They picked up a 2nd day air package in Las Vegas on the 2nd. It came all the way here and went all the way back to Las Vegas and then came back. It was supposed to be out for delivery on Monday the 7th and that never happened it just sat at the hub. On the 8th today it was out for delivery and then suddenly it was changed to tomorrow the 9th at 2:20pm saying delivery address updated yet the address is the same. It's terrible that you pay for fast shipping and they're too lazy to even do what you paid for. They should be fined for constantly taking advantage of American consumers. If I already paid for something I expect to receive the service paid for or be compensated. read more

They falsified an attempted delivery of a new Iphone from verizon. They then made up an excuse as to why is couldn't be delivered and did not contact the sender or the recipient for 5 days. When they were contacted about the missing package they refused to attempt to located the package and their only recourse was that a claim could be filed. We were promised returned calls from the manager of this location. No calls were every made. Avoid sending anything of value through UPS especially if it needs to go through this hub, things go missing and no explaination is given and no investigation is done until the items are LONG gone. read more

The Horsham facility lost my package after it arrived there from Chicago. They refused to look for it, instead just promised to pay out the insurance. I won't be shipping UPS again and have advised other family members to stick with USPS despite delays. By the way, the on-line tracking system was useless. After we passed the promised delivery date, the system kept telling me that a new delivery date would be assigned "tomorrow" and then suddenly it said simply "No Information." Fortunately my local UPS office was able to see that it disappeared in Horsham. Now let's see if my refund ever arrives. read more

Every time I go to the customer center in this UPS Hub location, they are always very helpful and kind. Even the UPS drivers always stop to let me cross to get to and from the parking lot. read more

Package was supposed to be delivered on Wed and never was. No notice or anything. Was a falsification of attempted delivery. Called office was promised to be delivered late Thurs or the latest Friday. Supervisor promised it would be there Friday. Friday comes and no package. Called 800 number sent urgent message to Horsham. Ppl at 800 number were polite. On the other hand the call from Horsham was another story. Say they couldn't ship Friday but will be there first thing Saturday. The lady on wasn't happy with me so she hung up by slamming the phone. Rudest customer service ever. So Saturday comes and no package still. Another falsification of attempted delivery. No notice or anything. Called 800 number again and still no package. read more

Expecting Christmas package. Tracking states package WAS DELIVERED!! But it wasn't. Call office find out what happened with my package. They state it is at a holding center and I should go pick it up. What?? Computer says it was delivered which was false statement. Then phone operator NOW proceeds to tell me,"they attempted to deliver, but I wasn't home and a slip was left for me on my door." Another falsehood! I paid to have my package delivered to my HOME...not some holding center!!! Infuriated as now present will be delivered on 12-27-17 and it is two miles from my home on 12-23-17. How do I spell incompetent liars...UPS. read more

Very nice people and they do a good job, always helpful and they don't put up a fight unlike other places

Package lost and all UPS customer service says is I should've initiated a claim after 5 days....like it's my fault they lost it! I called the day after the package was due. Apparently, Horsham, PA is where packages go to die....they get lost or stolen or damaged. Maybe the employees just keep them if it's a larger package?? This was a large item that we were looking forward to. VERY disappointed. So glad Amazon uses their own delivery service now! read more

Worst service I've ever had. I had a scheduled pickup out of Horsham PA. After waiting for 6 hours my girlfriend watched the driver stop at the curb and then drive away without taking his seatbelt off. My shipment now shows attempted even though He never left the truck. Now after over a half an hour talking to someone in another country I'm told that, Although the driver is GPS'd and still in the neighborhood, He cant be contacted to return and perform his job function correctly. Normally, I avoid UPS like the plague for reasons like this. Unfortunately, the company that I'm returning to chose to use them read more

UPS - "United Pummeling Service". I'd rate them a zero if I could!!! Everything I order that is fragile arrives shattered and/or broken. They just delivered a 50 inch screen TV that they destroyed!!!! It's beyond repair. Recently, I've had an entertainment TV stand, two sets of drinking glasses, and speakers that they delivered and were smashed!!! They have no concern for the merchandise they deliver. Last winter in sleet and freezing rain they left an expensive set of stereo speakers in my driveway leaning next to the garage door that was uncovered to the elements instead of on my covered front porch!!! They never even rang the doorbell or anything!!! Everything went back. Sears, Walmart and Kmart all use UPS and it will be their downfall!!! UPS will drive them out of business. USPS and Fed Ex are much better for deliveries. I have never had any problems with them. I refuse to order anything that UPS delivers!!!!!! UPS is awful!!!!! read more