I've bought multiple furniture and home decor items here, each time I've been impressed by the quality and value. I've also consigned here and have found the experience to be professional. read more

I live not far from this place and drive by it a lot. It is one of those places that you have to go there with a purpose I think . I've sold many things through them and have bought a few things from them. I got lucky in the things we scored on I feel, they do take furniture but only if it's in great condition. I appreciate that to be honest . They have recently added more art and we've noticed that more people are present to greet us ands ask if they can help with anything as well. Have to be patient if you are looking for something in particular. read more

I really like the quality of pieces they carry. It is spacious, well lit and easy to navigate.

I have a serious pain condition, insomnia, and am sick. I went here to find something to use in my house. The owner came over and said that we were really checking out the chair. Yes! It was $300 and used. I told him I had to think and asked him to hold it. Gave all info. Knowing I was bedridden, he said, "Go home and sit in your bed and think about it." How rude! The person who helped bring out the chair damaged it, and it now creaks. I should have looked more. Go to downtown Milwaukie. Mafe's Mall. Store on the right while looking at the two places. Upscale is rude! Also, and I mean this. It is overpriced, has a lot of furniture that is worn. I buy used, because new is so toxic. Old comes with fire retardant, dust, and years of butts on the chair. It's not going to be as good. However, this place is very bad. If you go, try the chair out many times, and do not allow them to be rough with it. Never again! read more

I have purchased everything from couches to art work at this business. The items they have rotate often and are of the highest quality. The prices are fair and the service is excellent. Their delivery team is also efficient, professional and respectful of your property. read more

I've go to this place for years. I still haven't bought anything from here. I find the prices high and the stuff dated. One couch I liked almost talked my husband into getting then we looked up the name and found it cheaper at Macy's with a code and free delivery. I think you can do better by shopping online mark places for furniture. Just my .2 cents. read more

I love Upscale Consignment. Their inventory changes frequently, they keep their website updated with photos. I have called and put items on hold to view in person on multiple occasions, since I am usually looking for something specific I keep up online rater than just wandering through the store since I live an hour away. In 2012 I purchased a beautiful, custom desk with Queen Anne legs for $325, I also bought a matching printer caddy for an additional $50. I was thrilled with the purchase since I had been looking around for quite awhile for a desk for my office in my new home. Consignment takes some patience and perseverance, but the payoff is worth it to me, I could have spent at least 4x more on an inferior desk. The staff has always been friendly and helpful. Whenever I am shopping for something I check out Upscale Consignment's online inventory before I go anywhere else. read more

Be careful when purchasing furniture from them! We recently purchased a bookshelf advertised as a "teak bookcase". Apparently because they did not say, "solid teak bookcase" this means "teak veneer". I also learned that they can call any sort of veneer teak, oak, etc. I consider this to be massively misleading to the consumer. When the bookshelf was delivered (also...their delivery company is massively overpriced) I noticed it sways. We called and spoke with the owner to see if we could get some of our money back, but we were not successful. COMPLETE SCAM! read more

Big warehouse with lots to see but I think they could benefit greatly by hiring people to do curating that know more about furniture and different styles as they have plenty of room to cater to many aesthetics. But the man who selects items tends to choose very boring, traditional styles. So you really have to get past all the "ho hum" and search to find a gem. When I dare make the long trek, I always hope to find something to purchase but typically walk away empty handed. This place COULD be amazing! read more

Buyer beware! This place is sketch. Just bought $850 worth of office furniture with locks...but no keys. After the sale they mention that unless it is listed as "with keys". Last time here for me at this cheapo place. I'd recommend craigslist or Facebook marketplace. read more

If I could give this business zero stars I would! We walk in and we aren't even greeted or asked if we need any help! The male older clerk walks right past us . The prices are "sky high "which is insane because I can go on craigslist and get 100% better deal! We walk out and he's talking to the lady at the front desk and doesn't even say a word to us! Really? Needless to say they will never get my business and I will let everyone I know know that also! read more

There are only a handful of furniture consignment shops in the area and this is one of the better ones. Unlike another one in our area that doesn't mark down, this place drops the price by 5% every 30 days. They usually have a decent selection. The prices are a little high to begin with....but it keeps me from having to search craigslist and go to a strangers house...where I'll feel pressured to buy whether I like it or not. I've met some pretty creepy people off of craigslist...so yeah, I'll pay a little more to avoid that. And if I really don't want to pay the price I can wait and if it's still there at the 30 day mark the price will drop. However, patience isn't my strong suite. ;-) read more

I have shopped at Upscale Consignment for a while now and I must say that the inventory is wonderful. I have purchased art, jewelry, and furniture there and could not be happier. The unique pieces and quality of everything is just great. I am always greeted kindly and the staff is knowledgeable and always available. Their prices are very good. I purchased a Mini Matlin Smith Grandfathers clock for an incredibly reasonable price. I just couldn't be happier. If you haven't visited their store, I encourage you to do so. It doesn't get any better than this. Christina Clark read more

This place is like a bad second hand store with high prices. If you consign anything they float on your money when they sell it. It took us a month to get paid. Absolutely a poor customer experience. Avoid like the plague. read more

LOVE. THIS. PLACE. Both for shopping at and for selling at. 1) Their inventory changes week to week. There is so much variety and so many styles. Is this place Ikea prices? No, but it's also way better quality so the pricing makes sense. 2. Their website is fantastic. Easy to navigate and it is nice to see what new inventory they get so that I can keep tabs on what I'm looking for. Mega great. 3. It's a "Mom and Pop shop." I believe in investing in local businesses because it makes communities stronger. This is a business where you can do exactly that. It benefits both the business owners and the consignors. 4. Selling my furniture here couldn't have been easier. Something I would like to add real quick: I see most of the low star ratings are complaining about not being greeted. Something I really LOVE about this place? The staff leaves you alone. Most other furniture stores they bother you your entire trip, but here? They are available for questions but don't hassle me at all. Did anybody greet me when I first entered? Most of the time, but not every time. Am I offended? No because I'm not crazy. INVEST IN LOCAL BUSINESSES PEOPLE. This is one of them and it's great! read more

I have been in UC several times after driving by it for a couple of years. On their website I listed what I am looking for and when anything matches I am notified which was very cool. This is another place to get ideas and see a lot of nice furniture at a fraction of the cost of new retail. I was quite impressed with the brand names I saw (thus the name "Upscale" ) and the selection of leather furniture. I also appreciate the fact that I can look without being bothered like in some furniture stores. They have price breaks depending on how long the item has been on the floor. Also, not sure when but they started carrying jewelry and very nice dishes and fine china. Sort of like an estate sale without the odd feeling that I am invading someone's home. read more

Very overpriced for the kind of inventory they carry. I went in a few weeks ago, to check it out, and I saw Christmas items that were 30% off, even though they sell them at Hobby Lobby for the EXACT same price as what the sale items were. Hey. I understand you have a big warehouse that you have to pay a hefty price for, but if you're going to charge those kinds of prices?....have better furniture that actually match the prices. read more

I live in Eugene and have used these guys several times over the years with good success. They are our favorite used furniture store in Oregon, by a wide margin. Nice combo of surprisingly good quality and competitive prices. And they are large enough that we've always found several nice pieces on each trip. They have a good system of reducing prices over time which keeps their stock fresh and results in some nice bargains if you're lucky. Their web site is a good way to see what's interesting before making the trip. read more

I HATE being lied to and thats just what the middle aged man did to me. I've been there several times, always found something, paid way too much! I got patio furniture...later found same at Big Lots for much less... they need to get rid of that nasty sales man as he's a real deal killer for me. We will NEVER return....Craigslist is much cheaper, but takes a little work, but well worth it once you find what you're looking for! read more

Walked in and there were women chatting behind the counter, was not greeted or asked if I needed help. The prices were high for "upscale" consignment, they had a lot, but mostly outdated pieces. A man was organizing items right by furniture I was looking at, still no acknowledgement. I was very underwhelmed for what I expected to be an exciting visit. read more

I have been very pleased with Up-scale Consignment. I have purchased 6 pieces of beautiful furniture. The prices are very fair, and the condition is excellent to good condition as stated. I have found the Staff very helpful, and if I am not approached at first there is someone there to assist you, JUST ask, and you will have all your concerns addressed. I must address their Delivery resource. Been to my home over 6 times. Wonderful, and priced very well for what they have delivered. Retired here from area of 81/2 Million people, lots of Consignment stores, but NOTHING like UP-Scale. Portland Client! read more

Great assortment, quality pieces, fair prices right on the tag along with when future markdowns will be taken. I have bought from them as well as consigned with them and always had a positive experience. Honest and trustworthy from my experiences. read more

Went in looking for a desk for a home office, was ignored by the 2 salespeople. Went to the front desk, was ignored by the salesperson there. Prices seem too high for USED furniture. read more

We have purchased several items at Upscaleconsignment as well as sold a few items. The merchandise they take in are of very good quality so it is easy to find something you want to take home. I would recommend and have many times. read more

I made a purchase a couple of months ago here. I have to say when I first went in to look at the item, my friend and I weren't treated all that well. I was really disappointed but I kept watch on the item for a couple months and feeling not too great about making the trip over there, I emailed in about it...and much to my surprise: they responded very cordially. I called them and sorted out the details and went in and paid for/picked up my item. Everyone was very nice and friendly and the item I got was phenomenally priced. I am very happy with my transaction. My only advice to the business is: you would have made the sale 2 months prior (maybe) had you been slightly friendlier :) Still happy with the store and my purchase. Advice to future customers: if you have a price in mind, make an offer - the worst they can do is say no but they just might say yes! read more

I am rating this store and it's workers a zero. I have shopped at this store for many years and have spent a lot of money here as well. I am writing this review after this same event happening to us twice. On both occasions I have been quoted a price for delivery, only to have the delivery drivers show up to demand more money than I was quoted by the consignment staff (in this case Carson). They refused to leave until they received another ten dollars. I called the store, and spoke to Carson and he stated first that he wasn't working the day before when we spoke and he quoted me a lower deliver fee, only to restate that he was when I asked "then is there another Carson". My point is, as I am a business man, you are only as good as your word to your customers. This establishment has lied to me now on two occasions. While I have shopped here for years, I would advise everyone to steer clear from any place that can't tell their most valuable asset "their customer" the truth. Don't buy from here, there's plenty of other establishments willing to gain your trust and business. read more

I have made 3 purchases from this amazing store. The merchandise is varied and well displayed. Always of exceptional quality. The staff is friendly and helpful. I highly recommend them. Check them out! read more

Honestly, this would have garnered 5 stars had it not been for what I felt was excessive "dining room furniture" inventory.. Not sure how many folks are in the market for a "hutch" these days, although there were a few formal dining tables that were worth the attention. But this place has a lot of room, and I love the attention they have put into staging quite a few areas, not just furniture, but decor as well. It's a bit out of my way to go here but I see myself making the trek every six months or so. Prices for the most price were fair, a good deal actual on many things, and the quality was good as well. read more

Upscale is my new favorite furniture store!! I've gone in there at least 10-15 times since I first discovered them, and I've found a ton of great items each time! So I figured I should share their awesomeness with the world. First, the building is HUGE....they have such a wide variety of furniture, and they have used AND new furniture. All the used furniture is on a mark-down schedule, so if you fall in love with a piece, but it's out of your price range, you can wait two weeks and it's marked down 10%!!! This is an awesome concept, because this means that the furniture doesn't just sit there...their stuff is constantly rotating, which could be a bad thing for me, because I want to go in every week to see what's new :) The used furniture is always in excellent shape, I never see anything in there that should have gone to Goodwill or been in a garage sale. Their stuff is NICE...I'm always surprised that people get rid of furniture that looks BRAND NEW... Staff has always been super friendly and helpful, I saw someone on here said she got ignored, but maybe they caught them on a bad day, because I always get excellent customer service. And they were even kind enough to explain the whole consignment process to me, and how the markdowns work. AND, last but not least, they have a website with EVERY item in their store on it... with photos, descriptions, and dimensions of EVERY item! I don't know how they have the time to do this, I really dont...because they have a TON of stuff! But its fabulous, because if you don't have time to visit the store, you can browse the website to see if they have anything that you're looking for. Then if you do find something you like, you can call and they can hold the item for you for 24hrs until you can come in to see it. Awesome concept!! Oh my gosh, I could go on for days. We decorated my mom's entire summer house with pieces from this store! read more

I have purchased a few items at Upscale Consignment for my home, my office and for Mt Hood Vacation Rentals. I have always found good quality items for a fair price and with good customer service. And it is a lot easier than running all over town following up Craig's List ads which are not always reliable or accurate. Their website has good photos and descriptions and you can feel safe walking through the showroom to view the items on sale. read more

We bought a very nice table from Upscale consignment & jsut LOVE IT! Judy was very nice and helpful with our purchase. I loved it so much that I sent my Bombay Shadow box there & it sold with in the week! I still go back & look on their website that they update daily with their new arrivals & yo kind of get addicted to seeing what they bring in almost daily! Carrie D read more

More like overpriced consignment. Limited aesthetic value and high prices on average items. Sadly one of the few furniture consignment stores in the Portland area, but not worth the visit for most purposes. They have a few niche items of interest, but most offers earned a hard pass. read more

My family and I went in last week to look at a dining set we had seen posted on Craigslist. The person who spoke to us showed us to the dining sets and when I mentioned that we had seen the same set on sale for less elsewhere, the man told me I must be mistaken. I felt like he was fairly rude about it. They claim to have excellent prices but we did not find that to be the case. We went to another retailer and purchased the same set for $200 less. Today I saw they lowered their price. I understand that the customer is not always right, but I don't appreciate being told I am mistaken after I've done my research. We won't be going back. read more

I recently purchased a high-end loveseat at a very affordable price. I was impressed with the range of styles and prices, plus the high quality of the furniture. I also appreciate the mark down policy. If you're looking to furnish your home with durable, attractive, high quality furniture -- but you're on a budget -- then you must visit Upscale Consignment. read more

3.5 stars.... But I can't get that to show up. I'll err on the side of a higher rating. I've eyed this place for awhile, my family and I are redecorating and have been looking for a sectional. Because I have kids and dogs I've been hesitant to pay for a new sectional- but I do want quality. Upscale consignment has good, quality furniture and I would agree that the price is about 50% of full price- although there were some pieces that seemed priced very high ( but who knows). Several different styles of furniture are represented- so it was fun to look at all the options. I do think that the art is WAY over priced. My issue was the overall tone of customer service. We were greeted at the door by a gentlemen who was at the counter- but once on the floor we had no one to ask for assistance. I had no idea how to buy anything- so I ended up bringing the tags to the front (which seemed to have been the wrong choice). I asked if the price on one of the art pieces was negotiable- he curtly said no. (To be fair there was a sign saying prices are firm, but I hadn't seen it). After I said that I wanted to buy the two pieces (totally over 1000.00) the gentlemen asked the woman behind me if she needed help- she needed a check. He politely asked if he could get the check for her first- no problem. I went to put one of the tags back on an art piece that I didn't buy. The exchange was polite- but far from friendly or helpful. I got the feeling that I was not considered a very valuable customer. In the time it took for him to help the other lady and for me to put back the tag- I talked myself out of buying one item (300.00). When I came back to the counter- he was gone and a woman was there to help. She was friendly and nice. But I ultimately was put off by the exchange with man. He DID say hello at the door- but I had no idea what the process for buying was, no one assisted me and I just felt like he didn't think I should be there or he doubted I had money. Just a feeling I got, but looking through the reviews- it seems like a theme. My suggestion for Upscale is just to be nicer. Your inventory is great, I thought the furniture prices were reasonable but I felt like a burden. UPDATE- Ken, thank you for taking the time to respond! I appreciate your response and I wanted to let you know the sectional arrived today and it's in even better shape than I noticed at your store. It was a great value, spotless condition and I really appreciate your follow up. read more

I moved from SF in October and had a consignment store I loved there. I went to check out Upscale Consignment without any expectations and found both furniture and decorative pieces for my new apartment. They also have a delivery company they work with that can usual deliver the same day!! read more

I have consigned several pieces with them. They make that process easy and basically stress free. They are very prompt in getting consignors their checks, once items sell, and their policies seem fair. read more