I'll have to add mine to the long, long list of frustrated local residents with the misfortune of not checking online whether the nice item the ordered came with the Devil's deal of UPS delivery. The infamous 8:30p-9:30p pickup line was like the gates of Hell. It was incredible to witness the number of ways in which customers' spirits can be broken and shattered by the myrias errors which seem to plague this facility. A group of motivated high schoolers could probably do a better job running the place. On top of it, they don't seem to trust or take seriously the main UPS corporate system. The man at the counter told me not to put faith in UPS 800 number or what they tell customers, 'cause it's usually wrong. What a way to destroy customer confidence in a company! Will have to share with my 2 contacts in UPS management, wonder how they are dealing with this branch and it litany of mishaps. No need to elaborate on their mistakes; suffice it to say they made no attempt to deliver packages on two separate occasions and input a ridiculous excuse into their system "COMPANY OR PERSON UNKNOWN, NOT DELIVERED" where the main UPS customer service could verify within seconds that my name and residential address was correct on both packages, on both instances. I played the message left on my phone from this location to the main UPS customer service and I could actually hear them laughing on the phone. It would be hilarious were the joke not on you, should you ever commit the sin of living near here and ordering items online with a company which uses UPS to ship. read more

UPS Customer Center - Evening pickup understaffed - Couriers & Delivery Services Near Me - Secaucus, New Jersey

DO NOT SHIP WITH UPS - absolutely the worst service ever. If I could I could leave zero stars. I was supposed to receive a package on Tuesday, then it was changed to Wednesday. On Wednesday, I still do not have my package, so I called UPS customer service, they had no idea where my package was and why it was not delivered, but recommended to put it on hold and go pick it up at UPS facility in Seacaucus NJ. Not sure why I am paying for shipping, if I have to go pick it up, but since I needed this package by Thursday morning, I agreed to go. So on Thursday morning, I called UPS again to confirm that my package was ready for pick up, they confirmed it was. I went to Seacaucus NJ and surprise: they couldn't find a package. I spent almost $100 for cab rides! As of now, still no package. And I am leaving for Europe today (Thursday) and have no gifts to bring with me. read more

They just told me that my package was lost and I have to do a complaint but I can't summit it because it says that is on transit

This place is the worst...its delivery service and drivers are some shit....it took them a whole week to just process my stuff....Sad

The very worst! I was told that I could pick up my package at 8:30 PM. Got there at 8:20 and spent 45 minutes on line. Each of the 3 people ahead of me (45 mins for 3 people!) was told the same thing--your package is not here. The drivers don't get back for at least an hour. I don't know why those idiots (their word) told you to come here tonight. If I were you, I would do whatever I could to avoid going here. You will lose an hour of your life you cannot get back! Believe me, UPS is too big to care about their customers. read more

I gave them 1 star for answering the phone. Otherwise, excuse the language, they suck lemons. They left a package at the wrong address. I thought I was being nice to call them when I got to work to tell them to come and pick up the package at my house. I work 22 miles from home. I told them it was a shipment from Amazon. They told me that I needed the tracking number for them to come and retrieve the package that THEY left in error. Are you kidding me.....maybe I should tell my boss, hey, I have to take an hour off to go get a tracking number for the idiots at UPS. That would go over BIG! Finally, a supervisor called me back and was rude. He acted like I was a moron for not having their tracking number. Next time, maybe I should just chuck it in the garbage and have them pay a claim on it. Wow....no good deed goes unpunished. read more

If I could give less than one star, I would. I don't understand why the gov't insist on mailing with this carrier. They only mail packages with signatures requirements when no one is available. You cannot get a package delivered when you are actually available. Their call service do not know the rules of the office. I was told the call service work for them and not the other way around. If they work for you, tell them your flipping rules then. This company is a sorry excuse of a business. If you can get your stuff mail through a different carrier, do so. Don't give them your business. read more

Absolute worst customer service I've ever experienced. A driver from this location left a notice in my apartment building's unattended mail room that a delivery attempt had been made for a package, which required a signature, and they had "missed me." Meanwhile I had taken a day off work to wait at home and was sitting in my apartment waiting the entire time. No actual attempt was made, and I was forced to waste almost two hours driving out to this location to pick up my package late in the evening. read more

Secaucus, NJ, United States 01/04/2011 6:06 A.M. Out For Delivery Secaucus, NJ, United States 01/04/2011 6:42 P.M. Not ready for pickup on the 1st attempt. A 2nd pickup attempt will be made. LIES! FIBS! ASPERSIONS! DECEPTIONS! FABRICATIONS! I checked the delivery status at 6:58PM, 16 minutes after Big Brown decided that he was too tired and wanted to call it quits for the day. I was home all day... waiting... yelping... browsing etsy... tweeting... flickr-ing... hoping and praying that I wasn't going to miss my dr's appointment, alas, I did because the brown guy lied and said that he made an attempt to deliver my package, but he did not. No doorbell was rung. No knuckles knocked. No notice was left. Called UPS immediately at 800 PICK UPS and let them know what happened. Reached a sympathetic operator, who then transferred me to another woman, who I completely let loose on and later apologized to (as it wasn't her fault at all). As the package required a signature upon delivery and there was no way to have it delivered elsewhere or in a more expedient manner and of course, the guy WON'T be able to make another attempt this evening, the decision was made to have someone pick it up at the customer center. Normally, packages that aren't delivered after the 1st attempt CANNOT be picked up from the center on the same night, but they made an exception for me. Also, if the person picking up the package is not the person it was being delivered to, they'll need a note indicating that they were given approval. However, due to my situation, I wasn't going to be able to provide that note, so they let that slide too. The woman I was dealing with was so accommodating that she gave me her whole name, her direct line and a cell phone, in case something went awry during the pick up. As I am an avid online shopper, packages are delivered to my home on a regular basis. For one reason or another, I have been steadily becoming disappointed with the performance of the couriers in my area. This is not the first time, I have had to call to complain about a delivery. However, I will say that the customer center personnel has improved in leaps and bounds. But, I would never have to deal with them, if the couriers just did their jobs. read more

I totally DREAD when something I ordered is being sent by UPS they are HORRIBLE. They can't give you any idea of a time frame when pkg will be delivered so they say between 8 am and 7 pm well they do not always deliver by 7 pm or even 8 pm for that matter. Then if you call the main number for UPS they try to get in touch with these people on the 4 numbers they have but of course no one answers the phones, probably because anyone who would answer the phones is long gone home already. Explained I needed to leave for work by 9 pm and was told to keep checking the status. Told them that doesn't help because all the drivers do is ring the bell, drop the pkg on the porch and take off. House is right next to the sidewalk and the street so anyone can see the package sitting there and another tenant had their pkg stolen had to wait for the company they ordered from to investigate it so had to wait 6 weeks for them to even acknowledge pkg was not received and would send another by UPS again. Too bad companies wouldn't just all ship by Fed Ex, NEVER had a problem with them at all. read more

I have a large package from Amazon that they won't leave at my door so I opted to pick it up. They tell me to come during their evening pickup hours of 8:30-9:30. What a mistake! Showed up at 8:25 and have been on line for 35 min so far. Will be 45 before I ever get my package. Only one person working with a line of 40-50. Not good UPS, not good. read more

Oh my goodness, the wait here is ridiculous. There are 4 stations but there's usually only 1 open. It's not fair to the customers or the workers. Every time I come here, the line goes out the door and at least 2 people walk out because they lose patience while waiting. Very disappointing. read more

Had a package that was suppose to be delivered on 01/30/2018. They kept saying that it was in transit and on time. That was a lie as the package went into the black hole that seems to exist at the Secaucus NJ distribution center, on 01/27/2018 and was never heard from again. The shipper was told when he called customer service on 01/30/2018 around 5 in the evening that they would get the package delivered by the next morning on 01/31/2018. As of today 01/31/2018 it is still in the black hole at the distribution center in Secaucus NJ. They are either extremely careless or there is a thief in there some where. Also found out that when you call customer service you are talking to someone in the Phillipine Islands. As a result they can only tell you what the computer says. Which as of today 01/31/2018 says that the package is on time but still in Secausus NJ since 01/27/2018. read more

Wow, I paid for two day shipping and my package sat in Seacaucus for 36 hours Fri and Sat. Oh two business days of travel not counting pick up day or delivery day or the weekend. What BS. read more

Does anyone have a legit number to this location? Everytime I call they say I have called the wrong department so they have to transfer my call. I even asked one time for the direct number and the man I spoke to said its okay he will just redirect me. So I continued with that call ( november 2013). Just now I called this number hoping I would be redirected as usual but the lady I spoke to said I have to contact ups directly. I told her that I always get redirected and she said she couldn't do anything about it. So I said okay thanks and hung up. read more

Worst delivery service I have ever seen. I am reporting to the BBB for fraudulent behavior! I paid for 2 day delivery for a 50lbs package and it has been sitting at the Secaucus facility since for 4 DAYS! They finally said it was on the truck today and then I see that delivery was attempted but no one was there which was a FLAT OUT LIE! I have a video camera pointed at my front door. YOU DID NOT COME TO MY DOOR. BIGGEST CROOKS OUT THERE!! THERE IS A REASON THEY DON'T GIVE YOU THEIR PHONE NUMBER AND ONLY SEND YOU TO THEIR CALL CENTERS IN FOREIGN COUNTRIES!!! read more

I had to speak with customer service 5 times in the last 24 hours because drivers based out of this facility kept saying they attempted to have me sign for a package when they never did. My last conversation was with a woman at this facility who accused me of lying after I took off two days of work to wait and sign for this package. She had the nastiest attitude as she called me and my doorman liars claiming that her drivers stood next to my doorman while he called me. This happened three days in a row. She so graciously sent my package out again and I had to wait in my building lobby during a 4 hour delivery window to make sure I was there when the driver came. The driver asked me if anyone ever called me, clearly showing that this woman was full of it for claiming he watched as I was called. Absolutely horrible service and liars covering for other liars. read more

This is the WORST..... I can't believe this is a major company.... They lost a pkg worth over three hundred dollars the ups man left it outside my front door.... Then when you call the customer service dept. it's like your bothering them ( Michelle UPS ID # NTT1MTM) they connect you to another dept... I have now been on hold for over two and a half hours..... Horrible..... I will NEVER use this company..... We have an account with them threw our tanning salons that I am now canceling.... I will have our lotions company only send threw FED EX..... UPS is the worst company...... read more

We got 2" of snow on Tuesday and my package -- which was already there - was delayed 6 days because of severe weather? I live an hour away in NJ. Is nothing leaving the facility? This is hardly the first time I had a package held there for an unreasonable amount of time over nothing. read more

This is the worst service i have ever encountered!!!!! If I could give a negative score I absolutely WOULD!! They are infinite negative score. I have been here 2X, I have waited about 30mins in line and 30mins to have the truck unload it!!! DO NOT USE UPS!!! The regular post office does a better job!!! i would fire the entire management team at this location! Oh and they require you to match your shipping address to your ID!! IF NOT THEY KEEP YOUR PACKAGE HOSTAGE!!!!! I am an extremely angry customer and have told the business DO NOT USE THEM OR I WILL NOT BUY FROM YOU!!!!! ANY BUSINESS THAT USE UPS I WILL NOT BUY FROM THEM IF I HAVE TO SHIP IT!! read more

Hellish I guess who ever was working today didnt feel like doing their job so now I have to wait for 3 extra days to get my package but what I will take pride in is nothing that their job sucks and they will most likely being doing it for the rest of their lives. So with that being said I hope they enjoy their 3 day weekend read more

with GPS technology, UPS still cannot find my address for one week causing much delay and aggravation to my customers. US postal service is still most reliable and affordable delivery service. read more

They lost my package, which happens. Totally get it but they showed no compassion or remorse. Their explanation was that it is somewhere in this building, just don't know where. Worse yet, they gave me no direction on what to do next except call the shipper. These UPS employees didn't want to be bothered with my problem even though it was completely their fault. After many phone calls I finally got the shipper as well as UPS to put their own investigators on the case. Lots of disorganization, very poor customer service, and lots of frustration at this location. read more

This is the second time these idiots deliver my package somewhere else. What is the driver n drugs?! And they don't have 24 hour service.

Horrible service from an even worse company. The employees all look and act like convicts. They are not informed, rude and unreliable. You have a better chance of leaving your package buried in the woods and hoping the recipeint just finds it than sending it to them via UPS. read more

Absolutely...AWFUL. - High value (1k) 4ft. tall 70lb. package arrived at UPS Secaucus, Feb. 14th. - Three days later, I call. Where's my box, I'd like to come and get it. - We will call you back within the hour and let you know you can come get it. - One hour later, "you can not come get it. It's 'lost in the building' (said this several times). - Lost? "Oh not "lost", we just don't know where in the building it is." It's a high value package. They are treated differently. - You will have to wait until the morning to pick it up, or we'll just deliver it, it's going out tomorrow morning on the truck. - Ok, just deliver it. Next day. - Worked from home to receive package. - I'm calling (Secaucus number) to confirm my package went out. - No, it didn't. I have no idea why. - YOU (it was the same person) told me, today. - I know. We don't know where it is, it didn't get on the truck. - YOU ARE KIDDING ME. - Sir we have thousands of packages. - It's HIGH VALUE, VERY BIG. - Oh, it's high value? One sec. Waiting... - "It's on a trailer (so it was actually not in the building at all). We can't dig it out. I don't know why it didn't go today." - I will come and get it. - You can't. It's on a trailer. - SO GET IT OFF THE TRAILER. - We can't. You will receive it tomorrow. Another day goes by. - "It didn't go out, we don't know why." I tell them to escalate. They put me on hold, and eventually, a woman from Utah comes on the line. I have no idea what number they used to contact her, etc. - "Sorry about this. I am a supervisor, I will call them, and get this straightened out. It makes no sense. You will hear from them shortly." Waiting...I get a call, from Secaucus, same person as before. - "Calling to tell you your package will go out tomorrow." - It was supposed to be TODAY. The lady who called you, telling me to wait for this call, said you would either deliver it TODAY or that I could COME GET IT. - Sorry I don't know why she told you that. What number did you call? - YOU CALLED HER. - Oh I don't know anything about that. - YOU CALLED HER. - 10 minutes of babbling about how there's no manpower, etc. - We don't know where your package is. It will come tomorrow. And no package again, as of now, there is no update on status at all. It's not out for delivery, nothing. WORST...SHIPPING...HUB...EVER. TOTAL DEBACLE. read more

If I could give "0" stars i would! Once again the UPS hub in Secaucus NJ screws me! I'd been waiting for a package from the prior week with a delivery date of 3/14. It hit the Secaucus hub on schedule at 12:15AM on 3/14. Lo and behold I receive a package delivery exception at 2:47 AM stating that due to bad weather the package won't be delivered as scheduled. There wasn't a cloud in the sky nor any rain or snow the entire week including 3/14! I've been burned by the Secaucus hub countless other times but this time takes the cake! Disgraceful! read more

I signed up as a driver's helper and tried to call in today at 7 -- as we were told -- to find out what my hours were, where I'd be meeting the driver, etc. I called at 7 exactly and got no answer on either one of telephone numbers we were given. I tried at 7:15, 7:30, 7:45 and ten of 8; no answer at all. I tried at 8; the line was busy -- what is this, 1970?? no reply. At 8 by chance I got a sleepy sounding guy who answered the phone with "Hello"! This is a business; you will answer a business phone in a BUSINESSLIKE MANNER!!!! Where the heck did these people learn their telephone etiquette??? I had to ask him, "Did i reach UPS?" He replied Yes. I told him why I was calling and he said "we are all done with that." I said, "Excuse me?" and then he finally said "we already assigned all the helpers for today." I pointed out that nobody got the line during the hour preceding my conversation with him. He did not answer me. It amazes me there was nobody there and there was not even an outgoing voicemail advising me of the status of the hours for the helpers. I felt like I was in Las Vegas taking a chance on the roulette wheel! No, I felt like Dorothy trying to find the Wizard of Oz. Not great for people like us who are counting on the money from the driver helper's jobs. I can only imagine what I get tomorrow when I call at 7..stay tuned...same brown time, same brown channel.....arggghhhh.... read more

Worst center. Delays delivery for the slightest excuses.. a little rain/mud delivery postponed.

I made the mistake of calling UPS customer service (201) 867-1278. "Kathy" answered the phone with an unpleasant and mean tone, and immediately began to talk over me! She suggested that I should use the support online or call the 800 number and hung up! I called the 800 number and of course the line is machine operated. I went through the options and was still completely unsuccessful locating my package "at the local post office." I ended up e-mailing support online; this lazy and machine operated way of service is ineffective and completely unacceptable. read more

I am waiting for a package to be delivered to my sister. It's sitting in Secaucus with a status of "adverse weather conditions". It's not snowing there. It's not even raining there!! Too lazy to deliver when you're already a day past the "guaranteed" delivery date? You suck. read more

Understaffed and rude. Every time I go it is a long wait and a hassle. Just today I asked to use the tape while on line to save time. The worked screamed "no". God forbid I try to save everyone waiting some time. read more

I ordered a television through Best Buy which was then "delivered" by UPS to my house. My mother was home from work, my neighbor who doesn't work was also home all day... never saw any UPS truck deliver this package to my door. I get a notification from Best Buy as I am pulling into my driveway around 5:40 pm that it was delivered.... no package. I checked under my bushes, around the house, even in my sheds... nothing. However I then check UPS tracking and see that it was "delivered" to my front door at 4:40? As someone who works in imports and is consistently keeping in contact with shippers, carriers, and customers I can assure you that as the middle man we always use the utmost correct information and would certainly not post a shipment as delivered after the actual date of delivery. So I decided to give UPS a call and was told "it was probably just delivered to the wrong house there is nothing we can do". That was a $500 tv that your driver left on my front door EVEN THOUGH UPS's very own answering machine (because God knows you'll wait an eternity to get a human on the phone) stated that if you are not home the drivers will leave the package in an inconspicuous location out of harms way from inclement weather AND out of view from the street. So either UPS is: hiring incapable people of following their own rules and left a $500 delivery on my front step with no precaution, stole the TV I ordered, or delivered it to the wrong address and won't do anything about it. Do better.... read more

To Whom It May Concern: I am expecting a mail sent from NY to NJ which was sent on June 3 by express service which suppose to arrive on June 4. I have not received my mail yet. It is very urgent and I need was need it on June 4. It is Terrible Company and you have Terrible service! I will try to post to every where Info about your untrustworthiness!!! My tracking # EO99 4715 025U S Iskandar Mirzoev read more

Wow. I'm very impressed. This is the best service I've ever received in my life. No lines. Took my package. Scanned it. And I was on my way. Two thumbs up #UPS #UPSsecaucus read more

My experience with UPS has always been awful they charge so damn much for their services that its not even worth the money to buy cheap online. The duties will come out to say $30 and they add another $60 just for their charges on god knows what. read more

If I could give zero stars, I would! Drivers lie and say they delivered packages to your front door when they didn't. I came home several times and packages were left outside of the entire apartment building. Stupid fools. The thing about my building though is that we have cameras as proof to show the drivers are lying about where they leave packages. We should start a class-action suit! read more

Worst customer service I have ever seen. I don't know when UPS became a company that has no interest in customers. Packages are aways left outside of locked doors, although there is an inercom to be buzzed in. They just carelessly throw packages down, with no regard for "fragile" or "this way up" arrows. Refuse to deliver to your door. I have complaned repeatedly for 2 years. USE FED EX WHEN POSSIBLE". Would rate as zero if possible. read more

worse service ever!!! everything was looking good on status as soon as it arrived in secaucus NJ, i lost hope. I don't know what kind of employees work there but they surely cannot follow instructions. My package was to be delivered to jersey city even on their website it says TO: Jersey City but apparently whoever was driving the vehicle decided to make an attempt in secaucus instead of jersey city, now i have to wait for an second attempted. I called the ups they forward my request to secaucus, so i get a call half hour later the lady is in a rush asks me name and confirms for redelivery not even apologizing for mistake on there end. So she tells me ill forward this to the driver today, just as when i was about to ask her when will i be getting this delivery, she hung up. read more

I went here this past week to pick up my cell phone replacement as mine had recently broken. I had forgotten to print out the email with the tracking number, and explained when I arrived, apologizing and asking if it would be possible to look up the package with my license, name and address only. The man helping me was extremely rude, yelled at me, and then yelled across the store at his coworker "you need to get over here cause this girl didn't bring anything!" The man who took over my transaction was extremely polite, and was able to retrieve my package with my license in under three minutes. Clearly, it is not absolutely necessary to have the tracking number. The first employees behavior was extremely rude and condescending which is my reason for two stars and I will be writing to UPS. read more