Hate leave a bad review. Ford is a great provider, but…read more.. Looks like onvida is pulling a new billing scam. At the ENT clinic we had to sign an agreement that its a hospital service and a physician service and a hospital service will be charged. There will be a charge and a copay for both. I'd like to downgrade the review from two stars to zero stars, what is noted in the first section, doctor Ford is still a good provider. Unfortunately, the front office was an exercise in futility to be generous. We were unable to schedule the follow-up visit and were told to call back in a month. Then we tried to schedule to get hearing AIDS. They gave us a printed sheet of paper to call somebody else, and they started commenting about insurance that isn't ours, and finally realized they weren't even looking at the correct account. They were looking at somebody else's chart entirely. Obviously more annoyed than embarrassed at their incompetence, at that point they just tried to do everything they could to get us out of the office as fast as possible instead of taking care of us. I am not even angry. I'm appalled. How can a health care provider? They just said they were going to double charge and double co pay then say we just don't want your money. Go away. We're too incompetent to take care of you. I think they need to have their hearing checked. They said you may have to pay it out-of-pocket and then I said i'm aware of that. I'll pay it in cash $100 bills if necessary. So why in the hell couldn't they schedule it.

This is a tough one. Most (not all) of the actual providers are okay to great, but the company is…read moremercenary and has inappropriate clerical and front office staff training. Mercenary: Two charges and two copays for a (not at the hospital) visit to see one provider for one service. Maybe its legal, but its certainly morally ambiguous. Poor Training: Unable to schedule follow up visit at time of current visit. Have to call back in a month. More Poor Training: Tried to schedule a different service and was handed a number to call somebody else for an insurance company we don't even have. Then I realized they were looking at somebody else's account. Instead of apologizing and trying to get things straight they just seemed to want to get us out of the office as fast as possible. Saying they would check with our insurance and call us. It's not covered by the insurance I was willing to pay out of pocket, but they never even let it get to that point. My mom needs hearing aids. I'm willing to pay in cash with $100 bills if need be, but Onvida's ENT clinic on Avenue B just wanted to get rid of us. Generally, Dr Patrick Ford is a great provider there, but he could stand to know a little more about the other directly related services within the clinic. I'd give Dr Ford 4 stars, but Onvida as an organization would get just 1. Given that the cost of Onvida (a community non-profit medical organization) is among the most expensive in the country, my experience today taking my mom to see the doctor was very disappointing. I went with my mom today with every intent of doing whatever was necessary to get her hearing aids going, and left feeling like Onvida doesn't want our business at any price. It was pretty terrible.

The staff is horrible. There's been one nice nurse and dr everyone else is rude and acts like…read moreyou're bothering them.

I recently went here for a minor problem I had. They have ER room as well as an urgent care area…read more Everyone was nice and welcoming and the doctor that helped me was phenomenal. Thank you for the exceptional experience;)

My sister was in the Yuma Regional Medical Hospital and received the best care available in Yuma…read more Thank you nurses and doctors for helping her! The care was great and her family felt supported through the process. I'm grateful for all of the care they gave her. I called the front office and gift shop the day after she was admitted and they were able to seamlessly help me send her flowers to her room. The type of care she received is very much appreciated.

I came to your facility in June. The service was prompt. The put a black and yellow band on my…read morewrist for FALL RISK. I was taken to a room where my no one came in for over an hour. So much for the black and yellow band. During the night the nurse knocked on my door to come in. I was sleeping so she woke me up, gave me a pill and left. Over an hour later came the knock on the door for another pill. In the meantime I used the bathroom several times. I saw the pull cord on the wall by the camode, but I used ths sink. If I would have fallen there was no way I would be able to reach that cord. I had a problem sleeping ,so I got up to walk around. If I would have fallen I could not reach the button on the bed. Not one nurse would have known that I was down. Those closed doors keep out the sounds, they also keep the sounds in. So much for the FALL RISK bands on my wrist. More care needs to be taken. When a person is sick they don't want to be shut off in a room. I hope I don't need to be hospitalized soon

I had a need for emergency care and ended up spending 2 nights in the hospital. They ran tests…read morethat, in my opinion, should have been done long ago. Every single person treating me was efficient, kind, friendly and patient with any questions or concerns that my husband and I had. Top notch care!

It's blood donation time again!…read more I've been donating on a off for about 10 years; different donations at different venues. This time I donated twice the amount...my Holiday gift for those who need it (more than I do?). What helped speed things along; doing the questionnaire online before the appointment. The decent breakfast before and staying hydrated helped. It didn't take long as everything was over within the hour. The building? Part of the medical center in a different location, dealing with corporate "suit and tie" issues. The WIFI's strong, the bathroom's clean and the staff's professional. Lots of handicapped and customer parking near the front. Not sure how well daily business goes on here, but for the blood drive it was worth it.

It's been bought and changed to Onvida Health for a hot minute now, just saying!…read more I went in to pay a bill; could've done it online but wanted to see the changes to the hospital, at least visually. The former YRMC was decent; I'm thinking the total aura of the place is more on a positive tip? I only talked to a couple of employees, but that's what I got from it. Here's to a better tomorrow, for all involved.

Staff are rude and treat patients as an inconvenience. Patients and family are already struggling…read morewith a challenging medical issue and the lack of empathy, understanding, and concern for the patient is not only unexpected but completely uncalled for in that environment. Training is a must for the staff and should be an immediate priority for leadership. Living in a smaller community should not result in patients receiving less than mediocre care and dealing with staff who clearly are not interested in treating patients with respect.

Great ER! They are very caring and helpful. Very little wait time and the staff here really knows…read morewhat they are doing.

I would say the doctor/PA was great. Unfortunately, it's been 5 days and still don't have blood…read moreresults after having chest pains while there. They did an EKG which came back negative and also took blood. I was told I would get a call in 2 days. It's been 5 days and I have been trying to call them for 2 days. Nobody is picking up the phone!!!! Ridiculous. Let's see if someone from corporate calls after sending them a message from the website.

I developed an earache over the passed couple days. As I was about to head to CVS to pick up some…read moreover the counter ear drops, my wife recommended going to urgent care since we're heading out of town tomorrow. I'm a cash payer, no standardized health insurance, so I was reluctant, but decided it might be a good idea because the pain is worse today than it has been. I made the appointment and upon my arrival, I let the woman at the desk know I don't have insurance and ask how much the visit will cost. She said she can't tell me that and it all depends on what the doctor does, x-rays, exams, etc. I thought it be odd there is not a standard visit cost, but thought it'd be around $50-$75 since I knew no x-rays would be needed. I get called back, they weigh me, take my blood pressure and temp, all check out well. I wait a couple mins for the doctor. Not a long wait, which was nice. He walks in and asks about the earache. I tell him it's in my left ear and that I've had similar pain before which turned out to be an impact of the ear or wax build up. He immediately checks my right ear for reference, no problem. Then checks my left and says, "Guess what." I reply, "what." He tells me, it's all clear and completely clean. It is a little inflamed though, so he prescribed me ear drops. He was in the office a total of about 3 to 5 minutes. I go to the front and they give me my script and a bill for $180! What?!?! $180?! For what?! To tell me I have no wax build up in my ear take some ear drops, which I already planned to do? I was floored at the price tag. This is the problem with the health care system. It's such a scam. It's no wonder people result to Google or web md. If she would've told me the price before I went to the back, I would've walked out. But because I was "seen," they can charge whatever they want and I can't do anything about it. Shame on you NextCare taking advantage of hard working Americans. I won't be back, but what do you care? You got your $180.

they continue to bill the wrong insurance. I have spoken to them twice and nothing is changing…read more When I was admitted, they took my blood pressure while I was standing with my arm hanging! That is how the rest of the appt went.

I decided to leave a review on here to help others make a decision on visiting this clicic or not!…read moreI myself am a healthcare professional and found both the front desk and medical staff to be fantastic. My wait time was short and the nice NA was excellent. Her nurse was also very kind and knowledgeable. The front desk staff greeted me with compassion and professionalism. When I was leaving the same. I am very fortunate to have such a clean, professional clinic near me. My husband who has also visited this clinic agrees 100%. Thank you,

Nice folks that took care of a visitor and provided great service. Especially like that they…read moreexplained why they could or couldn't do something because my primary care is in a clinic in Illinois.

They get you n quickly my longest wait was 10 minutes and the staff is very friendly.read more