PLEASE TEACH THESE PEOPLE HOW TO DO IVS! I came in with numbness in my toes and fingers and they…read moretook blood work, put in an iv, did an ekg and a cat scan. All came out normal EXCEPT for the IV which they clearly dont know how to put in correctly or take out correctly! They took out the iv and then I started to bleed all over my clothes, my purse, my car. I had to come back in to have them redress it... there was so much pain and so much blood! And they had the GAUL to tell me, "oh this happens all the time." WHAT? ALL THE TIME? Someone needs to hire a whole new crew, Cause these folks have no business near a human being.

Horrible. Avoid at all costs, especially the ER. Do they even have actual doctors or does a NP…read morerun it? Either way, it's poor.

The care taken of patient was definitely something that HSM can be proud to serve the community…read more While there are upgrades throughout the hospital you can see the work completed thus far. Thank you for your support in times of need.

Worst Hospital ever.. Tried to claim it was packed but WAS NOT PACKED. Dr didnt come see my Wife…read morefor 4 1/2 hrs only to say she ordered more test. They do not care for the patients nor are they urgent in a ER. DO NOT ever take you or your loved ones to this hospital..

The thought of surgery is unnerving to anyone no matter which way you look at it, but when you…read morerealize that you and your loved one are in the hands of caring, compassionate and professional people, your nerves seem to calm and your mind is put at ease. My personal experience was with Dr. Link and the Cardiology Team at West Shore Hospital. The care and bedside manor of these professional men and women was not only superior, but more importantly, it was consistent from the moment we arrived until the moment we left. The administrative staff was pleasant and helpful - the nurses were friendly, patient and very informative - the nurse anesthetist and anesthesiologist collectively spent about an hour talking to my family and I before the procedure. They explained everything that would/could/should happen in while in the operating room and encouraged us to ask any and all questions we had. Side conversations we had about vacations, hobbies and common interests temporarily distracted us from the fact that we were in a hospital waiting for surgery! After the procedure was complete, Dr. Link spent about 20 minutes giving us a play-by-play recap of what happened in the OR, what we should expect next, and thoroughly answered all of our questions. The professionalism, knowledge and bedside manor that this team provided my family and I was like nothing I've ever experienced anywhere - they were absolutely incredible! Although I hope I never have to see any of them ever again under the circumstances that initially brought us there, I can rest easy knowing that if I do go back, I will be in the hands of top notch greatness. Pinnacle Health should be honored that these men and women are a part of their staff!

I took my wife to the ER because she was experiencing sever stomach pain. At first everything…read moreseemed great, she was triaged fairly quickly and given medicine which made it tolerable and she had the necessary scans done. Unfortunately, we then had to wait 6 hrs with zero communication. I finally went up and asked if they could at least give her some more medicine because what they had given her was wearing off and she was again in a significant amount of pain. Once again, other then the pleasant women at the desk we received ZERO communication. We waited an additional 45 minutes and left. We will not be coming back to this ER again. I understand if staffing is an issue but they also bring in enough income to easily hire more people and they don't seem to want to do that.

Brought my son in around 5 for abdominal hurting severely bad, checked in, got right back to the…read moretriage and x-ray, why would they do an X-ray.... It's for abdimon, results came back everything was normal, but why is he in so much pain. It's not busy, see no ambulances, wtf takes so long. Damn... Step up UPMC

I had to go to ER on Sunday evening due dizzy experience, almost passed out twice and puked. I got…read morein and got catscan, bloodwork and chest xray and ekg. I got the results via phone text however I didn't get ekg results until next day. I kept asking when I'd see a doctor, front desk says dont know. I was okay, there were alot people waited ,some had to leave due no doctor. I waited for ten hours from Sunday 8:25 pm to 6 am. No doctor excepted got called for 2nd blookwork to doublecheck. Oh my god, do not go to this place again! Lucky I was able to see my regular doctor same day and got the treatment. What kind healthcare is this? Even I am Deaf and did ask for ASL interpreger, they did have VRI but I would not go back there again! I saw few moms had kids got in right away while we waited so long!. Do not go back again!

My son had to go to the ER for abdominal pain. We were there 6 hours. They did a ct scan and blood…read morework and he had a young medical student that was helping the attending physician. Her name was Ashton. She is going to make an excellent doctor. She was so focused and helpful and just catered to our every need. My son was very anxious and she was absolutely terrific. Excellent hospital.

Please bear with me. I'm not a holy roller in your face religious zealot. But what I witnessed this…read moreweekend happened by the grace of God. The staff at Hershey medical system were blessed with the skills to save my mom. My mother had a major stroke on Saturday. She had a complete blockage in the area controlling speech and movement on her right side. She arrived at Hershey able to understand but unable to communicate. She couldn't lift her arms. She literally was scared to death. Likewise, my dad, who witnessed everything, was panicking. When we got the call, we threw some stuff in a suitcase and drove all night covering over 800 miles to get there as soon as we could. When we arrived, we went directly to the hospital. Of course I had updates from my family, but I still wasn't sure what I would see when I walked into her room in the NICU. The moment I stepped over that threshold, I knew I still had my mom. Not mom with a new normal, but MY mom. How did I know? She was complaining about something. Yep, that's my mom, bless her heart. (And I mean that in a true southern way!) I've already established my belief in divine intervention, but it was the excellent staff at Hershey that actually performed the miracle. The moment mom crossed the ER threshold, she was hit by a whirlwind of activity. Time is critical for a stroke patient. Within the first 1/2 hour, they confirmed the stroke and had a specialist paged. Less than two hours from getting wheeled in into the ER by the EMTs, she was in recovery from surgery. The surgery was delicate (as are all brain surgeries, of course). This particular surgery takes advanced skills - her neurologist said that even they revere these surgeons. The doctor said that they got the entire clot but didn't know her prognosis. He did say that recovery was going to be slow. The wonderful care didn't stop in the ER and OR. The nurses and support staff were second to none. Not only was mom well cared for, we were also recipients of the helpfulness and kindness of the staff. We were kept abreast of every test and procedure. They made sure that the doctor came by while we were there - keeping us tightly in the loop. We had pertinent phone numbers so we could always speak with her nurse. They helped us set up her portal (clear cookies before enrolling). Mom was a nurse so she has exceptionally high standards for nursing care. Even she was impressed. There were a couple of hiccups. The food was awful. I wouldn't have eaten it either. They did not do a very good job at helping her with hygiene. She said she had a bed bath but whatever they did, sure didn't do what was intended. In 5 days, she had only received 1 bath. Please be aware that the medical center is HUGE and you will most likely have quite a trek to the room. Seriously, after the first day, I traded my cute sandals for my tennis shoes. There are a couple of places inside to eat but we didn't try them. A very busy Starbucks is in the lobby. Us fellow Penn Staters feel especially at home with the replica of our beloved Nittany Lion sculpture in the rotunda. A life size replica of our mascot sits on an outside bench just begging for a photo shoot. If I ever need urgent medical care while in town visiting, there will be absolutely no question on where I'll go. Hershey Medical Center. It's undoubtedly one of the best. And, to the staff - thank you from the bottom of my heart for saving my mom. Bless you all.

The staff here are very slow. They're nice, but very, very slow. It's like they don't care about…read moretheir jobs at all. we've been here almost 2 hours just waiting to see the dr let alone have them do a check.

My second visit to Patient First was even more excellent than my first visit nine months ago…read more This time I was able to see Dr. Sean Perrine, who is intelligent, personable, kind, patient and caring. Dr. Perrine suggested that I have the impacted earwax removed from both ears. Paige, a medical specialist in earwax removal, did a superb job to accomplish this complicated and time-consuming task. Dr. Perrine also prescribed an antibiotic for me that he called in to my pharmacy on record. The prescription was ready for pick up when I arrived. The wait time was less than five minutes because I was there when they opened at 8 AM on a Tuesday. I was unable to get an appointment with my family doctor that week. Pansinusitis should not be left untreated for too long, so I did the right thing by going to Patient First for superior medical care from a friendly, caring and knowledgeable staff. I would give Patient First a 23+ out of 10 ... fabulous ... fantastic and a life saver when a family doctor cannot provide immediate care. Patient First on Jonestown Road in Harrisburg, Pennsylvania, is THE BEST in 2025!

I took my mother-in-law in for a potential infection in her mouth. They took her right and double…read morechecked everything in and out in less than 20 minutes. Highly recommend it clean good parking.

Dear Madison S. I have gone down that road with my complaints. All I get back is that they have…read moreinvestigated themselves and find no wrong. This is not surprising, but extremely disappointing, especially since no one is trying to make the situation right by me the customer. All I am getting is what they feel they did right. I today offered them to see if my $4,500 bill could be discounted to ease my disdain for how I was treated. I hope to hear a reply back, but for now was told I am being referred to Harrisburg to hear my complaints. Is this really good business? My contact # is 235-8745 if you would like to try to get this resolved.

I guess it is never fun to write reviews about hospitals or medical buildings. My husband and I…read morevisited the Alex Grass Medical Sciences Building today, due to unfortunate events. I was very please with how the staff treated us, from greeting us to helping us get around the massive building I felt the care and compassion from all the staff members we connected with. I was very emotional at my visit but was met with support and understanding. I know that not every staff member understood why we there but their smiles and kindness went a long way. I was grateful for the grace I felt today.

Now I understand that hospitals are busy during the pandemic BUT that does not give the nurses…read morerights to treat their patients like complete crap! Like we're making things harder for them when asked for help! I wish I could of gotten this nurses name but did not she was the rudest nurse I've ever dealt with and hope I never have to deal with her again a day in my life!

I can't stop thinking about the level of care everyone provided to my mother…read more May god always bless the folks working here.

The nightshift team in the ER is top notch. They really know how to take care of people in need.read more