Since when is a customer treated like an enemy for simply raising a concern and asking a question?…read more The front desk staff was unprofessional and rude yesterday. From the moment I walked in and said hello, she was grumpy and unfriendly. I arrived early for my 10:00 a.m. appointment. Even though I had been to this office last year, she asked me to fill out the forms again, which I did. I also called my insurance company and provided the information she requested. After that, before they even looked up the insurance information I had provided, another staff member told me I had to reschedule my appointment. Since it was only around 10:15 a.m., I asked why I needed to reschedule when my appointment had been at 10:00 a.m. I was filling out the forms and calling my insurance company. I explained that I had recently had a baby, had made the effort to come to the appointment, and had done my best to provide the information they needed. As I was leaving, I thanked them for their help, wished them a nice day, and said that I did not want to receive a bill for a visit where I was not seen. Instead of calmly addressing my concern, the front desk staff called out across the front desk toward the door to defend herself. The entire experience felt unprofessional and disappointing.

Dr. McCauley and all the other nurses were so nice yet professional. Went in a bit late and got…read moreinto a room within minutes. They maintain perfect sanitization wiping everything and make you feel extremely welcomed. I've never felt so comfortable in a clinic before.

DO NOT RECOMMEND. I arrived at 3:36pm for my 4:15pm appointment and was not permitted in the…read morebuilding because they were closed for lunch. I was told to come back at precisely 4:15pm. Upon arrival, I was admitted late and it took 15 minutes to process paperwork. An additional 10-15 minutes were spent doing the routine machines, then I saw the doctor at 4:45pm. The exam was generally fine, but honestly, I don't want an explanation of every little thing - I don't have time for your flex. After confirming I can identify letters, I went back to have my other eye photographed. I was then prompted to try on new contacts to confirm they worked. Great. Then it was time to pay and I was slammed with a nearly $160 bill. $39 for photos (this was shared up front) and close to $110 for a contact fitting, which by the way, I was not truly informed about. I was simply sat down and told to try the contacts. I was flabbergasted and shared as much - Diana, the assistant, was absolutely smug. I asked why I was not informed of itemized expenses and she said I didn't ask. The glasses and contact prescription would not be released to me until I paid the contact fitting fee. I never had this fee at my last place, and I will absolutely be returning to my prior place despite the less than convenient location now. Never in my life, on my SAME insurance, have I ever paid $110 for a contact fitting. The fees and lack of transparency, combined with the poor bedside manner, gets a HUGE THUMBS DOWN. The doctor was fine and competent, but man, only go here if you want to shell out way more than you need to. You will be paying exorbitant costs for service you can get elsewhere for much less. Furthermore, I was told my issue was with insurance. No ma'am, my insurance puts X amount towards these components, you are responsible for charging outrageous fees. The glasses selection was mediocre, very safe, certainly no options that are fashion forward or bold. The office was clean except for one machine that had disgusting foundation from a prior client on the chin and head rests. This office touts their exceptional cleaning due to COVID. They were unable to print a receipt for payment and had to give me a written copy. Honestly, I rely on other professionals working in their field to deliver a reliable product. When I booked the appt as a new patient, the assistant should have provided pertinent information regarding their services. This is reasonable. I suggested she do this and she sarcastically said, "I'll make a list." I replied, "I think that's a great place to start." Why not just have a PDF of the services and fees and tell patients to call their insurance ahead of time to determine coverage. Learn from my headache and don't waste your time here. Oh! And considering I didn't get my eyes dilated, my appt was still over 1.5 hours!!!! Talk about inefficient and a waste of everyone's time!

Apparently, this is an eyecare service that doesn't do eye care. I called them three times. I just…read moregot the recording each time. I went to visit them during their office hours and was told to call and make an appointment. Don't waste your time here.

From the moment I walked in the door and was pleasantly greeted by Ashley, to the professionalism…read moreand excellent communications by Dr John Bissell, I felt spoiled! Great Dr with a nice sense of humor, wonderful receptionist who was so court, to the young lady (Jacqui) that fitted me for glasses, I had an exceptional experience. Highly recommend

Office billing policy has changed, so that instead of billing an eye exam to vision insurance when…read morea medical diagnosis exists (such as an eye freckle), the office visit is now billed through medical insurance. This results, for my child and for me, in underutilization of our vision coverage (through which a vision exam is provided each year with $0 co-pay), and a $40 per person co-pay. So, our fees increased $80 this year for no good reason. Arbitrary changes that result in increased charges to customers (and no additional revenue for the provider) are bad business practice. Very displeased.

I'm glad I waited to write this review as I initially was going to give Gateway Eye Associates a…read morefive star review for their exceptional customer service. However, after receiving my glasses, I had to dock a star. What to expect of your eye exam and picking out your glasses is exceptional service and great attention to detail. The girls are so incredibly friendly and very happy to work there. The doctor was so real and down to earth, which I don't see that trait in many doctors these days. When picking out your frames, they are very honest and will tell you what looks good and what doesn't work. I loved that level of honesty and I found a pair that I thought would be the best pair of glasses I've ever gotten in my life. They not only fit great, but they also looked great. When I received my glasses, they didn't seem to fit the same way as when I originally tried them on. Bummer! When bringing them back for adjustments, it was then that the technicians gave me the reasons for why they didn't fit anymore and suddenly, they weren't as honest and friendly. Mind you, the same girl that helped me pick my frames also adjusted them when I came back. I almost sensed a level of "why did you pick these frames" attitude from her and that was frustrating, considering she was the one who sold me on them. Overall, I will probably come back, as the frame selection was decent with some nice, high-end, name brands.

Gave me wrong Rx, used to buy glasses elsewhere that I now can't use due to it not being the…read morecorrect Rx. Error acknowledged but NO apology from the Dr.. No less than FOUR times during my eye exam, I CLEARLY stated that I use the classes for computer glasses (computer length). At NO point did I say distance, and I never wore bifocals. 4 times! There was no chance of mistake, and yet the prescription they handed was NOT for computer glasses, NOT for single vision, bifocals for distance - was that Rx even mine????? The glasses I like are from somewhere else ($80 vs. their $600 after insurance and I like the $80 ones better which they don't carry. The online place I purchased requires you to give them a correct Rx, and if you do not, no refunds. So guess what - I am out that money with a pair of glasses I can't see out of at ALL! Add to that the time it took to get the glasses only to be wrong, and then time until they could get me back in. Then I had to take MORE time off work for the visit. The Dr. saw HIS error right away and worked with me to get the correct script, listened to me state what he had done wrong and that I clearly stated computer glasses, and at NO POINT was I offered an apology. NO APOLOGY! So unprofessional. Of course they won't cover the money I lost because of HIS error - I may not be so furious had he just apologized for the mistake that he did admit was his. Maybe I have the right script now, after taking off work AGAIN to have to go in? I won't know until I get new glasses, and I am not risking it with the online other provider until I can feel confident that I was given the correct medical info / script - at this point I DO NOT trust what I have been given. I picked a pair at Gateway / Eyetique, grabbing a cheap and ugly pair that my insurance will cover. I had to do this for one specific purpose: I am left without confidence that my medical provider gave me correct care / correct prescription . I rely on medical professionals to be correct, and again .... 4 times! 4 times I said "I need these to be computer glasses". He pointed at his error and did not apologize. So now I have to wait 2 weeks for the ugly pair to come in from them before I can trust that the Rx is actually correct now. Then it will be another few weeks after I order the glasses I actually want elsewhere. I would say "I'm not mad, I'm just disappointed", but that isn't true. I am very angry, and very disappointed on many levels. Paying attention to your client when he clearly states "computer glasses" no less than 4 times, then seeing your error after being told you wasted his time and money, and then NOT apologizing - that last one is really the kicker. That shows a lack of professionalism. I am finishing out this painful process, but I will have a difficult time justifying EVER going back there, and I will certainly not be recommending it. What I will be doing instead is actively letting EVERYONE I know about the chain of experiences I had there!

I purchased frames & lenses and then waited ten days (as expected - thus began the range within…read morewhich I was told they would arrive). On the first day on which I was told I could expect the frames to be in-store with their lenses, I got a call asking if I would be satisfied with another color, perhaps green, although I had ordered gold frames. I asked for a full refund & an explanation of what occurred, instead. They told me that the frames were going out of production and that an Under Armour rep repossessed the frames that they had in-store. What I suspect actually happened is they just order frames off the grey web of resellers on behalf of their customers (adding 200$ to the price, for the "service"). Hence their inability to rely on their procurement process. I asked how I might track down another pair of those frames, they did supply me with a contact that seemed reasonable. The people there could not help me, much as I'm sure they couldn't help whatever receptionist or salesperson made the calls to try and procure the frames they had already sold me before they tried the honorable grey web - if indeed they ever did. I'd almost count this as a benefit, but the truth is the kind gesture of letting me get stonewalled by some megacorporation didn't really help me at all, it just wasted yet more time. Never happened before in my life. I've gone through a lot of frames, too. It felt remarkably like being scammed. If I wanted to buy something and never receive it, I'd just go to the grey web myself. By trying to get glasses here, I added 14 days of wearing broken glasses into my life, which has been some minor trouble.

It is a TRAVESTY to not have updated my review since Dr. Pusz took over ownership here! She is…read morejust the best and I would recommend her over and over again. She's made some really great improvements to the business too. I know she cares and has breathed some new energetic life into the business too. My eyes suck, they just do. So they're pretty tricky to work with and Dr. Pusz has always been very patient with me and my questions and concerns. I basically come in every time and say, I think I'm slowly going blind and she just reassures me that's not the case very calmly and I appreciate that. But if I do have valid concerns she will investigate the issue. She has sent me to some specialistists and done tests to just make sure everything is okay (which everything has) and I appreciate that care. The other thing I really like is their eyeglass selection. I definitely go for funkier glasses and while they absolutely have traditional frames, they have some really fun and funky glasses. One pro-tip too, if you like a pair of sunglasses frames, they can make those regular frames for you too! I've picked up some fun striped cateye Kate Spade glasses that are my absolute favorite I own. It takes a couple weeks to get them in, just a heads up. I will say it can take a while to get my contacts in. I get one-day disposable contacts and have a stigmatism. I'm not sure if these are a "special order" item or not. But it's taken up to 3 weeks to get them in and sometimes I don't think that far ahead to order more before I run out. So just be aware you will need to order contacts from them well ahead of when you think you'll be running out. The whole staff is very nice and it's easy to see why, it always comes from the top down. I'm so glad to have Dr. Pusz taking care of my eyes and I actually look forward to my visits to chit chat and catch up!