Dustin was recommended by our realtor and we were very impressed. Punctual and reliable which made…read moreit easy for scheduling and getting the crawl space remediated. We needed a sump pump configured to allow for any water penetration to get rerouted out.

So we've lived in our south Salem home for 3 years. Our bedroom is in a finished basement. End of…read moreNovember water came in from the ground up and ruined the carpet. We had 3 quotes to get it fixed so we could recarpet it and eventually sell. Dustin of waterproofing technologies came in 1/2 as much as the other 2 quotes. Him and his employee came and trenched our basement to a sump pump in 5 days. He went above and beyond the quoted work and even fixed the Sheetrock that was ruined because of the trench work. I highly recommend his business and like supporting small local businesses

Great work. Michael from Foundation Pro came in put a skim coat on my basement outside on the front…read moreand inside where there used to be a utility sink and also fixed up the cracks on the back steps. He was great to work with and would highly recommend. Professional, on time, great communication.

We had Foundation Pro come out today after making an appointment to look at our questionable sill…read moreplate, and give us an estimate on any work that may need to be done. I was very happy on how professional, and on time Michael was. He went under the house and checked everything out, then explained everything in detail that needed attention too. I felt he was very honest and straight forward. He took the time and made sure we felt that all of our questions or worries were answered. Thank you Michael

These guys are experts in their field, professional and courteous. I couldn't be happier. 10/10…read morerecommend.

Service seemed to be good until there was miscommunication. Then explanations changed?…read more We asked Your Crawlspace Guys to come back out after they worked on a wall, but it was still showing movement- we were told that they didn't know the problem was to the extent that it was(1 inch cracks appearing throughout as time went on in the summer) didn't know so much shifting would occur, and didn't have the tools needed to truly fix the problem, but that it would be a reoccurring issue due to the groundwater levels and yearly settling. Other back and forth continued for some time, and once a dissatisfactory review was posted online, their explanation changed. It changed to they knew the issues at hand, but they weren't hired for THAT, so they didn't fix it. Instead of acknowledging my complaints individually, the owner places blame on me and apologised for ME "being unrealistic" - AFTER THEIR OWN WORK INVOICE SAID IT WOULD DO SOMETHING THAT IT DIDN'T. They also claims they did the work for the sellers, and not even me and my partner....as the estimates, and invoices have my name listed on it, as well as my partners(name highlighted in green on attached photo). If they really didn't do the work for us, I would have expected him to hit back with "I couldn't find you in the system" like they have on other negative reviews. I also would have expected them to decline to even come back out to our house, if that was the case. The owner also claimed the company replaced a vapor barrier for me at some point, maybe they meant at closing?? but their response made it seem like they did it as some sort of courtesy sometime after the intial work was done. They either failed to communicate yet another thing, or they made up info to try to make a negative google review look better. We might never‍ know lol. They have so many positive reviews that our experience truly has us scratching our heads as to why our experience has sucked. If my partner worked on someone's car, but the same car came was back within 6 months, with even more issues, and all he had to say "sorry your car is failing, but I didn't know it was going to get to THIS extent, and I don't even have tools for this", he would still be held responsible in his position. It's been nothing but a headache for the last year, I can't go into my garage without feeling frustration and wishing we had gotten bids elsewhere instead of taking the route we did. I recommend going elsewhere for foundation specific issues(they do fine with crawl space work), especially if you're getting work done before closing/using escrow. That, or make sure to physically be present during all conversations and scheduling regarding what's needed so that questions can be asked and stories, blame and explanations can't be shifted later.

Prompt proposal. Had a cancellation and got us in the next day before we even were on their…read moreschedule. Jeramie is very personable and did a very good job of leveling our patio. I honestly didn't get other bids so I'm not sure how their pricing falls in relation to other companies.

Was quoted almost 4k to re set the shims/ level my home. Booked the date and was told half up…read morefront half upon completion very odd way of confirming my down payment made me a little uncomfortable but I went ahead . Was told the process would be half a day ( approximately) it took ONE hour... There was no communication I didn't get a receipt a listing of any supplies ( which to have it redone would be cheaper with THEIR equipment) new measurements showing I was level pictures a walk thru questions answered nothing.. it was payment is now due thank you have a good weekend.. I emailed and got the "quality control" guy to come out the following week. I asked a few questions but felt like I was a waste of his time and he's : trying to teach the guys about customer service: he went under the house said everything was secure and left ... No one said anything about the 3 inch gap between my home and the foundation/ wall that STILL needed to be repaired/ re leveled. Very noticeable.. as you could see the back yard thru the gap. so disappointed in this company! We had to hire another contractor to get that level. Ridiculous!! I trusted them to repair my HOME!! It's my HOME it may be a 'job' to you but I'm paying YOU. I choose you. And now I am sorry .

I haven't used Better Basements and Waterproofing yet, however, that's because they were honest…read moreduring the inspection and told me I didn't need to use them! I had a sketchy company do work on my crawlspace a few years ago and they've since fallen off the face of the earth. I was nervous to have a new company come out and 1) find something wrong and 2) try to sell me on things I didn't need. Michael H. with Better Basements and Waterproofing was honest - what was done by the former company wasn't up to his standards, however, it's fine for now and we can probably wait a few years before having any work done again. He also said we could use Better Basements and Waterproofing for sump pump maintenance (since we can't use the original company), however, he reassured me there isn't a binding yearly contract and I can just call if I'm interested (no need to agree this moment). I appreciated how honest and thorough he was in his inspection and in his explanations of everything. I've had a lot of companies over the years try to sell me on things I don't actually need. Michael didn't, and because of that, I actually will probably use Better Basements and Waterproofing in the future if I do need work done.

The company responded quickly and efficiently to my request to address the vibration caused by the…read moresump pump at my property. The technician provided a thorough assessment report with several options for me to consider, which I really appreciated. On the day of construction, the team completed the work quietly and professionally. I'm very glad to have found them and look forward to working with them as my long-term crawl space service provider.

Pretty terrible half butt job. They cut corners anywhere they can. If you enjoy being ripped off go…read morewith these guys.

The team that came to our home was polite and easy to work with. The project went over by and extra…read moreday and half which honestly seems reasonable. I appreciated that the men were focused on quality work. Replacing a rotting joist and subfloor needs to be done well rather than quickly. While the time estimate was off a bit, the materials costs were spot on and Greg honored our initial quote. We're very happy with the quality of the work, the interactions with the team, and the honesty of their boss Greg. I would absolutely recommend this business to my family and friends.

11/16/2023 - the tech showed up at my house to install a sump pump. When i inquired, the tech said…read moreit would be 1 to 1.5 hours. After a half hour, he was done. What did you do, I asked. He informed me that he had placed a 5-gallon perforated bucket in the crawlspace, placed the sump pump in the bucket and connected the power. He charged the $750 he had quoted. The pump is a Zoeller 1/3 HP which sells for $200 on Amazon, though the tech said it cost him $238. So, he charged me $512 for 1/2 hour, i.e., $1024 per hour.

The owner's two sons, Eric and David were awesome to work with. Now that Dad, Ray, is back in the…read morepicture they have left the firm and I can see why. Now there is a distinct lack of any communication and a lack of any willingness to want a job what so ever. As I told Ray, it seems like you must be rolling in the dough because you most certainly don't want my client's $8,000.00 job. Stay away. Stay far far away.

Service Performed: Location: 3,800sqft House on a…read moremulti-sloped/angled hill Installed 7 Pilings around foundation outer frame and approximately 30 adjustable posts in the crawl space to reinforce/reconnect the ground to the floor of the house. 6 pilings were installed from within the crawlspace 1 piling required access from the exterior Quality: Truly Outstanding Workmanship, professional, well-equipped, experienced workman. Work completed before estimated completion date. On the 1 outdoor area, there was a retention stone wall, along with some other items requiring extra work to get to where they needed. After the work was done, it was all put back together and meticulously cleaned - you cannot tell that any work was done there; absolutely perfect! It was not easy to do what they did at that particular location. Value: Even though foundation repair/work is a costly service/installation; you certainly get what you pay for with Ram Jack West. I received more value than what I paid. You see, their value started 4 years ago, in 2022. I had them come out, define and price the job and signed a contract and paid 1/2 upfront. Within a couple weeks after signing I became critically ill, in the ICU and Hospital for 2 months. As a result I lost my job among other things and have a permanent disability. I reached out to Ram Jack West and they, very graciously, supported me by refunding my money immediately - especially at my greatest time of need. This is well above and beyond exceptional for a business and that is a huge factor as to why I called them back, in 2026, after I had stabalized, and got some money together. They re-bid the job, I expanded what I wanted to have done and they accomodated my requests. They helped me work out financing and walked me through the processes very thoroughly. The result was a delight from start to finish and all of it ended up being done well ahead of schedule. Truly class act! Thank you so much!

I contacted Ram Jack for a foundation inspection and was highly impressed with the services…read morerendered. Garrett C. performed a thorough inspection, explaining the process and sharing details with me the entire time. I feel informed and empowered by the knowledge I gained. I found Garrett to be knowledgeable, honest, direct and trustworthy. The inspection provided me peace of mind and that's truly priceless. The fact that Ram Jack offers inspection services at no charge is incredible. It's an unbeatable value from a top tier company. I will be contacting Ram Jack/Garrett C. again in the future for any/all foundation needs. Highly recommend, 10/10!