they're taking temperature at the front. I had to use the restroom and let let me in. Thank goodness. The staff were nice. The Facilty looked really clean.

I'm new to this health coverage, I'm grateful to be covered however I'm not impressed with the…read morelevel of care and concern I have received from Dr.Cruz. Had phone appointment with her, she never called. I rescheduled, was able to get spot same day, she called for this spot. During the spot I'm trying to let her know about my medical history seeing as I have 2 major health issues she seemed bothered and didn't seems to hear what I was saying. I asked for a letter for my boyfriends Union saying I have medical conditions that put me in high risk for covid-18. Boyfriend took leave from work anyway. I called about the letter because it's been a week and nothing in my chart about it. I also asked if she would like my medical chart from kaiser, I have been with them 28 years she said no we will start from scratch... like hell we will! Disappointed

I walked in today and was welcomed by the staff of this facility but Valerie was the one who gave…read moreme everything I needed to feel like I was at home with everything I needed . Her smile was bright and conversation was nothing less was perfect . If you visit this place I hope you feel the same way that I feal from her company . Good luck

If I could give zero stars, I would. My experience with Tracy Goldman in pediatrics was terrible…read more She started out very nice and caring, but that changed drastically when I began asking questions. She seems to believe her title makes her a god who must be obeyed. If you don't question her, you might like her--but in my experience, I would strongly recommend finding a different doctor.

Two weeks ago I went to the ER for a thing. I had to wait 4 hours before I could go back. I get…read moreit, It's an ER and I was not the most serious case. 3 Years ago, I had a hemorrhagic stroke. A big one. I was triaged within seconds. At the CT within minutes. And had meds a few minutes after that. Spent a week in the ICU. I realize sitting and waiting at the ER is a good thing. Nevermore so that my most recent visit. The ER team saved my life 3 years ago. If I have to wait a few hours so they can save someone else, I'm good with it.

My son injured his hand during a karate exhibition, and we scheduled an appointment with Kaiser…read moreapproximately 72 hours later. After X-rays were taken, the doctor reviewed them and stated it appeared to be a sprain. He recommended over-the-counter options like ibuprofen, Tylenol, or topical ointments and asked if we had any questions. I asked a simple and reasonable question: *"What is your recommended course of action?"* The response was that it was "all in the instructions," which amounted to a general list of medications--no clear guidance, no treatment plan, and no specificity around care. I then asked if a brace would be appropriate. The doctor replied, "yes, just go next door." Had I not asked, we would have left with nothing but vague instructions. From there, the experience deteriorated quickly. After receiving a brace from orthopedics, we left--only to be called back shortly after and told it was actually a break requiring a cast. Once back in the clinic, we were then told mid-process that it was a fracture and that a splint--not a cast--was needed. Within roughly 30 minutes, we were given four different outcomes: * Sprain * Brace * Break requiring a cast * Fracture requiring a splint This level of inconsistency is unacceptable and reflects a serious breakdown in internal communication and clinical clarity. To make matters worse, a few hours later I received a call from Kaiser Orthopedics asking to schedule a follow-up appointment **the next day**, despite being told in person that we should return in one week. When I tried to clarify the appropriate timeline--not just accept the earliest appointment--the representative became frustrated, spoke over me, and ultimately hung up the phone. At that point, I contacted Kaiser to file a formal complaint and am currently awaiting follow-up. I have heard criticisms of Kaiser's customer service in the past but had never experienced them firsthand--until now. This was one of the most disjointed, poorly communicated healthcare experiences I have encountered across any industry. As someone who leads operations across Northern California and Washington, I understand how critical communication, alignment, and accountability are. While my individual experience may seem small, it will absolutely serve as a real-world example in my organization of how failures in communication can cascade into confusion, frustration, and loss of trust. 4/22: follow up. Received another call from Kaiser asking when I wanted to be seen. Again, I asked when I should be seen? It's not about timely convenience. It's about proper procedure. I asked that they tell me when I should be seen. He said sir i dont know i was just communicated to set up an appointment. Then he offered me numbers to his supervisors so that I can call around and seek answers. Amazing. My expectations for customer service are not that high. I would never had made it to department supervisor at home depot 25 years ago if i had the same work ethic they allow at Kaiser customer support today.

So happy that my son didn't have to go all the way to Oakland for his hearing test last week!!…read moreRosie and Michelle were awesome. The test was punctual and we were in and out in 30 min tops! Didn't have to miss any work. Compare that to my follow up visit with ENT today, which consisted of a 55 min drive + 20 min to find parking and walk to the department + half a day off work and all that effort for only an 8 min (literally) follow up appointment with the PA. Please! Please! Please! Bring more pediatric specialties out to Brentwood! We need you here!

I've been here three times with my son who is on the autism spectrum. They are amazing. Super…read morefriendly and thorough. Having it so close to home has been VERY helpful it would be a nightmare trying to take my son all the way to Oakland.

I've been going here for treatment, labs, scans, and follow ups for the past three years. My…read moreOncologist, Dr Seaver, is wonderful; so kind and caring. Everyone I've had contact with is very pleasant and helpful. Highly recommend Epic Care in Antioch.

I have been treated by two oncologists at Epic Care Antioch. Both refused to investigate whether my…read moresudden affliction with diabetes was treatment induced. They said they didn't know what caused it, but that it definitely was not caused by the treatment they had given me. Both Dr. Pillai and Dr. Tong remained hostile toward me because I doubted their professional opinion. I have a new oncologist now. All of my doctors now attribute my new diabetes as a side effect from cancer treatment. I was right. It was obvious. These two doctors are some very disturbed men who become aggressive and adversarial if their poor skills are questioned and the poor skills do abound. I am convinced I would be dead if I had continued to be treated by Epic Care in Antioch. I swear that I am speaking the truth. If you value your life then you need to stay away from these strange men.

Dr. Pillai is an uncaring, rude, bigot. My dad has lung cancer and was just treated for a PET scan,…read morewhen he saw Dr Pillai. My dad was fatigued at the appointment and confused due to some medicine. My mom accompanied him to assist him and Dr Pillai ignored her, belittled her, and yelled at her multiple times. He only wanted to talk to my dad and yet interrupted him when he spoke slowly. When my mom told Dr Pillai to not interrupt my dad he became irritable. He rudely shushed my mom various times when she was asking reasonable questions about possible treatment and timelines. I was on the phone on the other line listening to everything. English is not my mom's first language and she was trying her utmost best to understand him but he was completely unpleasant and exclaimed that he won't change his personality to accommodate patients. He yelled "We're done here!" at both my parents. Either Dr Pillai is misogynist, xenophobic, or just hates his patients. If you're thinking of going to Epic Care please look for other options or at least try to be assigned to a different doctor. Cancer is hard and heartbreaking, there's absolutely no need at all for your oncologist, of all people, to make things worse.

I switched my primary care to Dr. Kolomey about six months ago and she has been amazing!…read more She even, without any prompting on my part, followed my recent ER hospitalization and jumped in to help with my care (my prior doc - over 5 years - NEVER did that!). Her office team, Patricia & Galina, are also better-than-great (again, in great contrast to my prior-Doc's office staff). Patricia & Galina should be Knighted! Given what's happening to my health, I may not have much time left, but Dr. Kolomey, Patricia & Galina are helping me get through this with patience and Grace! TNH

I called to make my first appointment with Dr Kolomey and was informed I was required to pay $500 a…read moreyear directly to them because it is a private practice. I reached out to my insurance company and they said this is not acceptable and would be taking it further. What a rip off.