I ended up at Monroeville East ER because of a bad UTI which was throwing off my balance and my ability to think. My daughter brought me to the ER and, after a thorough checkup (including a CAT scan {I'd fallen several times so this was a precaution}), they kept me overnight and discharged me the next day. While I was home I was still a little unbalanced and so, as I tried to go to the basement to have access to my car, I fell down the basement stairs but, thank God, I had my LifeAlert on and they came, picked me up off the floor and they Took me back to UPMC Monroeville East where I received a full body check and another CAT scan of my head and neck. Miraculously i didn't break anything. The care received at your facility was beyond the expected. Every person - bar none - was helpful, cheerful, professional and very special. At one point I was struggling to eat my lunch due to angle of the tray and my inability to sit up properly. A nurse I'd never seen before came into my room, said she was just passing and saw me struggling so she came to help!! To me that was above and beyond good service! Congratulations on a beautiful facility and, most especially, a staff of exceptional people truly dedicated to the best service possible! - read more

I went to their emergency room at the advice from a paramedic to make sure everything was okay after an accident. Sat there for now going on 7 HOURS!!! The man at the check in desk told us that "if they feel that your issue is a waste of their time they will make you wait and wait forever to teach you a lesson to not waste their time". Once in a room, the nurse and doctor were nice, but I will be considering changing insurance providers after spending 11 hours total in the emergency room here. read more

I have been using the walk-in lab services at this hospital since it opened for monthly blood tests. Faster than any lab in the area that I've dealt with, I get notified of my results before my doctors do. The experienced lab techs can draw blood without pain and get the tubes to colleagues for processing promptly. Dealing with chronic problems I can call my various providers to make necessary appointments when time is critical. It's worth the drive from Latrobe for me to receive the level of care I get from the staff. read more

Made an appt. for a test, i wanted it at Oxford Drive, but when I read the scheduler my doctor's prescription she said they don't do that at Oxford Drive, but she could make an appt for me at East. Guess what!!! They don't do it at East either. I found that out after waiting in the waiting room for 20 minutes. The manager, Heather, kept saying I know you're frustrated, but never never an I'm sorry. Zero empathy or any care at all for a patient. They got in touch with my dr. and did a different test. A different test! i was there for two and a half hours for a fifteen minute test. Horrible place, horrible people. "pursuit of excellence"????? LOL I gave one star only because zero stars was not an option. read more

Updated review. UPMC East offers services such as the Emergency Department, Imaging, UPMC Hillman Cancer Center, Heart and Vascular Institute, Intensive Care Unit, Rehab Institute, and many others. One of my family members had a serious but not life-threatening acute health problem, and an ambulance took her to UPMC East's Emergency Department. I accompanied my family member for most of her time here. The Registered Nurses and physician had problems with communicating and coordinating care, but in the end, my family member ended up being OK until she could go to another healthcare facility. The employees never said their names or job titles, so my family member had no idea who her registered nurse or physician were. I think that they should say at least say their job titles if not also their first names. The assessment could have been more thorough. My family member said that zero employees used their eyes to look at her problematic body part. The employees did run blood work, but the two registered nurses and the physician did not point out a few high or low laboratory values. (I myself am a registered nurse, and I would have discussed them.) The employees performed no therapeutic procedure on my family member. (Instead, after discharge, she went to a physician at another healthcare facility to receive a procedure.) My family member's registered nurse was busy with another patient, so she had another registered nurse try to discharge my family member. This registered nurse did not explain the frequency or dose for a medication until we asked, and she said that the physician would come by to administer it. Minutes later, the physician came by and did not administer the medication. My family member went home with the medication. In summary, my family member spent hours of time and probably thousands of dollars at this emergency department to receive only laboratory results. read more

This place sucks!! 16 year old kid comes in because the pediatrician says he's very lethargic and severely dehydrated, go to the ER immediately! Waited over 3 hours for blood work while my son looks like he's going to pass out, no Iv, no fluids, nothing! Just sit there and wait while you may die next to the person that has a headache. What a joke! read more

I had to stay overnight 2 days and got put in a room right across from nurses station. The night shift whooped and cackled ALL NIGHT that went straight thru a solid 2" oak door. Then they subjected me to a test that had absolutely nothing to do with why I was there causing me a lifetime of neuropathy. STAY FAR AWAY IS ALL I CAN SAY ! read more

to start off, my girl has lupus we went in because she was throwing up almost passing out. Couldn't keep anything down for almost 3 days. And severely dehydrated we get in there they take us to triage don't tell us a single thing. Send us back out to wait. And there were only three other people in the room fast-forward four hours later we still have not been seen, and my girl has been curled up in a ball crying in pain. But by the end, the emergency room was completely full about 12 other people went in doctors check them out we even asked when we would be seen next. The lady said she was getting our room ready. We wait another four people then ask where is our room then they say they never said there was a room ready I ask. well, how do you guys judge the procedures based on who gets treatment first I'm just curious at this point next thing I know the security guard is telling me I have to go almost getting physical with me because I'm trying to figure out if my girlfriend's going to pass out or not, so I leave to take my girlfriend somewhere else they don't take her IV out and the second we got to another hospital. They told us how bad it was To have an IV in and tachycardic and high fever please if you have any family members or loved the ones that you actually care about I highly suggest you do not take them to this when we took her to the other hospital, they saw her instantly all of our saying this is extremely serious so my question is why is this incompetent OK? read more

I've been going to this hospital for several years now for testing because of kidney failure then follow up blood work after my kidney transplant but mostly blood work and I must say I love this hospital especially the staff at the labs. Because of my change of insurance because I've retired I now have to go elsewhere. But what I don't understand is I will be covered under UPMC for life PPO and I'm not aloud to have blood work at UPMC. I will truly miss my friends/staff at the lab having my blood drawn. Just keep in mind everyone that not everyone will be happy with any establishment. Like I said, my personal opinion is that this hospital is exceptionally good. read more

I was seen at the ER last week for intense pain. Turns out I had a kidney stone erupting from my kidney and basically my blood levels were crashing. Could have gone to sepsis but the nurses and doctors took great care of me and ran all the right tests. Very grateful for their expertise and care! read more

I know the ERs are filled with sick people now with the flu season but we were there for a little over 4 hours with my mom ... who has dementia . She never got out of the ER waiting room .... she begged us and was crying she couldn't take it any more. she was having shortness of breath and her oxygen levels were low. No compassion. it was so terrible and pitiful that a hospital that supposed to put the patient first can be so cruel...i think they should have made an exception for an 88 year old woman . .... i would give this ER a zero if i could. we had to leave and not get her seen .. it makes you feel helpless when u go to a hospital for help in an emergency and there is no help...If you are looking to get in a room in any reasonable length of time look elsewhere ... don't go to this emergency room....Go to Forbes . read more

Ok my surgeon did a good job but he could have operated on me at Passavant. Next time. I won't get into the details of what happened actually but the bad service started when I had to have an enema and the nurse did not administer it correctly. I had bleeding for a while afterwards. PT/OT people did not like me because I needed to do my recovery, with their help, my way. My friend committed suicide on April 1st. They did not let me go to the funeral. I was very upset. They almost kicked me out. Then when I went back just to show them that I was doing good, they were scared I take it. I actually got charged with trespassing and have to go to court. I promise I will not recommend this hospital to anyone. If I'm dyeing and close to this hospital I want them to pass it up. Take me to Forbes. read more

Took the kiddo here because she had a lump in her foot that came out nowhere. She's got Hemophilia A, so anything like that can be worrisome since we don't know if the lump is caused by internal bleeding or not, especially since it came up so quickly. The nurses were great. She had three nurses attending to her in triage as they were having difficulty finding a pulse in her foot (which they finally managed to do). They took her straight to a room as directed by the paper we handed them from the Hemophilia Center, given to us should she ever need to go to an ER. The doctor was also great. She explained things thoroughly and made sure we had no questions before discharging the kiddo. One of the reasons I knocked it down two stars is because of the rude woman who checked us in when we first arrived. I tried to give her the paper from the Hemophilia Center because it specifically states to make sure the patient is seen right away because of the possibility of internal bleeding. The woman refused to take it, saying that was for the nurse, not her. No, it's for her to give to the triage nurse to make sure the kiddo isn't left sitting in the waiting room for hours waiting to be triaged. But she didn't care. She made us sit in the waiting room until the triage nurse got to us. The other reason was the disgusting waiting room! It looked like it hadn't been cleaned in days. The photo I'm posting is only a small portion of the room. There were used blankets, used tissues (gross), empty soda bottles, and so on everywhere, including under the signs stating the hospital's COVID protocols. When I took this photo, there was no longer anyone in the waiting room. But these particular tables and chairs were empty when we first walked in. read more

UPMC East - The waiting room was disgusting. There was trash & dirty blankets everywhere - Hospitals Near Me - Monroeville, Pennsylvania

today I had a terrible experience. I went for just a boil and I came at 11:13pm, they took me to the back at at 1:43am. All I got was blankets and a gown no one ever checked on me I kept calling for help on the remote and the nurse kept explaining that there was only one doctor available but it shouldn't take 7 hours just for ER. Nurses very unprofessional I asked to speak with a manager he said he would get one ,30 minutes Pass by still no response I then got dressed when I exited the room the nurse was on his phone. HIGHLY NOT RECOMMENDED! read more

Great service in person, but God forbid you try to pay your bill. Trash website and app. Won't let you schedule after hours. I want my bills paid and a no nonsense experience. Closed after 1700? Great for off shift folks. At least let me leave a voicemail. read more

Upmc east.imaging. having abdominal pain blood in urine. Received ct scan after 3 week wait due to scheduling. I have not received results and it's been 10 days! Upmc. Life ending medicine. The staff that did the scan were great. No one reads it! read more

UPMC East Saturday July 14, 2024 We get there at 11 pm, with breathing and swallowing problems Still not seen at 5 am, six hours later Front desk check in can't even tell you when you will be seen, they seem uncaring stating we only sign you in we don't have anything to do with goes on in exam room, huh? When you check in there isn't even a chair to sit in, you are made to stand While we were there the smart ones, five patients left in pain after being there for hours and not seen, this hurts you in the pocket Amazing how you can come to the emergency room and you sit for hours Shameful, I wouldn't bring my dog to UPMC East read more

Extremely clean.. like cleanest Public bathroom I've ever experienced. Friendly staff.

There isn't anything that ever gets solved. And if you're really bad off they will misdiagnosed you and think it's funny when your blood pressure crashes. Dont come here theres no help only gaslighting and lies. read more

I have been to this hospital many times as a visitor, this afternoon as a patient in need of the emergency room. Clean, friendly and accommodating to my need. I didn't wait long in the waiting room. The area was clean, full of natural light and relaxing. I was taking to a room in the emergency area, almost instantly and was treated well from the caring and friendly staff. I avoid hospitals as much as possible, but I have to say this was a very good experience. read more

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I waited 4 hours with a heat stroke while vomiting in the waiting room. They stuck me in a transport bed in the hallway. I walked out after not being seen by doctor. Not sure any are on staff at this facility! Try forbes. read more

The nurses on 4b were fantastic. They were knowledgeable and very caring. The food could use a little work though. The care from the nurses and techs were great. Took away one star for the food. read more

This place is bad. Period. Go to Forbes. Or try a different UPMC hospital. Always short staffed. They claim. If you walk into the ER in pain youll be sitting there for a long time. They go by severity. They claim. Anyone who has sat in the ER to see people who dont look sick or in pain come in after you and then leave before you are taken back understands they just blow smoke up your back side with that one. read more

I had a great stay at the hospital. The ER was very busy, but I got right in and was taken back quickly. Everyone was very friendly and attentive even though they were quite busy. Once I got upstairs to the third floor everyone was great from the cleaning people to the techs to the doctors and especially my nurse Cassie. She went above and beyond to make sure I was comfortable and that all of me needs were taken care of. Brennan L. read more

Some quick background: I hate hospitals. I hate going to see the doctor. UPMC is different. My wife, the woman I love more than life itself, had cancer, pretty bad. They took great care of her and she's on the road to recovery. I usually only go there when I get hurt. Everyone at UPMC East is great. They may be maxxed out since ER visits have been climbing, but they're friendly and professional. When I have to go to get seen, I'm glad I have UPMC. The only negative was when I hurt my foot a few weeks ago. It was very painful. I asked them if they could just cut it off and fix it, then when it's ready let me know and I'd go back with some duct tape to put it back on. Not only did they say they wouldn't do it, they laughed AS IF I WERE JOKING! Seriously tho, one of the best hospitals. read more

No stars. Go anywhere but this hospital. I waited 61/2 did not get seen. Always short staffed and the receptionist couldn't even find nurse for 2 1/2 hours to pull me IV so I could leave. She came back once and for all with no updates. Angry I just went to another hospital. DO NOT GO TO THIS HOSPITAL! You will never be seen. read more

I was here just this Wednesday for my treat nut allergy. The staff was all very nice and caring. They even took me right away after I was throwing up and they had an full waiting room. Than they put me on an heart monitor and meds right away and kept me to make sure I felt better. Once I clearly felt better, they discharged me and I headed back home. Right now I still have an pretty sore throat (thanks allergies!) but am feeling better. Thank you again! read more

I rushed my wife with severe abdominal pain to upmc east Monroeville. We arrived at the emergency room around 6pm. We sat in the waiting area where there was a woman laying down and coughing non stop. She should have been isolated. We didn't get taken back until 8pm. The nurse showed us to a room and it's 9pm and we're still waiting. The doctor came in and said I'll order some pain medicine. It's 9pm and my wife is still in pain and still hasn't received anything to make her comfortable. We are leaving. What a mismanaged Hospital. Very short staffed, with an extreme lack of communication. Extremely upset, concerned and disappointed. read more

Hospital employees willfully defied covid-19 precautions as they worked inside the covid-19 unit, disregarding personal health and the safety of hospital patients. A member of the dietary department delivered trays of food to positive covid-19 patients inside the covid unit of the hospital. While delivering these trays of food to positive covid patients a dietary employee proceeded to go out-of-sight while doffing contaminated PPE that is required to be worn inside of the covid unit at all times. This employee was exposed to the contaminated environment inside the covid-19 unit occupied by patients positive for covid-19. The employee willfully exposed herself to covid-19 by wearing no respiratory protection, gown, or gloves as she ate off disposable patient food trays delivered to, and removed from positive covid patients rooms inside of the covid-19 unit. The employee was observed by other department staff donning PPE to enter into the hallways to enter and exit covid-19 patients rooms and doffing PPE again while out of sight to eat off patient trays. The incident was reported to the appropriate supervising staff to follow proper reporting protocols and promptly ignored and attempted to be covered up. The supervising staff immediately refused to report the incident as required by the procedures on reporting exposures to covid-19 and instructed the reporting employee to drop the subject and refused to report the incident. It is to my best belief UPMC East failed to protect patients from exposure to Covid-19. Hospital employees willfully exposed themselves to covid-19 and supervisors of hospital employees who heard of these incidents instructed staff to stop talking about it and refused to report it. read more

I'm sitting here now with my wife, it's been over 12 hours and still don't have a room. Every nurse we get has a different answer, from they are cleaning it to they just kicked someone out because they can't be with her, to..,it goes on forever. Nobody is giving us any answers and all those devices will make their noises and nobody comes to check on it. A different nurse comes in and has to get one of my wife's two nurses to help. Guess what? Those nurses didn't come and another machines makes a noise! I just need to stop typing this because I might get so pissed off I might end up in a bed next to my wife. read more

UPMC EAST emergency room is horrible. The registration staff had poor communication with the nurses. My husband and family waited in the waiting room for hours with no update about my health and condition. My husband went to the nurse station numerous times asking to go back and they would not allow him. During my visit I had a doctor and nurse that used profanity towards me during my visit and made me feel alone!! I hope this particular doctor never work again or those ignorant nurses who use profanity too ! IF you hear Dr. A Shapiro Run!! read more

What a mess, sooooo unprofessional, inpatient experience was just horrible. Waiting on a nurse for an hour, while needing a bedpan. Room was congested and small, no attempt to check unless giving meds. The physicians were nice, slow with Covid treatment. suffered for 4 days. very scary experience. read more

our brother in ICU. now. The BEST nurses and doctors. His care has NO complaints. Family of 7 sisters and 2 brothers every day for a week. read more

Horrendous nursing staff and doctors. The most incompetent people I've come across and they're in charge of treating patients? A serious change needs to happen at this poor excuse for a hospital. They are expected to care for our loved ones, not treat them like trash. read more

Avoid at all costs. Was in ER tonight with my 89 yo mom. Front desk folks weee great. Nursing staff and doctor all major attitudes on a rare Saturday night when it wasn't busy. There was literally no one in the waiting room at 6pm when we arrived we got right thru. I didn't see any beds filled in our section yet after 4 hours I couldn't get a nurse to complete a ten min procedure so I could get my mom home who was exhausted. They kept saying our nurse was in critical so I asked for another nurse to do it I saw no less than 3-4 sitting around at the desks. I asked them to remove the wires for vitals from my mom that we had been here more than four hours and they laughed and said "you're not the only one". We walked out and the waiting room was empty around 10 pm. Get my mom home and her shirt was soaked with blood cuz they didn't bandage her properly. Rude. Ignorant. Uncaring. To laugh at your visitors. Not sure what they teach their staff at UPMC it certainly isn't kindness or empathy toward what folks are going thru. If it was extremely busy, as I have seen before, u would understand. It wasn't. I looked down the hall and saw our doctor and nurses standing around talking. I hope to never have a reason to go here again. This isn't the first time we've had a bad experience. There's never a good one at UPMC East. read more

Absolutely horrible. My mother fell and cut her leg. Because the urget care was closed and i couldn't stop the beeding we called the ambulance. She arrived at the hospital at 7pm. They took her vitals and did nothing else. I arrived at 7:10 and called the er. When i called and gave her name i was curtly told that she had only been there 10 min. I was informed that as a support person i could go in and she her. I went to the front desk. 1 lady was on the phone working, the other took my information and told me when she got a phone she would let them know in the er and they would call me. Evidently only 1 phone works at the desk. I sat for 1 1/2 hours. By the several of the staff pull down thier masks to chat with each other. The most urgent matter seemed to be some door dash deliveries. I finally went up to the lady that had been working initially and she was horrified that i was ignored for all that time by the girl next to her. She took me straight back to mom's room. My mother was livid when i got in there. After taking her vitals and putting her in the room nobody saw her till she started yelling at 8pm. They left her soaking thru the bed and bandages they put a pad under her. At 8:15 she got up. And went to the nurses station. They finally sent somone in to change her bandage. He said that looks bad you definitely need stitches but im not a surgeon. He gave her some wet towels to try to wipe the blood off her leg and foot herself. I finally got to see her at 8:40 she was livid. At 9pm after seeing no one she took off the oximeter and said im leaving. We got out to the waiting room where the only decent worker asked if there was a problem. She then got the charge nurse. (No people skills and dumb as a bag of rocks) so my mother wasted 2 hrs there with no treatment but had to get home to my father who had been discharged yesterday from a heart condition problem. This is not our 1st bad experience it will be our last there read more

UPMC East - Hospitals Near Me - Monroeville, Pennsylvania

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Nurse Rachel D was amazing! She was so kind, caring, compassionate, funny, and professional. I had to make a visit for my daughter. She was so great with her. Thanks Rachel D. Nurses like you deserve high praise! read more

UPMC East - Hospitals Near Me - Monroeville, Pennsylvania

One of the worst experiences of our lives. My mother in law who is 94 arrived at around 7 PM on 7/13 by ambulance from the senior living facility due to swelling, tenderness and purple color in her feet. My wife and I arrived shortly after and found her sitting in a wheelchair in the waiting room. We tried to inquire on when she was going to be seen and rudely were told that they were short staffed and waiting on beds and they did not have access to information on when people would be seen. Well the wait was slightly over 13 hours (yes I said 13) as she was not called until after 8 AM the next day on the 14th. So yes my wife and her 94 year old mother and I stayed in the waiting room together for 13+ hours before she was seen. Not bad for what is supposed to be one of the premiere hospitals in the area as others waited almost 22 hours before their loved one was seen. This is absolutely unacceptable for a USA hospital. Not once were we asked if we needed anything or were able to get an update on when she would be seen until the shift change came in at 7 AM on the 14th when a very efficient and caring individual took over at the waiting room desk. This individual was most helpful and was able to tell us that there were still 8 individuals before us and offered to get us something to drink as well as had the charge nurse come out to speak with us as well as others still waiting to explain the situation. To top it off during the evening I also tripped and fell when I tried to step over the leg of a wheelchair in the waiting room area after an individual who was previously occupying it left it behind as she could not wait any longer. Not long after I fell I did get a little attention as I assume they were concerned I might sue. They provided an ice pack for my knee and offered for me to be seen if I liked. I declined but I do have a bruised and sore knee where I hit the floor. It should be noted that as we waited through the night many others also left without treatment as they could not wait any longer. After being called around 8 AM to be seen it took another 3 1/2 hours before my mother in law was ready to be discharged. For a total of 17 hours. This was a horrible experience for everyone as I am sure there are many hard working and caring individuals who work at the hospital however the emergency department is apparently totally mismanaged. read more

This hospital is indeed the worst I have ever been too. Waited 4hrs to be seen. Physicians assistant came in to tell me, that emergency rooms are for people that are dying. He went on to tell me that the people who need medical attention could not get help because people come in that should not be there! I guess that was a jab at me and anyone else who is in extreme pain,or came to ER . It's bad enough to feel so crummy and then have someone come in and tell you that there is nothing they can do. Aweful,aweful experience. I will be reporting this. read more

This hospital has saved the lives of these 2 young people, which how often do you hear that? We have sworn to only this hospital for the rest of our lives. Some of the nurses, doctors, specialists, are the kindest, most thorough of anyone we have encountered. Truly, we do believe we would not still be here without them. read more