My post-surgery experience was very disappointing. When I reached out to request a work release letter, I felt like I was inconveniencing the office staff rather than being supported as a patient recovering from surgery. The interactions I had with the surgery department felt rushed and, at times, condescending, with little empathy or understanding shown. Even the follow-up phone calls reflected a similar tone, which made an already stressful recovery period more frustrating. I expected a higher level of care, professionalism, and compassion, especially after undergoing a medical procedure. Unfortunately, that was not my experience. If I could this would be a negative -10 read more

If you think pills make you healthy Kaiser is quick to write prescriptions with no concerns for the many side effects. Many of the ones they prescribe are highly addictive and actually increase or worsen your condition. They also will mix many different prescriptions that have never been tested together. What they do is irresponsible and should be criminal. They have ruined many lives with over prescribing and addicting patients with absolutely no plan to ever deprescribe. Pills mask symptoms, do not fix problems and everyone has numerous side effects. I follow hundreds who have been harmed by prescription drugs and yet to find anyone on multiple meds doing great read more

My family and I did not know which of the two buildings is Building 1 or Building 2. Went to Kaiser to pick up at Pharmacy and now Kaiser has signs for which building is which and also signs for where to get COVID-19 testing, etc. Wish the restrooms are cleaner in both buildings. I believe that restrooms and the facilities at medical locations should definitely be kept clean and sanitary. read more

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This place has just gotten worse and worse over the years. I used to prefer Kaiser ER over any other but f*ck that at this point. Currently at the Kaiser emergency room for my toddler and there has been a puddle of vomit sitting next to me for the past hour. The "janitors are all occupied" according to the security guard. Also there is plenty of garbage all over the waiting room that has not been picked up for god knows how long. Have been waiting for 3 hours and have witnessed MANY people that came in AFTER my child treated way before my child. The care quality is also terrible. An older woman was sitting next to me and I overheard her say she had been here since 4pm (currently 3:32am) and she is just now being discharged. Her diagnosis was "dehydration". read more

Kaiser Permanente - Vomit sitting for the past hour. - Podiatrists Near Me - Antioch, California

Went in because I believe I'm suffering from a kidney infection. Spoke with the person....BEFORE THE ADVICE NURSE. She told me at 4:20 am this morning I should be expecting a call in 18 minutes. It's now 6:20 as I'm typing this and still no phone call. . I get into the emergency department because I can't keep waiting. There's a few people. 4 of them were visibly sick with either Covid, the flu or a cold or something and there were ZERO nurses available. M and they were all not properly wearing masks. No one to tell patients they need to keep their masks on. No one to say there are a few patients ahead of you. Not a single person enforcing mask wearing. It's ridiculous. This hospital in particular instead of screening people who possibly have Covid they let them waltz in without any regard for anyone. Let them take their masks off because they don't give a damn about anyone. All Kaiser cares about is getting money and pill pushing. I will go to Walnut Creek from now on. Disgusting. And you call yourself a medical office. More like a dump. Get better nurses and doctors and enforce mask mandates as Covid, rsv, the cold and flu are running rampant. read more

Having people stand outside in the rain and cold to get your covid booster is BS! Do better Kaiser! It's 48 degrees outside and windy on top of rain! You are ridiculous. If I would have known I would have gone to Costco, Walgreens cvs etc... complete crap! read more

Kaiser Permanente - Podiatrists Near Me - Antioch, California

Nurses are not compassionate toward elderly people. The social worker pushes back on helping senior citizens. It's all monetary at Kaiser. Which patient will create a greater revenue? That's horrific, and negligent on their part. I would never recommend Kaiser Permanente to anyone. read more

Updated review. A few years ago went to this facility and it was awful. What I have learned it was not Kaiser but the doctor we had the time. She is no longer there. We have a new doctor now and she has been very good. Since then my husband had a accident and was treated at emergency. The care was amazing. Fast forward, my husband now has AML (cancer), his oncologist is out of Oakland, as the Oncologist at Antioch recommended him as being the best for my husbands type of Cancer. We still go to Antioch for most of his procedures, it has been a scary road, and I would say even through the Pandemic the care has been very good. (usually due to time constraints) but I know John Muir is worse, the hospital is in Walnut Creek and so are most of the specialists. What a difference a few years make. read more

My wife has been in the ER for 2.5hrs now without getting any help!!! She has first degree burns on her feet and hands!!! They left her in a wheelchair and never said a single word to when she will get any help!!! They then put her in a room so that she can wait longer!!! My goodness!!! She's been in pain since we brought her in 2.5hrs ago!!! I am not allowed to accompany her inside!!! When will she get looked at?!?! I thought this was an emergency room?!?!?! read more

Dr. Johnson where are you? This guy has to be one of the worst doctors I have ever had. This guy is out of office or on vacation constantly. This morning I was supposed to have a video appointment at 11:40, got a call from his assistant at 11:30 changing it to call only. Then minutes later canceled because he wasn't even at work. I informed her that I wasn't very happy over the years with him. She suggested that I should consider finding another doctor since Dr. Johnson was retiring and he seems to have checked out already. This guy never served his patients properly. read more

Ouch! Foot Dr. visit at the Deer Valley facility. This hospital is always clean and actually refreshing to walk into. The ladies immediately direct you to the correct floor and give you step by step instructions on how to find your Doctor. Let's get back to the OUCH! I've had a neuroma on the bottom of my right foot for a couple years now. The pain is excruciating and it hurts to even walk barefooted. I was at the point where I would do anything to relieve the pain! Dr. Coggie referred me to Dr Razzante. He's a very nice Dr. and cute (I had to throw that in there)! He decided to give me a Cortizone shot in my foot. OUCH! The man (the shot) brought tears to my eyes! Good God! That sucker hurt but I do feel better. My foot feels weird but I'm not hurting anymore! If you have foot problems request him. He only works one day a week so get on his schedule early! I'm pretty much a Kaiser junky and wouldn't go anywhere else! Don't get me wrong I've had a bad Dr. once but only once! read more

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Best Kaiser in East Bay. Been a member Since 2007. Kaiser is the only way. Phone appointment or in clinic.

I love my doctor!! She actually listens to me when I talk to her. She asks me questions and always has a inteligent answer for my questions. She is very thourough and compassionate. Dr. Than, you rock! I have also had a mammo, sonograms and blood tests here and everyone has been so caring and pleasant. Love this place!! read more

What can we say it's Kaiser came here for a covet test got the results they helped me I was in and out there are one stop shop for everything they are my healthcare provider and provide health for me and my daughters read more

I've been a member since 1967..had my kids at Kaiser, husband passed at Kaiser, as well as my Mother-in-Law...now service sucks...I don't know what happened but things are not good. Sister new member, gets 2/3 emails a week about covid 19. I get none. She got email to schedule her covid vaccine appt. She is in her 60's, I'm in my 70's. I keep contacting member services, WHAT A JOKE. There is no one to contact and get help...Had a wonderful Dr, he fell ill and retired. Now nothing, only available locally, are for pediatrics and OB/GYN, of which I need neither. Only available doctors are in Walnut Creek, NOT GOING TO WALNUT CREEK, I DON'T LIVE THERE.... read more

I am so upset. I will have a lot to say when I call Kaiser about my complaint. A couple of Kaiser workers gave me false information, which is stopping me from making future speech appointments. I have been going to speech here at the Antioch Kaiser Permanente on Sand Creek road for years. I always had a hard time explaining, understanding information, memory, and stuttering. I asked 2 women if speech can work on my issues. They told me "yes." There was a speech therapist who helped me with my problems before I saw Norma. Norma was my last speech therapist. That woman is rude. I even told Norma I was told that they do work on those kind of issues. The speech therapists I met before I met Norma gave me a pen and paper to work on explaining. I refuse to work with Norma again. I was confused because Norma told me that speech doesn't work with explaining and understanding. I didn't like how she spoke to me either. I gave her a long example. I will admit my example was personal, but I was trying to tell her that I repeat information in my personal life. I told her I have a hard time understanding sometimes in my personal life. I have a hard time explaining information in my personal life, so I gave her an example. If I can't use my personal examples to explain and fix issues with explaining, understanding, repeating, ect, in my life, then I needed to be told that when I called to make that appointment. She prevented me from trying to make another appointment. She even told me not to come back. I tried to be nice by telling her that I could come back to work on something else. She told me not to come back. I called Kaiser a few days after I saw Norma. I asked a woman who works in the speech department what speech therapists can and can not work on. I know they work with stuttering, and I think memory as well. That's all I know. The woman told me she didn't know what speech therapist could and could not work on. I asked someone else who works at Kaiser. She doesn't know either. Why work at the speech department and don't know what speech therapist can and can not work on? I called to complain because after 2 women told me that they do work with my issues I just recieved a letter saying that I might not be able to go back to speech, all because I recieved the wrong information. Kaiser needs to stop giving out false information. Kaiser needs to get it together. When I called to complain about Norma, I complained about how rude she spoke to me. I complained about being told the wrong information. I did not make a complaint just to be told I can't come back. I made it very clear to Norma that I was NOT asking for opinions or advice because I understand that's NOT what speech is for. Norma failed to understand that there are a lot of people in my life who tell me that I don't make sense sometimes. It's embarrassing. Regardless of whether speech works on my problems or not, I should have been told that they couldn't work on my problems like that before I made the appointment. Sometimes, I'm asked, "What are you making this appointment for?" Before the appointment was made, I should have been told that they don't work on that. Not be told that I can't come back. I hope this problem will be fixed. read more

Went for 2nd COVID VACCINE At Sand Creek Brentwood. The process was very convenient very easy. In and out in 5 minutes. I would have given 5 stars but the woman who gave my injection was not friendly barely cordial. Kaiser, this employee can do better. Basic professional friendly patient interaction should not be hard. read more

Clean , nice parking , we got here early and no one is here. Lunch. Facility looks good! This is for my fiancé's throat check up.

Went in for a biopsy and had heavy bleeding after. I complained daily, went to the ER a few times and was always sent home. I had emergency surgery on Christmas due to the heavy bleeding which could of been prevented if someone would of just listened to me!! I emailed the doctor to let them know which I'm sure they already knew and they ignored me yet again. I filled a grievance in April we are now in august and not one person has reached out to me. I have left several voicemails for the case manager and she ignores me as well. I filled a grievance on regarding my ignored grievance and yet I'm still unheard smh. read more

My family loves Kaiser. When ever we switch jobs one of the first questions we ask is do you offer Kaiser. If it's a yes makes the decision much easier. Hey look who likes doctors or hospitals not many of us but when we need them I bet we are all glad they are here for us. I have zero complaints as of now about Kaiser. read more

I schdeduled a therapy appt from kaiser and they were supposed to call me back but never did, and I scheduled an appointment for today for Covid reasons and the dr had to reschedule because apparently he called out or something. Wtf and your app sucks. read more

Normally I wouldn't do this but my experience here has kind of turned into something I wish that never happened. I went in fall of 2019 to have a benign tumor, which I thought was a cyst, looked at. It was small, about 5 cm and I told the doctor it all happened when I got a small scar on my shoulder that healed and eventually formed a lump that has been there for about 5 years or so. I didn't know any better at the time of what it could be but the doctor just measured it and told me it was big enough to be surgically removed. Without doing any further tests to truly find out what the benign tumor could most likely be, the doctor told me that head and neck surgery would be calling me to schedule an appointment. I went ahead with the surgery and I recovered well, but once I healed I got an even larger benign tumor on my shoulder. Frustrated, embarrassed and busy with school and work, I just wasn't able to go back to kaiser to have it looked at. Lucky for me, I was working with a registered nurse who was studying to become a nurse practitioner, telling me that it is most likely a keloid scar. And for those who don't know what keloid scars are, they are excess collagen build up when a scar is healing. I've reached out to plastic surgeons and dermatologists in East Bay Area to see if any practices do keloid scar removals and apparently, the ones I contacted do not do them and I understand why. Surgically removing a keloid scar has a high percentage of a keloid scar growing back and sometimes larger. So now I am stuck with a larger benign tumor that is about 2 inches from the surgery, and this all could have been avoided if the doctor who diagnosed me just ran more exams or sent me to a dermatologist who specializes in many sorts of skin conditions because what I had before was not a cyst and was most likely a small keloid scar as well. They even told me in my results of the surgery that it wasn't any cancerous cyst, but a scar. The whole moral of this story is that, look for other opinions before committing to such procedures that one doctor says is a must. Holistic approaches are out there than ending up with a unsatisfied product. I could care less about the scar but the negligence of a doctor to believe a patient's self diagnoses is just plain lazy. I have been going to kaiser my whole life, I even volunteered there, but this experience has now changed my life forever. I can't even wear a tank top without feeling self conscious about my tumor being exposed to the world read more

Kaiser Permanente - Podiatrists Near Me - Antioch, California

I absolutely love this location. Toms of parking, clean & just all around a great hospital! The 24 hour pharmacy is the best since I am always awake and can come super late when nobody is there. The labs are pretty quick and I never have to make an appointment which is nice. read more

I am a member of Kaiser which is good to see some of the different hospitals around the area. I came here to see a friends after surgery, I did not know exactly where I was heading but did encounter several friendly staff member along the way to help guide me to my location. This hospital looks very clean, actually it looks new. The restrooms were outstandingly clean and the staff was friendly, guessing that is what happens when you like your job, and it shows. I do not know out the other services here, but overall very clean and friendly place is exactly what is needed here. read more

dont go here theyre very slow and unprofessional the er is filthy and the nurses are only in it for the money thats bs help people when they need to he helped not when you feel like doing your job read more

How do you rate a hospital kinda hard but ok loved my old doctor got a new one seems pretty cool never had any issues here so that's a good thing the physical therapist is amazing is explains everything he does and goes in to detail about anything you ask him read more

Kaiser is one of the worst medical plans I have ever have, bad service, and they never think about the patient, is always what is best for the company. I regret having it. read more

Excellent hospital with good setup, latest equipment, overall efficient and friendly staff. Very satisfied with services through Kaiser in general at all locations. read more

In & out in 2.5 hours. That's amazing!!! And that included CT scan, bloodwork, etc. Nurses are super efficient and professional.

Just sad how this place gets worse and worse. Awful employees throughout the entire hospital. One laughed at me when I broke a bone and another caused my aunt's stroke, thanks Kaiser for hurting your patients. This place needs more malpractice suits against them. Incredibly unprofessional and disgusting behavior. read more

I have to give my highest praises to Dr. Graham Hamilton and ALL of the staff that I've had the pleasure of being treated by at the Deer Valley Kaiser in Antioch. I've only been there twice, once for a consultation with Dr. Hamilton regarding my 4 year chronic achilles tendonosis pain and then my surgery yesterday for my right achilles' tendon repair. I felt that I was heading out to a resort because the hospital is in the beautiful green foothills of Antioch about thirty minutes from Walnut Creek out to the four or five year old fascility. Everyone I spoke to that worked there was so helpful and friendly. I felt like that the staff was even better then being at the Ritz-Carlton and that they all really loved there place of employment. The hospital was crisp, clean, well designed and decorated. As for Graham, that is what Dr. Hamilton insisted that I call him, ( how crazy cool and real is that )?, relaxed me right away with his confident and reassuring smile. I kid you not when I say that he is the coolest, most down to earth, no B.S. doctor that I've had the pleasure of working with. I feel like we collaborated and that he understood my condition and that he had a very hopeful solution for me that my five, that's right five other physicians could not do for me. The surgery I had is a pretty new procedure but I am confident that there will be major improvement. It's only been 24 hours and I am amazed that I am almost pain free and that I'm fairly mobile for being in a boot. So I have one right achilles done and now my left one to go and my fingers are crossed. I have met many people that have had this injury, most of them being endurance athletes and runners, and now they may have a solution for their achilles tendon pain. This was a non intrusive surgery that uses an ultrasound needle with a jackhammer at the end to break up the scar tissue. I am praying that this does the trick but I know that it has worked on countless others to get them back on their feet and active again. A little word of advice, don't wear crappy shoes!! If you run, buy the best running shoes that fit well and replace them often. Stretch your calves and hamstrings as much as possible and lastly don't let anyone you care about wear CONVERSE SHOES!!!! They are so bad for your feet and you are better off going barefoot. SERIOUSLY!!!! read more

I never thought I would say this but I really enjoy Kaiser. I love my Dr. and the fact everything is pretty much contained in one building is great! I've had mostly friendly doctors and nurses, the offices are easy to get in and out of and it's clean! read more

Horrible experience in the emergency. Been here since 2:28 am and now it's 9:14am. Irresponsible careless nurses at night shift and clueless doctor. Save yourself the time and money and get any other insurance but Kaiser. The nurse forgot to give my dad medicine not only that each test result took 2+ hours because they have 1 radiologist reading all Kaiser reports imagine what kind of staffing they have. They have more cleanining crew then radiologist. The nurse says it is holiday time so they are busy. Well dumb ass next time I will make sure my 77 year old father does not get sick around holiday times. The best thing to do is complaint to the manager and demand to leave. Thats when you see these nurses smiling and going above and beyond. It does suck to do that everytime to get treated like decent human being. I said discharge him I am going to take him to Walnut Creek Kaiser guess what they did check the amount of patients in walnut creek which was 30+ and they only had 16. So you idiots are telling me that wait time for 16 patients is 7-8 hours. And trust me when I say there is no shortage on staff, because they are busy playing with their Santa hats and giving each other gifts. I am sorry didn't you idiots took a oath to take care of patients. Ain't nobody getting free shit here. Everyone who wrote a bad comment pays for the service. Without us you won't have mouth to feed. Before you goof around think of John Muir or other major hospitals being everywhere their emergency going with 5 stars throughout each department trust me you would be begging for patients or praying someone to get sick just so you get paid. Waste of time for sure! And the advice nurse line you have to wait 72 min to get to someone or come to ER for 8+ hours choice is yours. Oh bring ear plugs because the monitors will beep before a nurse checks in. This only goes to emergency department! I really hope you get a strict discipline or some sort or punishment. Oh check on yelp at corporate Kaiser Permanente they have 1.5 stars. Kaiser thrive on idiots nurses and dumb ass doctors. read more

Worst help ever. I would never recommend this place to anyone. The doctor talked crap about patients half the time I was there and did nothing to even help. read more

This hospital is the worst. Once I was assigned to a doctor, each and every visit was always a new face. I felt like I was getting passed around to people that didn't know anything about me. Personally I prefer going to the same person for every visit. It feels more personable and it also feels like they are giving you the special attention you need. read more

Kaiser's doctors truly do care about their patients. The hospital is always clean and the staff is always friendly! Great OB/GYN doctor is Dr. Candiotti! She'll give the facts to you but in a compassionate way. I got my IUD with her, and she talked me through the whole procedure, and made sure I was completely comfortable with everything that was going to happen. Advice nurses are also always super friendly and helpful. Dr. Ratchmat is a great pediatrician. I recently turned eighteen, so unfortunately, I am not under her care anymore. She is so understanding of mine and my siblings' problems, but also cares about my father's well-being. She has always, always, always wanted the best for my family (and for all patients, I'm assuming)! She's an absolute sweetheart, and I highly recommend her if you are looking for a pediatrician for your child because not only will she care for your child/ren, she will also care for you. Setting up an appointment is now available online, so if you're nervous about phone calls, fear no more! Love Kaiser Permanente! read more

I currently am asking myself why the hell I am writing a yelp review for a hospital, that makes no sense, because if I am dying, I am not reading yelp reviews to go to a different place to survive. There is one very simple answer as to why this is being written, and it is Ping Pong. Yes, you read that correctly, they have ping pong in the courtyard. Have you ever been there for that awkward conversation between your sister-in-law and mother about the sensations of child birth and the pain and bodily issues? No? Well, when it happens after your niece is born, you will pray to whatever God you believe in for an outside ping pong table next to the cafeteria to which you can run and hide. Thank you Kaiser, thank you so much. read more

I'm not very happy with my mom's admission. Call light was not left in her reach. She was calling out for help to someone that she could clearly see at the nurse's station and was ignored. Not cool Kaiser. read more

Top notch care by nurses and staff that have always been nice and helpful in every way. Whenever someone gets hurt and needs urgent care, I always take them to the deer valley ER bc I know they will get care they need promptly and effectively even if it means having to drive from antioch to my dad's house in Richmond to pick him up and then right back to antioch deer valley. Sure it sounds extreme to devote an hr and 1/2 commute for someone who needs to be seen right away but if u went to any other kaiser, especially RICHMOND kaiser, ull get there in 15 min but ull wait 1-3 hrs just to be called by triage to check u in!! And don't even talk abt the kind of care ull get at richmond kaiser! It's more like who-cares-kind-of-care. Deer valley is properly staffed but educated ppl who still enjoys what they do for a living. read more

Having very good luck with Kaiser lately in getting referrals to specialist for some medical issues. Dr. Paje is second to none when it comes to a general doctor. Very pleased read more