I had 2 packages that I was returning to Amazon via UPS so I came here on a Friday afternoon. There was plenty of parking for customers and the facility itself looked like a huge warehouse. Even the customer area looked "warehouse-y" but I don't care about that. When I went, there was one lady in there doing something that didn't require assistance from the staff so I was helped right away at the cashier. The cashier was very nice and helpful. I asked him about the sign on the door that said they don't accept barcodes which meant that if you had a package that required the cashier to scan the barcode off your phone or something to print out the label FOR YOU at the facility, this facility cannot do that and you would have to go to an actual UPS store. This location can be easily found as it is HUGE and located close to the Hooters. Hours posted on their door as of 1/23/2020: Monday to Friday 8:30AM-6PM. read more

I waited all day they told me.My order was delayed would be delivered by 9 o'clock at 5 minutes to 9 at night.I'm told that due to weather, the delivery was canceled for the day.What a horrible company this has happened numerous times and the weather was fine and the driver is that obnoxious f*** read more

An awesome experience with JD and Kevin! They were so helpful since I walked it with an item and no box. They literally spent 10 minutes trying to find me a suitable box so as not to damage my item and get it to its destination safely. They are friendly? Professional and super-helpful! Thanks to them both!! read more

Bob, John, Joe and crew are the BEST. They are professional, helpful, and friendly. I heard the dummies in corporate are closing this location to make it self service! BIG MISTAKE. Many times, customers need LIVE workers like Bob and the guys, to accept, assist, and help customers and businesses real time. read more

Let's just say it's been the worst out of the worst delivery experience for me. I took off of work to wait for a large package and waited all day to get a email saying that the delivery man came. Which was a LIE. And I was wasted my day when I call to pick up order instead they said I will get a call to find out what time would.be best it's 730pm still waiting for my items that wore expected at my house at 930pm Waste of time fedex would never read more

Always such nice and helpful people when I visit! (Especially Bob and Kevin :)) Any issues they always go above and beyond to help

Does not accept Amazon returns without boxes but also did not accept my return that was packaged.

it was not good at all. There was a big gaping hole in my package. Thankfully nothing was stolen, but their security footage of a guy from the UPS opening the bag looking inside of it and leaving it on my porch then another incident was when I ordered a phone on Amazon and they told me, it would come at 11 o'clock in the morning on a weekday who is home on a weekday at 11 ? So they put a note on my door and I signed it and they didn't read the back where I freaking signed it three times horrible service. read more

I had a overnight air package being delivered to my home address. It was shipped on a Tuesday and was supposed to arrive the following morning. For the next 2 days the tracking showed it out for delivery, but it was never delivered. After calling the 800 number for help, they just kept transferring me around to 3 different call takers and told me they couldn't find the package I went to the UPS Customer Center on Smith St. in Farmingdale and the counter guys could not have been more helpful. They found my package in the sorting area after 20 minutes of looking for it. Thank you to those guys working the customer counter! Much appreciated Brian F read more

UPS lost my 7ft 80 lb package. I don't blame the hardworking drivers and customer service. I blame their tracking system.

If I could give it no stars I would, Henry who apparently has worked there for 35 years would rather curse in front of customers and bash his fellow coworkers than help customers. Don't work in the customer service field if you don't wanna deal with customers. read more

This location was hopping with customers... I thought I'd be in here for some time....especially since I went in to sign into UPS member system. Normally I've used the guest sign in but I thought I'd make it a permanent situation since I'd been so pleased with customer service shipping necessities as well as all the level of shipping & charges for parcel.... What a trip---- The UPSers aimed to satisfied and move us along quickly.. Success of official UPS SHIPPING MEMBER.. I should have listened to my families guidance long ago *************************************************** What I mostly love about UPS is there newly updated system to receive packaged Not home....miss them.....No signature needed..... Waiting right at the foot of your return home If UPS is not connected to our online shipping companies... we pardon not..... UPS never lets us down There drivers work rain, sleet,snow or shine Zero degree temperatures or a rocking one hundred and sixteen degrees.... Out in full force aiming to please of a timely target My boyfriend recently just ordered a piece of equipment for a job needed for his business and next day shipping....there in immediacy Payed $20.00 to get paid thousands for a job I'd say... that quit the pay off ... Beyond worthy For all business UPS is the solution Because of Ups the infrastructure within and drivers he nailed a big account ready and prepared Our family couldn't be more grateful for the trustworthiness dependability and value of United Parcel Service read more

I get about 4-5 deliveries a week (pandemic ordering) and today a young man in a private car wearing a UPS vest came and placed my package on the edge of the porch as not too obstruct the operation of the door . As he turned to go back to his car I opened the door ,he came back to move the package closer while maintaining distance and wearing a mask. He was polite, well spoken,and appeared to have common sense as I get some deliveries with the package against the door (not raining) and have to go around. My point is , I hope this temporary seasonal worker would get the opportunity to work full time. His attitude was great. He would be with your company as a great employee possessing such great personal interactions,good work ethic and he will care about the job he does as well as the job he has read more

They do note read address notes. My packages are always left were ever the delivery person feels he/she wants, in spite of specific location at address to ensure safe delivery!!! It doesn't matter how much damaged the package is the item is still left where ever the delivery person chooses. When I called customer service to complain about the quality of delivery the supervisor ensured it to be difficult to return item, that's a lot of help why they bother calling a department customer service is beyond my comprehension. I am stuck with this horrible delivery service because this is the only carrier used by the company I by from. Today I am waiting for my LAST UPS PPACKAGE. Should I mention waiting and waiting and waiting etc....... This will be the last time I use a company who forces such HORRIBLE delivery!!!! read more

Let's face it, the reason we all use shipping companies, in part, comes from the idea that we don't want to go to the store to wait in line. Miss your package delivery three times, and you'll find yourself waiting on line here. Over the years, I've become quite the expert of having nearly everything show up on my front door step without having to go shopping. But the mad Russian ordered a new iphone and it needed to be signed for. Both of us were swamped at work and we couldn't work out getting the package at home, so I made the trip one morning to go pick it up. Maybe it's just an affirmation as to why I don't like shopping, but walking in the UPS Customer Center store firmly reaffirmed my feeling. There were three people in line ahead of me- I'm thinking "good" - I'll be out in a jiffy. Nah..... They, of course were short-staffed, and while I watched at least thirteen customers come and go to either drop off or package their goods, I moved up one place in line. The one person who was serving the "pickup" line would come out and ask a few questions and then disappear for another ten minutes. Don't get me wrong, the help here was very nice when you actually got to your turn. It was explained that they were a few people short and that was what was causing the delay. Only after serving all of the other customers in his line, did a nice gentleman come for me to help me retrieve a package. I have so little time off, it is really frustrating to have to spend it waiting in line. Two employees to serve the 15 or so customers that came while I watched them come in, do their business and leave. Thankfully, they were very nice and apologized for the delays. But, my friends, I'll try to keep from coming here again as a priority in my life. Simply no time to wait in line for something that can and should be shipped to your front door. read more

I never leave reviews on here but I am so frustrated that I don't know what else to do. I can't get a single person on the phone, and I am about to lose my mind over the lack of service that I have gotten from this place. My package was shown as out for delivery this morning. Later in the day I was notified that delivery could not be completed because my "business" was closed at the time of attempted delivery... this was being delivered to my home address... where I was in the house at the time with my entire family! No attempt was made, and I do not know where my package is now. There is no main number to call, and the customer service help line keeps hanging up on me and refuses to connect me to a representative. This is ABSURD. I have hundreds of dollars just floating around in the mail. UNACCEPTABLE. read more

I had freight worth $3000 sitting here for 5 days and March 22 was the delivery date from 10am-6pm window..I stayed home from work and sat home all day and NOTHING!!! I called up at 6:30pm and was told my delivery was a half hour away.:I called back at 7:30pm and was told I was 1 of 4 remaining deliveries and it would DEFINITELY be delivered tonight.::I called back at 8:45pm and was told the driver was on his way back to the station and my appliance wasn't getting delivered tonight...I had workers scheduled for the following day which I have to cancel now due to this incompetence ...WHAT A WASTE OF TIME AND WASTE OF A FULL DAY OF MY LIFE.::Go Elsewhere..:Clueless!!! If I could give a zero star I would.. read more

Horrible Horrible. They answer, put you on hold, hang up. You call back and it resumes the same pattern. Yes they have your number to call back but does anyone .... NO read more

I just picked up a box from UPS @ Farmingdale. They were so polite & helpful. Even helped me to load the new wheelchair that I ordered for family member into my car. Just thank you read more

I walked in and had absolutely no idea what to do. There were computers to the left - clerks and shipping stations to the right. The gentleman I encountered was most excellent in assisting me with their computer and their process. Step 1: Go to the PC to the left - CAPS LOCK remains on. Enter shipping info for recipient and sender. If you want to add additional insurance, what's in the box, and then prints a lil tracking tag for your box when you're done inputting info. Step 2: Slap the tracking tag to your box and bring it to the clerks behind you. Step 3: Clerks pull up your information, weighs & measures (actually she knew the exact size without pulling out a ruler), collects payment, slaps the shipping label on the box. Step 4: Box goes down a ramp to be placed on a truck. I leave with no problems, no issues. And have my tracking information and receipt in hand with all the correct information. Roni's happy! BTW, this is not a UPS store. This is a Customer Center, which is a full-service center on-site of an actual UPS facility where shipments goes in and out through them. After speaking with the staff I also found out that you can call the number on the back of your missed delivery slip to arrange a pick up after the facility has already closed. But this needs to be called ahead so they'll have your package ready for you when you arrive to pick-up. This is a convenience to those who have a MUST SIGN delivery but can't be home to do so, so they can come after work to pick up their package. read more

I hope you don't end up needing real service from this location. UPS provides 800 phone number (dis)service, with lots of "I'm sorries" and "I wish I could help you's" but no answers. Our credit card was stolen over the weekend, new ones are being rush shipped and require a signature. In today's day and age is it reasonable to give a delivery window of 9am to 7pm and expect someone to sit around and wait? Would it not be possible for someone from Farmingdale to first of all be reachable by phone (631 number) and give a 2-3 hour window, or Couldn't the website say something more informative than "out for delivery". This is terrible service which reminds of something that is the same color as their uniforms. UPS wake up and provide real service!!! read more

Didnt even knock on the door or ring the doorbell while we were all home. Extremely unprofessional this ups has done this several times now.

Not sure why all the bad reviews on this one? Went in today with 2 high value packages - the 3 guys that helped me were friendly and fast (they seemed like long time employees as well) . I had a few problems because one package was going to Canada , but everything worked out.-------- ------------------------------------------------------------------ DO NOT GO TO THE UPS STORE- come here instead and save like 35% or more. Those UPS Stores are independently run by flesh-eating , money-grubbing weasels . Do not support them. Shame on UPS (The Company) for not monitoring them and not setting guidelines as to their pricing. read more

UPS is legit the worst carrier ever. Paying for expedited shipping means fuck all, if it rains they will call it a "natural disaster"(I shit you not) than deliver whenever they get around to it. No one in their right mind chooses UPS but we get stuck with them because they are so desperate for work that they undercut other carriers to land accounts with amazon and major retailers. I pray the free market reduces this abortion of a company to a smoking crater read more

The customer service here was fantastic. They held a package at this location for us to pick up. It was my wedding dress! They were extremely professional and nice. read more

They deserve a zero. Totally corrupt. Packages for delivery get to Uniondale and then are lost. Happened to me 3 times in 6 months. They don't bother to investigate and absolutely no follow up for the customer. Management totally rude and useless. Today they sent a delivery notice saying package was delivered inside and signed for. Well guess what no one was home and no package was delivered. I'm calling the Nassau County DA office tomorrow. Those will similar experiences should do the same. read more

Since 01-27 UPS has had me waiting for a freight delivery--then the next day and the next--WTF??? How do you morons manage to stay in business?? WTF is my delivery that you promised days ago?? Tracking Detail Tracking Number / PRO Number: 820408455 Status: In transit Scheduled Delivery: 01/27/2016 Service: UPS Freight® LTL read more

So the delivery guy stops in front of my house. Sits there for 5-6 minutes, then drives to the next house... didn't drop off my package or anything. Not to mention a week ago it said it was out for delivery then they miraculously lost it then today out for delivery and I still haven't received anything. Then I called customer service and the representative claimed they got in touch with the driver and he was "on his way back to me..." that was 5 hours ago... then they updated the tracking to say "will be delivered by 9pm" and it's still not here. It's 9:06. read more

Horrific Experience, I paid extra money lots of it for 5 boxes to be sent to me by 2nd day air. only 2 of the 5 showed up. I have a presentation today that I paid over $4,000.00 and without those specific 3 boxes missing I can't do it. I was told by there overseas office (Philippines I think) that nothing can be done finally after a lot of yelling and explaining I had the manager call the Farmingdale, NY office and was told that she spoke with an Irene who told her its a new driver and that the driver will get to my place between 4 and 5 pm today and can't tell the driver because he's new WTF!!! I needed it by 1:00 pm in order to make it to the presentation. I am dead in the water without them. First its their fault for not delivering on time and now its there fault again because of a new driver that they refuse to have him alter his route!!!! This Irene person could have done the right thing and save the day but doesn't care I will be suing them for $4,000 plus the extra costs for the 2nd day air NEVER AGAIN UPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

They Suck I live 3 minutes away and my packages always gets delayed. They don't ring bells while ppl are home and they are just totally unprofessional read more

Delivery guy shows up at my house looks all around truck tells me it's on his manifesto but cant seem to find it on his truck will Deliver it another day extremely unprofessional teach my kids not to go to school unprepared maybe UPS needs the same lesson read more

I also would like to give 0 stars. They are useless. Paid extra for next day early delivery. Of course that did not happen and now they just dont know where the package is. Supervisors have no answers. That is if you can actually find a supervisor. Its FedEx and the Post Office for me from now on. read more

Wish I could give 0 stars. UPS is horrible. I was supposed to receive a package that I paid RUSH shipping for because I needed the items for a trip on Sunday. Snow storm Thursday when it was originally supposed to arrive, I understand a delay. But Friday tracking info said my package was on the truck at 9am for delivery on Friday by 8pm. No package came. Saturday same exact thing. I called customer service at 5pm to see if I could pick it up at the facility, they told me sorry its on a truck, it will be delivered by end of day. Guess what? NEVER GOT THE PACKAGE and now they are closed until Monday. I will be using FEDex from now on. I noticed their trucks had no problem making deliveries on my block the last two days. read more

I've had a problem with packages making it to UPS Farmingdale & disappearing. Keep on top of your deliveries. If it says out for delivery at least it made it on a truck. If it says on it's way for days it probably disappeared. read more

I have a UPS business account. I had a package arriving two days ago, the driver that never showed up. My regular driver was off that day and his substitute never even attempted delivery, just assumed nobody would be here to receive the package! Yesterday, it showed out for delivery and it was my regular driver. He arrived, had different packages I was expecting... but not this one! It was NOT on the truck!! Today, it does not show yesterday's 'Out for delivery' status, and just shows 'Destination scan' for the status today. There is no delivery estimate. This delivery is now very late, and I desperately need it!! I tried calling UPS and you get a recording saying that nobody is available to take the call due to COVID-19. What kind of BS is that?! We're in phase-2 reopening here, and a major carrier still can't staff the phones?! This is how they take care of their business account customers?!?! read more

Best UPS I have been to. The men that work at this location are friendly and always fast to help. Not all UPS locations are the same, I have experienced poor service and lazy/mean attitudes from attendants at other locations, mostly Lindenhurst location, but here everyone is professional and smart. A gentleman here even lifted a heavy box out of my trunk for me because I had a shoulder injury. Very nice thing to do and it is always in and out at this location, I do not have to wait on line, and they provide trolleys so I can wheel my packages into the building with minimal effort. When my shipments get really big I will probably schedule a pickup at my office or house. I drive over from Lindenhurst to use this hub because they are so efficient. Edit: I had to take off a star because of the hours of operation. They seem to open and close at will. Unless someone is fiddling with the google account, they are closed all weekend, but open 24 hours on Wednesday. I have shipments that have to go out in a timely manner and I can't count on this location being open because of the inconsistent hours. It is not a holiday weekend or week right now and last week they were open til 2pm on Saturday. I woke up today to see they were closed. I had to go to the Massapequa location, where not a single person in the store or on the street lifted a finger to help me with my packages or even open the door for me. The kickstand on the door was broken so I had to lift 14, 30-pound boxes into the store by myself and balance the box on my knee so I could open the door. Actually really hurt when the door slammed on my body against the box. I think a good experience with UPS may not be possible. It's just a mediocre company. The men at this location are all stars though. read more

the ups in farmingdale has no regard for customers. we were supposed to get a delivery for an oxygen system, a medical priority, at 10:30 am today. it is now 4:27pm and they cannot tell me where the package is. while it states it's on the truck, i found the driver and he couldn't find it on his truck. sherri at the warehouse had little regard for the sense of urgency. despite my asking for a manager, kevin (no last name given) couldn't even take the time to speak with me on the phone. this is a blatant disregard for customers. i will never use this service again. the lack of empathy for the customer and disregard for the need for this item is appalling to say the least. farmingdale ups employees leave a lot to be desired. i will be writing their corporate headquarters. read more

Horrible policy and horrible customer services, myself and others will try to avoid ups going forward as much as possible because of this store read more

My package was supposed to be have been delivered on the same day as another package from usps. Unfortunately, the promised delivery date was during a snow storm so I can understand both packages delivery window being pushed to the next day. The next day comes around and my package from usps comes through, but the one I expected from ups was pushed to the coming Monday.... first of all, how is it that usps can pull through but ups can't? What's the point of paying extra? The roads were definitely clear enough that second day so this additional delay is absolutely inexcusable to me. This isn't the first time either. Our driveway is rather long so in multiple instances our package goes through several "delivery attempts." Aka, the ups driver is too lazy to trek up the driveway and we ultimately need to pick up the package at the center. We don't have this issue with any other carrier. UPS... get it together read more

Anyone who is not a UPS My Choice Member, I don't know what you are waiting for. If you are tired of not knowing when your package will arrive. Or your not to keen on having a package just it out on your stoop until you come home. Then become a My Choice Member. In doing do you can have your packages held at will call and pick them up when it is convenient for you. In doing so you get to interact with the fine people who will be helping you at the UPS in Farmingdale. It only makes sense to pick up your package if you live close to this location. If not then have them deliver it to the house. read more