They'll do procedures that are not even partially covered by your insurance without telling you…read moreit's not covered. Nearly $600 for a "routine" visit. Additionally, the office manager is very rude and hung up on me. Update: the ~$600 not covered by insurance won't be charged to me. I don't know why their office manager couldn't just explain this instead of being rude and hanging up on me.

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

My experience as a new patient at Crossroads Dentistry came down to a repeated lack of respect for…read moremy time and a miserable experience in the chair on top of it. From the very first phone call, I was clear: I have real time constraints, and I did not want to split X-rays and cleaning into separate visits. I asked to do everything in one appointment. I was told that would push my start date out, and I accepted the wait to avoid multiple trips. When I arrived, I was told they couldn't do the cleaning that day and I'd have to come back -- the exact thing I'd asked to avoid. What made it worse was that I was surrounded by other patients who appeared to be getting their cleanings, so the claim that it couldn't be done didn't add up. The dentist found a few cavities, so on my way out I again asked to combine the cleaning and fillings into one visit. They agreed. Yet at that appointment, I got the cleaning, was sent back to the waiting room for fillings, waited about 20 minutes, and was then told the dentist was too backed up and I'd need to return -- either later that day or another day entirely. That's now a third trip for something I explicitly tried to schedule in one, and it doesn't even account for the deep cleaning or Invisalign still ahead. The X-ray process itself was also rough. The assistant handled the apparatus so aggressively that at points I thought my gums were bleeding from it scraping against them. On top of that, a second assistant had to come in and redo the X-rays because they weren't done correctly the first time. Between the constant rescheduling and the care I received, I won't be returning. Whether it's a scheduling problem or something else, the office here does not respect its patients' time.

Used for crossroads dentistry for less than a year, and will not be returning. Had one appointment…read morescheduled for 11:00 to repair a chipped front tooth (something I would consider rather attentive), they requested the day before to see me an hour earlier. I go in for the appointment, they don't see me until 10:30, just do an X-ray, and cut my appointment short because they had other patients to see (even though that was my initial timeslot). I said I needed it filled that day, they made me wait a whole hour after that appointment (way to value my time) to fill it (and Fleming is rude about the entire process on why I needed it fixed that day) . Another appointment was to get my top left first molar crowned after going to an endodontist for a proper root canal. I go in for the appointment and they started numbing my right side first molar. I told the assistant I was there for a crown to be placed, and they said I needed a root canal on my right side and, more or less, tried to bully me into a procedure I didn't need. The assistant stated I would be charged for the cancelled root canal and they have proof I agreed to it (and they never produced it), Fleming comes in and the assistant raises her voice stating she didn't understand why I didn't want the root canal (because it's an expensive procedure that your informing of that minute). Got my proper molar crowned, told the front to cancel my upcoming cleaning and that I wouldn't be returning. But hey, at least they have art :/

Moody front desk and billing staff. Every time I go in someone is getting chewed out by the owners…read morewife or the front desk. If you go in avoid them.

I had these guys put a crown on an implant screw…read more After they put it on I was in a lot of pain and could not eat on one side. Went back to a first adjustment. The adjustment didn't work, and I travelled without being able to chew for 3 months. I went back for a second adjustment. They admitted the previous doctor looked at it wrong, and they were able to correct it finally. They also charged me for it!!! I don't recommend going to this dentist, they are not doing a good job, and charge you for corrections of mistakes they made themselves.

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Have been with them for years, even referred family members. The moment I refused to accept some…read morespecialized care which would mean more money for them and more deductible on me they decided I was not a worthy patient/ client or whatever they see everybody else as. Time to move on.

Excellent work!! Highly recommend to anyone who needs some serious dental work! The surgeon was…read moreamazing, the assistant was awesome and really helped me keep my cool when they were wiggling that tooth outta me , office is straight forward and very professional!

Terrible. The office was extremely hot, to start with. As for quality of care: what a mess! Instead…read moreof a technician dealing with a computer software problem, the doctor herself (Marissa Bergthold) spent time trying to fix it, while getting stressed and irritated in the process because they were losing time. The doctor negected to speak with me about the procedure. All these failures were made up by the super-hero assistant, whom I sincerely appreciate -- Macie. Thank you, Macie, for explaining the procedure in detail. Thank you for being calm and polite. Meanwhile, Mary, the financial person, was demanding, pressing and rude. When I asked clariying questions, she said she did not like my tone. Takeaway: I would never trust oral surgery to a doctor who was is frazzled and rushed.

I cannot say enough great things about this office! The front staff are so welcoming and friendly!…read moreThe hygienists and assistants are so wonderful and make it such a calm and enjoyable experience. I truly felt like I was being taking care of and listened to the entire time. Dr. Hahn and Dr. Driscoll are absolutely amazing! Fantastic at explaining and providing all the answers you need in an understandable way. I would recommend them to absolutely everyone I know, and have been doing so lol.

I used to hate going to the dentist. I would dread my appointments, but with Rhoades Family…read moreDentistry it's completely different. These ladies are amazing! Everyone in the office is beautiful inside and out. I have never waited more than 2-3 minutes in the lobby before being called back to a room for my appointment, and once I'm in a room, I'm treated with so much kindness and comfort that I forget I'm even at the dentist. Everyone who works at Rhoades is incredibly well trained, gentle with their tools, and they explain everything that is happening thoroughly as it happens. In addition to the amazing ladies who work at Rhoades, holy cow they have top of the line equipment! From the X-rays to the cameras to make molds for crowns...(that's right-no more mushy mold making in your mouth!) they have the newest and best equipment. Bonus-they have every movie every made available for your viewing on the ceiling flat-screen. So if you're feeling like Napoleon Dynamite might be your jam while getting your new crown, this is your place!

I cannot express how much I adore Dr. Rawalt! I have been coming here for several years after being…read moreso terrified of the dentist that I avoided it like the plague. Dr. Rawalt is always, and I mean always so upbeat and helps me relax my nerves if I'm over the top nervous. The office is clean and the waits aren't long to be seen. I will keep returning just like I have been for approx. five years, not 100% on time here.

You get charged for canceling appointments. You have to give 24 notice. I canceled on Monday…read moremorning because I was sick. How would I know on Friday that I would be sick on Monday? I wish I could charge them for the wasted time laying in the chair waiting on them to show up. Their billing is very sketchy. Always sneaking in a fluoride treatment I didn't ask for then charging me for it. All I can say is be careful.

It is the dentist. I have been twice and have not had any issues when it comes to billing,…read morescheduling or provided care as many of the other poor reviews state. Easy care transactions every time.

In general, I would say that I don't particularly enjoy visits to the dental office…read morebut I must say the experience I had at Monticello Family Dental has completely changed my perspective. The oral care provided at the hands of the hygienist Halie was truly first class. She was thorough, informative and provided a personal touch that was truly charming. I look forward to making my return visit in the near future!