Absolutely terrible! We have used UPS for several years (got packages daily with no issues!) Defiance warehouse has gotten a new driver and we have not received any packages in over 3 weeks. Several of these packages we have paid 2nd day air for. They refuse to drive down our driveway saying weather hazard - (2-3 days were acceptable of not driving down the driveway due to ice, the other times is just an excuse to not deliver). We are in Ohio, there will be some snow and ice. We keep our driveway clear (minus the part that we live in OHIO so there will be some - usually packed down on a stone drive!) Fedex, Amazon, customers picking up items come down my driveway every single day! We have had to drive 45 minutes to the warehouse to get our packages and we have had to drive around town to look for the truck to get our packages! My sister also gave the driver $20 after receiving her packages (after 8 days!) and asked him to please deliver to my address. He took the 20 bucks and never delivered. Highly suggest not using UPS during the winter months in Ohio! read more