Dr. Lucero is excellent--personable, easy to talk to, and consistently professional. He takes a…read moreproactive approach to care and genuinely prioritizes his patients' well-being, always going the extra mile. I highly recommend him to anyone seeking a top-notch primary care physician.

Dr Lucero is a great doctor who takes time with his patients to assess them, and put in appropriate…read morereferrals and labs etc. He has been caring for a family member of mine with a very complex degenerative disease and coordination of care for over a decade and has always taken the time to coordinate his care with appropriate specialties. Both myself and my husband switched our care over to Dr Lucero a year ago and are also pleased. As a nurse myself at another organization I am very picky with who I choose for primary care. Sutter East Bay is very lucky to have Dr Lucero who takes a holistic approach and time with his patients to assure great care is given and their needs are being met during their visit

This facility is a clinic not a hospital so we can only get limited care. There's no optometrists…read more(you'd have to go somewhere else). I think specialty care has to be conducted elsewhere. But you can get to see practitioners and get vaccinated here. I'm really annoyed at this clinic. I'm tired of these clerks/staff (whoever is slotting appointments) rescheduling our appointments without our knowledge. The fact that they call the day before to confirm your appointment then cancels it is unacceptable. The person at the desk stated that the tech that changed my appointment said "I came in to change it which makes me laugh. I never changed it. She confused us with patient. I wouldn't be so upset except that this is not the first time that this has happened. I'm just glad another patient was nice enough to give us her appointment slot. I hope this is the last time this happens. The quality of customer service when it comes to scheduling is really mediocre and needs improvement. However. I don't have any complaints about their clinicians or doctors as they've always seem caring and friendly. Also the clinic is clean which is another plus.

My auntie recommended this place and I absolutely love this place. My primary doctor is here and…read morewhenever I'm not feeling right or simply need a checkup I can rely on this place! There is plenty of parking but I bit confusing where to find the actual office as long you read the signs you will find the place. To check in you have to ring a doorbell and a nurse will let you in first taking your temperature. If everything is fine you will be about to come in and fill out paperwork if needed and are seated right away. A few minutes later a nurse will come in and take you across the hall where the patients rooms are. They will do the regular procedure to checking your blood pressure and weight all that good stuff lol. They will have you wait for the doctor once the doctor will come in and check you out and see what your concerns are. If you need bloodwork they will refer you to a laboratory up the street! Honestly feel like this place does look out for their patients and make sure their patients are taken care of!

Doctors are not in the office on a daily basis. My doctor is only in on Thursdays. It took 3…read more months to get a Wellness appointment. During the appointment, the doctor sits across the room and most of the 15 minutes is spent with the doctor fooling around with the computer app and was more concerned with getting a POLST form filled out. She ordered lab work based on my meds. I asked for a urine test--she said they are no longer automatically part of the Wellness exam--I requested the test. My lab results had some issues and they were not properly addressed by the doctor. I called the office, wanting to talk to the doctor, but she does not take phone calls so the front desk gave me a phone appointment with the PA. The PA said I must talk to the Dr. who ordered the lab work. So, now, I have to wait another month to talk with the Dr. At least the PA did order the additional lab work. Prior to this experience, there have been issues with meds and referrals. I guess if you have no health issues, this type of care would work for you.

I cannot believe how extremely RUDE the employees at this office were. I spoke with Amanda, the…read moreoffice manager and she was so condescending and horrible. I called to establish care and spoke with Sela who scheduled me an appointment for March 19th. I let her know that my insurance was a JMPN HMO plan and that I was going to call my insurance to have them post date the change of PCP for 3/1/24 since I'm currently under the care of another physician and cannot NOT have a PCP in the interim. She said that I needed to call and do that first before she could schedule me (why she scheduled me already before verifying is beyond me) she then said that the insurance needed to send them a letter with the reference number. I asked to speak with the office manager at that point and she said she would have her call me back. I then received a call from Amanda who was so rude. She said that it's her office policy that they cannot schedule until the PCP is changed on the card, even though Sela said that the insurance can post date it. She said that it's in the best info the office to do it that way. What about what's in the best interest of the patient?!! What horrible patient care. So a patient can't have a PCP while they wait a month if they have HMO insurance if you want to schedule with them. How does that even make sense. And like I said, I'm currently under the care of a physician for a medical condition and cannot be without a PCP for a month. She then said that her doctor would not treat my medical condition and that their office doesn't agree with disability. She says her doctors will only sign for disability for 2 weeks and that's it. Hmm for someone who is not a physician she was quick to diagnose and tell me what treatment I needed. I cannot believe that the doctor would refuse a medical necessity and I cannot believe that they have such a rude office manager. She also says that she's the manager so she makes the office rules and she made that policy. I asked to speak with the doctor and she said that she wouldn't take my call and that I could email. She then said "I actually don't think I even want to give you her email." So unprofessional. She then said "I'm going to hang up now because we won't be able to have you as a patient." Wow, just wow! I dodged a bullet for sure. If an office manager can be this unprofessional and the doctor allows it, that speaks volumes!!!

Dr. Heo is a combative Doctor. She strives in having her voice heard…read more She's arrogant, argumentative, and continues to talk over you. I got fed up with ridiculous long wait times for an office visit. She's only sees patients 1-2 days a week. She finds every excuse not to see a patient in person. If Telehealth doesn't function properly. She will bill you regardless. I decided to move on to a much caring physician. Safe yourself the headache, and unnecessarily high priced bills generated from her office.

Dr Heo is good, but her team always make mistake. Dr Heo gave me a lab order to draw blood after…read more6/1. I went, lab said the order is after September. I contact office , office told me it is corrected. 2nd time went, still not corrected. Call to request correct. Be told it was corrected. Send 3rd time. Still not corrected. I did not eat for 12 hr fasting. Now don't know how many more hour need to wait to have them correct it. Customer service said they will correct it asap. Now wait for 1 hr, still not corrected. Super hungry.

I have been treated here for a while now. The Dr's & Nurses arg good but you won't have any support…read morefrom staff. The staff are very rude. They speak to you in a condescending manner at the Brentwood office It's as if you are a bother. Staff is always very busy to follow up on prescription orders which can endanger your life. Mangers are the same. Please don't endanger your health by going here.

I am sure the doctors are ok but heck, the phone people and office staff can care less and were…read moretotally rude, made mistakes, too many mistakes and would not listen to me to explain and they kept telling me they cant accept my referals the way they are and i needes my PC to make both referals for them.. and i was like what? Why? So I have pulminiary referal and they scheduled me wth their cardiologist. Fyi, i also had a referal for cardiologist but was for a doctor office closer to where i lived. I was guessing they were like this because they didnt get both referals that they didnt want any so after changing my appointment day to the day the proper doctor would be in, they apparently also somewhere along the way changed the time of apppintment too but they only said the day was changed. So now, on that new morning I had alerts from my chart saying time to go to apt at 10am when appoint was scheduled for 230pm and my travel time there is over an hour. They told me i had to pay 50.00 same day cancelation fee if i still wanted to be seen in their office.. I then asked for a manager given all the rescheduling and mistakes made on their end and they told me they cant waive anything so, after a week and a half to end up like this then come here to see the other similar reviews tells me i want to be seen somewhere else so i told my Primary Care about it and they are setting up a refferal for a different provider. Beware!!

It's about Janice Tizon. She is the most compassionate medical professional. she is the only one.read more

Probably one of the best health places for you and your family! If you care about your health and…read moreyour kids health this is the place to go! The whole experience and vibe of the building is great and cozy!

This doctor is a total scam artist. I went in for an annual physical, which was free to me, and she…read moreknew this. She asked me about a small rash I had on my stomach and, because of that, I was charged for the visit. Anything outside of the normal physical would've been free, but because she asked about something outside of the normal physical would've, I was charged. She knew this would happen and, for that, I was scammed!

I started seeing Dr. Chuksorji for a little over a year. My experience with her professionalism…read moreand knowledge with her expertise I think she has the outsanding of very caring individual and understand the patients needs. She makes sures I recieved the concerns or problem that I brought up to her. I definitely recommend her as people PCP.

Dr Saini is one of the best doctors I have ever had. My wife went to her first and was so impressed…read moreshe had me switch over to her as my primary care Doctor and I am very glad I did. Because Dr Saini takes the time to ask questions and listen, she was able to quickly help me sort out issues that other Dr's had missed in the past. I'm also always impressed with how friendly she is and how she really seems to put patient's first. I recommend her to everyone I know.

Dr. Hardeep Saini is a superior doctor. I had a video visit, and she walked me through a very…read morelogical course of treatment. She is thorough, kind, patient, extremely knowledgeable and able to outline all of the implications of various courses of treatment. She paraphrased my symptoms and my concerns to be sure that she understood, and she also made sure that I understood her recommendations. I highly recommend her to anyone who is able to work with her. Your care will be in the best of hands.